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Falls short one star only because I felt some confusion as to whether a health check was standard, recommended, extra, optional etc
The car service included a valet. On collection the vehicle had been washed but not valeted inside. I wanted to depart as I had another appointment so I did not go back into the service dept to complain. This was disappointing.
Experience could not of been better, also attending to a fault in the i drivethat it was not booked in for.
Great, fixed easily, would have been nicer to have been able to have my car fixed sooner though. It would also have been nice to have been told when I booked it in that they were aware of a recurring fault on this computer system
The staff are really nice just a shame BMW is so bad
Great experience, quality courtesy car - not the basic, made we want to buy one!
Alround good service throughout
Work completed fully when promised. Reception staff were efficient, friendly and courteous.
Took slightly longer than I was told, despite there being no issues. Thank the true pressures should be done routinely. Would like to know what is being seen when my key is taken and put in the reader.
Service was as per the quote. Warranty fix was completed as requested with no quibbling
Welcoming, very efficient, well explained.
The service team were excellent and very helpful.
Made to feel welcome, staff very friendly ,service completed on time. just one problem parking.
The gentleman who did this brief service and oil change certainly knew what he was doing as the car has never performed so well - pity it took 14 000 to get to this stage. Well done that man!
The service was a first service (oil change), it turns out that the majority of the cost of service was for the Micro filter. This was not explained at the time of booking or pre-service. This is a little dishonest of BMW.
Very good experience subject to above on parking
Staff friendly, courteous and professional knew what was happening.
The two ladies I dealt with, Kara to begin with and Jade? who handed my car back were both very helpful and friendly. The waiting area was comfortable. Parking was a problem and maybe could have been mentioned beforehand.
Booking and transport to and from BMW was fine and timely. I was disappointed that having paid for the service, been told that my car would be brought round in a few minutes it took 50 minutes until the car arrived. And that after chasing by me.
All good except I needed my car by 1pm, didn't receive a call as promised to say it was done so I went to the garage at that time to collect and the employee dealing with the car had gone for lunch. One of the team helped so I could leave on time
Difficult to contact BMW, parking on site very poor, kept waiting to be seen
The service was prompt and the Centre managed to allow for the vagaries of my diary
The did the service ok after making me wait 5 weeks , Then didnt fix the idrive and sent me away saying it was fixed. I have not a car with faulty Idrive to rep in ????
I had expected some paperwork relating to the service but did not receive anything. I don't know if there are any issues, what tread is left on the tyres or what balance is left on the service plan I took out.
My car was repaired the same day.
It was a first basic service. The work was carried out satisfactorily but I delivered the vehicle at 08.45 hours but it was not available for collection until 18.00 hours in the evening.
Super service but parking at service department was a problem.
Service done on time
Eventually all was good. However I had difficulty coordinating a service and the replacement of a fog light.First point of contact Lauren was insisting that I had to have the light assessed by an engineer before a new one was ordered.
Easy and straightforward.
All my vehicle maintenance over the last 10 years has been performed by Sycamore and has always been to a high standard at a sensible price.
Engine light kept coming on straight after service, also steering seems to wonder on the road which didn't before.
In the beginning failure to call back twice over a problem of drive train. Then invited to two VIP E vents to view new models. When I did attend no one asked how I was getting back to Bourne nor when I collected the car post work. I had complained.
Everything went as I expected
Good communications and work completed on time as agreed.
Richard listener , was courteous, informative and responsive in addressing what was required of my car. Sarah , the manager,in passing chose to ask me how things had gone with my visit .. she knows who I am!
Due to a fault on my car you supplied me with a courtesy car at very short notice which enabled me to complete a business trip.
As above the disappointing thing was my car was scratched following the wash it recieved. I only noticed it when the sun shone. Another aspect which could be improved was I would have had to wait for approx a month to have to use of courtesy vehicle.
Prompt and efficient, with good explanations of work done.
Items requested for attention were dealt with
As per above - the staff were wonderful
I was disappointed to find my idrive reset to factory settings, lots of the settings, including seat memory positions - I'm sure there's a way you can save my settings, so the car is just as I like it when I pick it up. That's what idrive is for!
No time was wasted
For possibly the first time spot on service no issues, big improvement on previous visits
Everything went to plan smoothly
I received all the information I needed
All good except parking to drop the car off was very difficult. There was nowhere to park except in a nearby factory car park. Also, nobody's fault but there were lots of people picking up cars at the same time causing a lengthy delay
The car was returned serviced. You did what I expected you to do!
The dealership is v busy and the waiting time to get a service slot was nearly 3 weeks. I added additional service requirements during the period which were accommodated but there are already new service requirements within a few thousand miles!
More like the standard of service experienced on all but the last service
A long time to get an appointment, unsatisfactory answers to uneven tyre wear and very expensive wheel alignment
Inconsistent approach to pricing, not aligned to bmw standard price list. Vehicle not checked for damage before / after service - wheels damaged when I inspected car.
Swift and smooth experience, apart from parking. Parking is a nightmare. However apologies were given.
The front of house team are great and they have always looked after me in the branch. I've found Sycamore Peterborough much better in terms of service than Barons Cambridge in relation to service. Sycamore are becoming my garage of choice.
I just feel the overall experience was not welcoming or customer focused. I specifically stated I needed the car for 3pm, this was not noted on my form and I was made to feel that this might not be possible and that it was going to be an inconvenien
everything is excellent, apart from the cost
As above, I actually got the feeling I was irrelevant, this is my 4th BMW and have always used Sycamores Peterborough, bit I will never buy another BMW again or recommend this garage
First rate service completely keeping me informed what was happening
Cannot fault the workshop or the staff at reception
Had to wait about 5 weeks for service, had a lot of warnings which worried me like drive straight to a b m w garage now, I was told to phone assist who told me I needed to sort a service out quickly m but nobody could help me with that ?
I was very impressed with the service dept and Sarah who heads up the dept. She has made a massive difference in terms of the way you are looked after, kept informed of progress etc.
See above. Fingers crossed for next time. Sara the service manager was very helpful, though.
The receptionist was excellent. On arrival she immediately got the Service Advisor to attend to me. When I returned in the afternoon to collect the car, she had remembered my name and informed the Service Advisor (Gemma) that I had arrived.
Booked online with no problems, car needed a recall so they cancelled by booking despite the car needing the service. Had to rebook for another time
Fitted me in at short notice (flat tyre). Ordered tyre in advance, and all work was completed on time. Also cleaned car. However did to clean up new tyre hence only 4 stars
No issues to find fault with
Very good,a bit slow booking in car which was took the edge of top rating
helpful and skilled technicians
Did not completely fix issue with coolant warning
Poor availability for booking service and advisor did not identify the correct service for my vehicle. Booked online as availability was better.
Consistently First rate service to the customer. I love the BMW experience.
As above comments, spoke to the device assistant on booking in and handing keys, as I was on the phone they told me everything had been completed. I left, drive up the road only for the fault to register again when I was 3 miles up the road
Both times I have used the Service Department the work on my car hasn't been completed
Good product. Good service.
Very polite, helpful, friendly and highly efficient service.
In the past have always ordered a new build vehicle,due to Brexit uncertainty asked staff to find a new vehicle in the country and after one slight hiccup they rapidly sourced an ideal vehicle for me.
friendly yet professional service, had a test drive on my vehicle with the sales person to familiarise with the controls giving me lot of assurance
Nathan knew where I wanted to be with the purchase of my new BMW M5 Competition and we managed to work out a mutually agreeable deal.
As we are 200miles away from BMW sycamore Peterborough every aspect went so smoothly.
All staff at Sycamore Peterborough are a credit to the BMW brand. Everyone was extremely friendly and helpful making the buying and delivery process enjoyable. Particular thanks to Nathan Owen for working tirelessly to find me my ideal car!
Purchase our new car was very good, Disappointed by the delivery time but this was not the fault of the BMW Centre and this is why I have given it a score of 5.
Completely competent and friendly staff. New car in perfect condition.
Very happy. No problems arose that I was aware of. The registration with private number plate went without hitch. Care of finding me the right vehicle was easy and found. Collection date very quick.
Everything I required was supplied.
I felt valued, I was given the time needed and nothing was too much. David and Nathan both engaged me on a level that helped me enjoy the experience.
Cannot fault the service from the entire team. Always a really warm welcome from the reception team when phoning in or entering the building. I think that is a lovely gesture.
A very convivial environment to conduct a deal
Good customer service, detailed, not rushed, fun, good communication
Car supplied quickly and at good price. Prior demonstration procedure just as good. Because of our wish for speed we did not test the offered deal against more convenient dealers much nearer at hand.
Really happy with the experience and service given to us in the process
Fantastic Sales person. Nothing was too much trouble.
Now quite enough time spent on car features