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WHAT A DIFFERENCE A DAY MAKES.

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THE NEW BMW X5

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INTRODUCING… THE 8

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THE BMW M5. BALANCE TAKES MANY FORMS.

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THE BMW M5. AVAILABLE AT 0% APR WITH BMW DIVIDE. Ts&Cs apply.

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THE BMW i3s AT A LOW 2.9% APR REPRESENTATIVE.*

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THE BMW i8 COUPÉ AT A LOW 2.9% APR REPRESENTATIVE.*

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THE BMW i8 ROADSTER AT A LOW 5.9% APR REPRESENTATIVE.*

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BMW Help: Recalls

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The 8

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Introducing The New BMW X5

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Baston Car and Bike Show 2018

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BMW Formula E Car

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ICT First Line Support Apprentice

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Sycamore Vehicle Solutions forum

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Sycamore Bodyshop

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BMW i3s traction control system to be fitted to future BMWs and MINIs

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0% FINANCE AVAILABLE ON BMW SERVICING, PARTS, ACCESSORIES & BODYSHOP

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The New BMW 2 Series Active and Gran tourer LCI

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BMW Power and Sound Kit

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Competition to win a BMW Advanced Car Eye

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BMW i8 Roadster

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Sycamore Christmas Deals

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Gravitas Christmas Event

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The Brand New BMW X2

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Introducing Alexa

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BMW Group at the IAA Frankfurt 2017

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M Performance Q3

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Impress with the new BMW Shadow Edition

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The new BMW i3 LCI and i3s

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The All New BMW M5

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Introducing The New Z4 Concept

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BMW Accessory Store

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Outstanding Offer that are hard to beat.

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Seen Our Offer Cars?

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Exclusive Deals From Sycamore

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The New BMW X3

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Baston Car Show

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BMW Wireless Phone Case

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M Performance Wheels

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The New BMW 6 Series Gran Turismo

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Sycamore MINI host David and I, a tribute to David Bowie.

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First teaser of the forthcoming BMW 8 Series

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Greenpower Season Opener

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Service Refurbishment

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BMW M Performance Q2

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The new BMW Protonic Colours

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Car Magazine Review the M760Li xDrive V12

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BMW Launch in Peterborough Cathedral

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BMW at the Consumer Electronics Show 2017

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BMW Genius' Corner

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New BMW 5 Series specifications announced

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Top Gear count down “17 Special Edition BMW M3s and M4s”

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New 2017 BMW 5 Series official photos finally revealed!

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M Performance Accessories for the BMW M2

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BMW Group: THE NEXT 100 YEARS.

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The 3 Series Gran Turismo is due to upgrade in 2017

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Electric Week at Sycamore BMW

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“BMW’s new i8 paint-job range” by Top Gear

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A new 3.0-litre diesel engine for the BMW 750d xDrive

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The new BMW i3 94Ah

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BMW named as the featured marque at the 2016 Goodwood Festival of Speed.

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“The London Symphony Orchestra in cooperation with BMW performs its fifth annual free concert in Trafalgar Square.”

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Peterborough Milton Golf Club Ride & Drive Event

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Genius' Videos

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BLACK FRIDAY EVENT

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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The New BMW X4

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THE BMW 4 SERIES. NOW WITH 0% APR ON IMMEDIATE DELIVERY VEHICLES.*

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CLAIM YOUR £2,500 PLUG-IN CAR GRANT BY 7 NOV 18

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THE BMW i3 AT A LOW 2.9% APR REPRESENTATIVE.*

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Sycamore 92nd Birthday

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Meet the team

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Carl Morris

Head of Business
  • Years at the dealership 2
  • Years in the industry 16
  • Department Management
  • Hobbies keeping fit and boxing

Paul Cross

General Sales Manager
  • Years at the dealership 1
  • Department Management

Mike Rowling

New Car Sales Controller
  • Years at the dealership 4
  • Years in the industry 28
  • Department Sales
  • Hobbies golf, cycling, cars

Chris Chapman

Used Car Stock Controller
  • Years at the dealership 4
  • Years in the industry 4
  • Department Sales
  • Hobbies spending time with the family

Ian Hutchings

Product Chaser
  • Years at the dealership 17
  • Years in the industry 17
  • Department Sales

Faye Waterfall

Showroom Host
  • Years at the dealership 1
  • Years in the industry 5
  • Department Sales

Alex Smith

Sales Executive
  • Years at the dealership 30
  • Years in the industry 30
  • Department Sales
  • Hobbies golf, tennis, rugby, Swimming

Derek Farrar

Sales Executive & Motability Specialist
  • Years at the dealership 20
  • Years in the industry 26
  • Department Sales
  • Hobbies restoring classic scooters. loves cats, has 6 of them

David Luff

Sales Executive
  • Years at the dealership 19
  • Years in the industry 24
  • Department Sales
  • Hobbies riding his mountain bike

Trevor Smith

Senior Sales Executive
  • Years at the dealership 15
  • Years in the industry 15
  • Department Sales
  • Hobbies motor racing, extreme sports, rugby

Chris Hudson

Sales Executive & Motability Specialist
  • Years at the dealership 15
  • Years in the industry 25
  • Department Sales

Nathan Owen

Sales Executive
  • Years at the dealership 4
  • Years in the industry 4
  • Department Sales
  • Hobbies loves playing drums and football

Kallum Errico

Sales Executive
  • Years at the dealership 1
  • Years in the industry 2
  • Department Sales

Neil Chauhan

Senior Business Manager
  • Years at the dealership 14
  • Years in the industry 25
  • Department Finance
  • Hobbies technology

David Nairne

Business Manager
  • Years at the dealership 9
  • Years in the industry 32
  • Department Finance
  • Hobbies photography, motorsport and golf

Gerald Watkins

Business Manager
  • Years at the dealership 7
  • Years in the industry 24
  • Department Finance
  • Hobbies Tennis

Debby Smith

Retention Manager
  • Years at the dealership 2
  • Years in the industry 6
  • Department Finance
  • Hobbies Gym & Socialising

David Woodhouse

Corporate Sales Manager
  • Years at the dealership 12
  • Years in the industry 36
  • Department Corporate
  • Hobbies woodworking, cooking and socialising

Ben Taylor

Corporate Sales Manager
  • Years at the dealership 1
  • Years in the industry 16
  • Department Corporate

Charlie Oakman

Corporate Sales Advisor
  • Years at the dealership 1
  • Department Corporate

Daniella Kempson

Corporate Sales Administrator
  • Years at the dealership 6
  • Years in the industry 8
  • Department Corporate
  • Hobbies Running & eating out

Justyna Martin

Marketing Manager
  • Years at the dealership 10
  • Years in the industry 10
  • Department Marketing
  • Hobbies skiing, painting, art

Mike Humphrey

Warranty & Aftersales Marketing Manager
  • Years at the dealership 22
  • Years in the industry 22
  • Department Service
  • Hobbies Reading, Cooking & Theatre

Scott Jones

Brand Genius
  • Years at the dealership 3
  • Years in the industry 3
  • Department Sales
  • Hobbies Technology, Photography, Cooking

Sarah Ager

Service Manager
  • Years at the dealership 14
  • Years in the industry 14
  • Department Management
  • Hobbies Family, Gym & Cooking

Amanda Grange

Senior Service Advisor
  • Years at the dealership 11
  • Years in the industry 21
  • Department Service
  • Hobbies Socialising & Family

Nick Molesworth

Aftersales Retention Specialist
  • Years at the dealership 1
  • Years in the industry 1
  • Department Service

Jenna Chapman

Service Administrator
  • Years at the dealership 1
  • Years in the industry 1
  • Department Service

Lauren Kirkham

Booking Clerk
  • Years at the dealership 1
  • Department Service

Kara Wright

Service Advisor
  • Years at the dealership 1
  • Department Service

Jade Cawthorn

Service Advisor
  • Years at the dealership 1
  • Department Service

Darren Storey

Service Advisor
  • Years at the dealership 1
  • Years in the industry 2
  • Department Service
  • Hobbies Car Detailing & Gym

Richard Bunting

Service Advisor
  • Years at the dealership 1
  • Years in the industry 9
  • Department Service

Mel Young

Service Advisor
  • Years at the dealership 1
  • Years in the industry 3
  • Department Service

Charlotte Thomas

Service Advisor
  • Years at the dealership 1
  • Years in the industry 1
  • Department Service

Rachel Hensman

Receptionist
  • Years at the dealership 2
  • Years in the industry 2
  • Department Service
  • Hobbies Baking, Socialising & Spending time with family

Chris Woods

Chauffeur
  • Years at the dealership 17
  • Years in the industry 48
  • Department Service
  • Hobbies Rock & Roll Dancing & Karaoke

Philip Budd

Chauffeur
  • Years at the dealership 2
  • Years in the industry 2
  • Department Service
  • Hobbies Lego & Canoeing

Adrian Dowd

Parts Manager
  • Years at the dealership 21
  • Years in the industry 41
  • Department Management
  • Hobbies Sound Engineering

James Darbost

Accessories Specialist
  • Years at the dealership 2
  • Years in the industry 10
  • Department Parts
  • Hobbies Live Music, Car Enhancement

Paul Dimbleby

Parts Advisor
  • Years at the dealership 16
  • Years in the industry 16
  • Department Parts
  • Hobbies Music

Andy Seston

Senior Parts Advisor
  • Years at the dealership 5
  • Years in the industry 21
  • Department Parts
  • Hobbies Lego, Star Wars & Motorsport

Stephen Relihan

Parts Delivery Driver
  • Years at the dealership 1
  • Years in the industry 13
  • Department Parts
  • Hobbies Photography

Andrew Errington

Parts Advisor
  • Years at the dealership 2
  • Years in the industry 14
  • Department Parts
  • Hobbies Socialising & Cars

Steve Schweikhardt

BMW & MINI Master Technician
  • Years at the dealership 23
  • Years in the industry 28
  • Department Service
  • Hobbies Motorsport & Building Racing Cars

Mark Baker

BMW, MINI & Hybrid Technician
  • Years at the dealership 11
  • Years in the industry 13
  • Department Service
  • Hobbies Motorsport & Aircraft

Nigel Stafford

BMW, MINI & Hybrid Technician
  • Years at the dealership 22
  • Years in the industry 36
  • Department Service
  • Hobbies Cycling & Motorsport

Adrian Cotton

BMW & MINI Senior Technician
  • Years at the dealership 15
  • Years in the industry 37
  • Department Service
  • Hobbies Family & Cycling

David Thorpe

BMW & MINI Workshop Controller
  • Years at the dealership 32
  • Years in the industry 41
  • Department Service
  • Hobbies Gardening, DIY and Socialising

Damien Maltby

Assistant Workshop Controller
  • Years at the dealership 13
  • Years in the industry 22
  • Department Service
  • Hobbies Gym & Family

Andy Donnell

BMW & MINI Technician
  • Years at the dealership 11
  • Years in the industry 24
  • Department Service
  • Hobbies Running

Ben Homewood

BMW & MINI Technician
  • Years at the dealership 11
  • Years in the industry 11
  • Department Service
  • Hobbies Gym, Rugby & Motorsport

Naydn Bahnam

BMW & MINI Technician
  • Years at the dealership 4
  • Years in the industry 5
  • Department Service
  • Hobbies Cars

Lee Chaplin

BMW & MINI Technician
  • Years at the dealership 3
  • Years in the industry 11
  • Department Service
  • Hobbies Motorbikes

James Hall

Bodyshop Manager
  • Years at the dealership 3
  • Years in the industry 17
  • Department Management
  • Hobbies Running, Sport & Xbox

Paul Burke

Assistant Manager
  • Years at the dealership 2
  • Years in the industry 31
  • Department Management
  • Hobbies Golf, DIY

Nichola Kendall

Assistant Manager
  • Years at the dealership 2
  • Years in the industry 12
  • Department Bodyshop
  • Hobbies Reading & Cycling

Callum Lattimer-Rogers

Front of House
  • Years at the dealership 2
  • Years in the industry 2
  • Department Bodyshop
  • Hobbies Music, Playing In Bands

Neil Twelvetree

Senior MET Technician
  • Years at the dealership 11
  • Years in the industry 21
  • Department Bodyshop
  • Hobbies Cycling & Socialising

Mark Hudson

Senior ATA MET Technician
  • Years at the dealership 4
  • Department Bodyshop

Alex Wright

MET Technician
  • Years at the dealership 2
  • Years in the industry 2
  • Department Bodyshop

Dean Bloye

Senior ATA Panel Technician
  • Years at the dealership 12
  • Years in the industry 40
  • Department Bodyshop
  • Hobbies Cycling, Mountain biking & Restoring Classic Cars

Richard Gundel

Senior Paint Technician
  • Years at the dealership 26
  • Years in the industry 28
  • Department Bodyshop
  • Hobbies Family

Troy Peters

Smart Repair Technician
  • Years at the dealership 15
  • Years in the industry 21
  • Department Bodyshop
  • Hobbies Football Managing & Cars

Stuart Gray

Smart repair/Paint Technician
  • Years at the dealership 2
  • Years in the industry 25
  • Department Bodyshop

Steve Wilson

Senior Paint Technician
  • Years at the dealership 17
  • Years in the industry 31
  • Department Panel Technician

George Emery

Panel Technician
  • Years at the dealership 2
  • Years in the industry 2
  • Department Bodyshop
  • Hobbies Cycling & Classic Cars

Jordan Perry

Panel Technician
  • Years at the dealership 2
  • Years in the industry 2
  • Department Bodyshop

Nicholas Chilman

Valeter/Detailing Technician
  • Years at the dealership 19
  • Years in the industry 46
  • Department Bodyshop
  • Hobbies Motorbikes & Cars

Geoffrey Hutchings

Chauffeur
  • Years at the dealership 15
  • Years in the industry 45
  • Department Bodyshop
  • Hobbies Gardening

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The fault made driving the car dangerous ,and an inspection some 2 weeks out was poor. When pressing for an earlier date it necessitated driving to the service centre some 20 miles away and the red warning light came on twice giving me great concern

Service

Always Efficient and On Time. Have had 3 M3's now from this centre

Service

I think everything was said in the first question

Service

Work done was excellent with good communication when the car was ready.

Service

Staff were friendly

Service

There was a miscommunicaion between your staff which resulted in me being told the car was ready for collection. After arriving to collect I was informed it wasn't ready at all. In the end there was a satisfactory outcome as car delivered to me.

Service

service light indicator was left on the last time the car was serviced and again this time. really annoying as it comes up saying it needs a service when it doesnt

Service

They were great - very helpful and communicative and sorted all issues out. Will definitely use them again.

Service

I cannot score this category higher because the problem has not been solved yet. The vehicle is booked in for further investigation.

Service

On arrival I found a long wait at reception to be seen and then asked to take a seat and wait to be called. 10min wait just seems a long time before you can get the car checked in. .

Service

Everything was completed as expected and in a timely manner

Service

It took too long to go through the "booking in" process when leaving the car for service .i.e. I waited about 20 minutes to be seen.Parking the car when arriving was nearly impossible as there were no free spaces and there were cars double parked.

Service

First-rate from start to finish...

Service

Clean facility. Refreshments available. Great, friendly staff, no long wait times

Service

Was promised free sat nav map update or someone would ring before service if not free. Only told not free when took car in for service

Service

I used to go to Northampton but they never had it ready in time for me to collect at pre agreed time.

Service

The pleasant welcome, the helpful and knowledgeable staff, and the flexibility to address my needs on the day.

Service

the car was ready when stated and cleaned on collection. everyone was more than helpful

Service

Service carried out on time, Good feedback and highlighted key points of interest and action. Good facilities whilst waiting for vehicle.

Service

The mot was booked in with a specific time. I explained I had two hours as needed to get to work to attend an important meeting. Lack of updates, had to keep asking. Car back after 3 hours! Girls laughing and giggling not appearing to do much?

Service

My vehicle initially failed MOT due to the rear tyre tread depths and although the replacement tyres were in stock I had a wait a total of 3h 20m. I shouldn’t put a time on safety but I feel this was excessive. Seats moved again by the valet team.

Service

Every thing went well and on time

Service

Very efficient. Car was collected and delivered back to us as arranged.No problems whatsoever.

Service

It could have been quicker and the valeting was not brilliant. Also, the customer parking on arrival is diabolical.

Service

See above regarding overdue service period. Also the car cleaning undertaken was of a poor standard.

Service

I had to make two journeys to Peterborough, round-trip of 60 miles, to get my service donee. My service reminder illuminated. I booked a service only to be told it was only my MOT, which I have had it done elsewhere. I was told to come back in 4 wks

Service

Did what was promised

Service

The additional all-round check is exceptionally useful. On this occasion, a tack was discovered in a tyre which had not been there the previous week when the car was in for brake work.

Service

Great friendly staff

Service

They completed the service due and carried out an update as recommended by BMW

Service

Service carried out swiftly as I needed doing fast between European jobs , and as usual all staff very friendly and courteous.

Service

Great Service from whole Team

Service

Organised, on time and thorough

Service

Very interpersonal skills shown by all staff contacted.

Service

Had bad experiences before at BMW service . Now tried sycamores very pleased with their service .

Service

Job was done under warranty and other than having to wait a couple of weeks for the part to arrive, everything was very good.

Service

Car was serviced and checked for steering issue. I was a little surprised that an alignment check could not be carried out free of charge as I would expect this to be a standard safety check at a service.

Service

Mainly due to the reasons stated above. The other issue I had was that I was informed my car had been washed and when I got to the car it looked as though a bucket of water had been thrown over it.

Service

The job was completed to my satisfaction.

Service

Work carried out as requested and on time. Courtesy car provided.

Service

Very satisfied but they did not cure vibration/rattle I ask them to investigate, so I sprayed all the dashboard and under the bonnet with silicon polish and it cured the problem.

Service

The staff, from the receptionist to the complete service were excellent.

Service

Nothing was a problem for them. They looked after me well.

Service

Prompt and correct service.

Service

Work requested completed under warranty. Just awaiting final parts to arrive to complete job.

Service

Hasn’t been reminded that my first MOT on my car was free with a voucher I had been provided with and ended up paying for it when it should have otherwise been complimentary. Otherwise all is ok.

Service

The job was done speedily and a problem with my tyre was found and I was advised of this.

Service

The service was completed in a timely manner, to the quoted price, the facilities whilst waiting were excellent and the car was well presented on completion.

Service

Speedy, efficient and courteous. What more can you ask.

Service

Keep me informed. Always pick/drop off car as agreed. No problems.

Service

Didn’t receive a reminder about MOT due as we have other years but other than that spot on

Service

Communication really poor no phone calls or updates had to request a loan car even though I was informed that it would be available.

Service

Can’t fault them

Service

Service was in general great, everything happened exactly as it should, but it took 21 days from initial enquiry to actually get a price and get it booked in. If I didn't chase it, I suspect it wouldn't have happened.

Service

I think the above comments said it All

Service

The best customer SERVICE department of any organisation I have ever dealt with

Service

Some confusion over booking. Leasing company said one date, not confirmed by dealer. Had to wait for another date - linked to driver pickups etc..

Service

Fixed in a day and cleaned! ... Whats not to be satisfied with that..?

Service

did have to wait over 20 minutes when picked car up

Service

comfortable waiting for the car, efficient and polite

Service

Always brilliant

Service

A very friendly and pleasant experience and impressed by the video health check.

Service

Met my expectations

Service

Detailed email trail with dealer. Summary:1)MOT not booked in as requested 2)Was told service covered by 5yr service pack3)On collection informed service not covered but fee waived4)Phoned later - fee no longer waived5)Outstanding service items

Service

Because they give a level of service that requires me to look nowhere else.

Service

Never had an issue

Service

Efficient and helpful

Service

Brilliant customer service. Car was washed after warranty repair work. No paperwork or money was required.

Service

I have known Sycamore for many years and all my BMW vehicle have been sourced from them; hence we have a great understanding of each others requirements and the service has always been first class.

Service

staff always keep you updated and are very attentive.Downside was the car was cleaned and they used a spray on my bmw rubberised mats which caused no end of slips of the feet whilst driving and entering/exiting the vehicle, serious safety risk

Service

The professional approach of all members of staff

Service

I did feel that the customer service was not st it’s best, after my car was serviced I was just given the keys back, there was no feedback when I have had a car serviced previously they always give you a health check sheet showing tyre wear etc

Service

I was expecting to pay for the repair to the tyre pressure monitor. The service technician shared that as it was a computer issue, it's covered on warranty. As a girl! I'm always aware of the potential for garages to over inflate costs

Service

As my previous answer all was dealt with very professionally.

Service

very efficient

Service

All went fine from booking call to job completion.

Service

Sycamore Peterborough reminded me my Service was due, arranged a courtesy car and kept me informed throughout the process.

Service

No mess about job! get it done with a happy group staff enjoying been at work

Service

coffee machine not working

Service

Excellent customer service

Service

Service completed according to my time constraints

Service

very good service.

Service

Car showing a requirement for a further service in 3500 miles after spending almost 600pounds

Service

service was done in good time car returned clean. Convenient to service on Saturday morning. There was no charge and I got information to prepare me the next expense (tyres)

Service

Not completely satisfied on the basis that I booked the car in for its first oil service and was told I had not done enough miles (more than 1000 less but only just). Had to re-book..

Service

Very knowledgeable about the product

Service

Service was completed promptly and car clean on return but then tyre pressure warning came up as all tyres were c 0.3bar below recommended pressure.

Service

Excellent advice and after sale service

Service

Service

Sales

Very satisfied very welcoming receptionist and friendly car executives.

Sales

I have an excellent relationship with the finance manager who like me is also a very keen car enthusiast. He 'sold' me the car, not the sales team: organising the test drives and ensuring he gave me a good finance deal, as I have come to expect.

Sales

I thought the ambience in the centre was great! Nice unhurried approach and care taken to explain everything.

Sales

Trouble free service

Sales

Great communications with all the friendly staff.

Sales

Was kept up to speed with where things were at, and had the knowledge that I could ring anytime.

Sales

Sycamores very friendly and helpful, organising a replacement vehicle is a bit tiresome

Sales

As above , good customer service , friendly and knowledgeable sales advisor. Great coffee and biscuits !

Sales

Smooth transition and handover

Sales

A very important purchase made easier through the great service and advice offered by everyone including the sales, finance, hand-over etc. And of course I love the car!

Sales

Quick and attentive service

Sales

Trevor Smith at Sycamore BMW Peterborough made the whole process a pleasure. We traded in against a new car and were pleased with the deal that was offered. Throughout the process Trevor was professional, very knowledgeable and welcoming.

Sales

Excellent support from sales and finance representatives

Sales

Kept informed all the way through and very impressed that the car had mats and fuel when I collected it.

Sales

Great service, attention and hospitality.

Sales

All round good experience

Sales

Not quite top marks on this one as we had a hold up on delivery, Should have been delivered in May but arrived in August. Still we were able to borrow a loan car when needed.??

Sales

Good showroom, excellent and helpful staff and a brilliant product that will see us well served over the coming years

Sales

I ordered the car in February ; it took until August to arrive This was a delay but I wasn’t in a rush so it didn’t matter to me At all stages the centre rang me to keep me updated which was great

Sales

The sales person was very approachable as usual, I always go to see him as I know he gives me a professional approach.

Sales

Chris Chapman has the patients of a saint, having to deal with a person who was so not looking for a BMW

Sales

The sales team and genius were all there to welcome me when I arrived to collect my car , they were polite , charming and seemed genuinely happy that I was pleased to receive my car

Sales

Friendly staff.

Sales

Very happy with the complete service which keeps me comming back.

Sales

I decided to give it a 4 purely on the basis that I was a motorbility customer other members of staff were a little discourteous. I never got a bunch of flowers another example and I felt inferior and wanted to cry I felt my business unimportant.