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Work carried out as expected - service plus wheel refurbishment plus quality enhancement
Everything went according to expectations.
Did not take long and the new refurbished service reception is a pleasant experience
Excellent service and quickly dealt with
Everybody I spoke to was incredibly pleasant and helpful. The service was swift and well explained and even came in below the quoted price.
car was MOT'd okay - would have been nice to have had a car on loan whilst our car was in the garage
Works done on time
Particularly impressed with the return home and the pick up service. My last service agent charged for this.
The staff are helpful and polite.I was well treated and not made to feel bad about what had happened to my car.I was driven home at short notice by a very pleasant gentleman.
Ferried to and from home... excellent drivers ... friendly with excellent manners ...Staff willing to explain in understable detail any questions asked re car ...
I have no reason to give anything other than a top rating, as everything was completef to my satisfaction, in a timely and efficient manner. The car was washed and ready for collection at the time predicted.
Brilliant service throughout
Because you met my expectations
A very good service
delivered what was wanted
problem solved and fixed
Service was carried out within time, but the only after service concern I have is that the tailgate is now noisy on opening & closing which I did not notice before going in for service. Maybe a coincidence?
All good from when I stepped into the service centre. As a woman I found it a relaxed pleasant surrounding.
Car was fixed the same day including a clean, receptionist remembered my name, planned lift was on time. Overall excellent service.
Problem was sorted and I was kept informed at every stage
It went smoothly and all was done for a reasonable price.
On the whole OK. Possibly could have waited less for lift to work but probably traffic related.
Great service. Attentive. Efficient & Helpful
Friendly staff. Additional work undertaken at short notice. Only concern was that I have no paperwork to show that the vehicle was serviced. It appears it's all on the computer for the car. OK for now, but nothing to show a new buyer when l sell it.
Staff always courteous and helpful.
Collected & returned in a clean condition
Very personal and efficient service
I was in and out within the day, efficient, no fuss. There have been no issues with the car or the modification
Friendly and helpful service
Straight to the point
Efficient, caring, clean and they collect my car
I was told beforehand what the service entailed. After completion of the service I was informed of any issues such as a slight buckling in the nearside front wheel.
Very satisfied on the day but have a concern over longer term BMW ownership. Vehicle has covered more than 110,000 miles and I intend to keep it but dealer has declined to carry out gearbox oil change for me (I fully understand not part of schedule)
They let me bring my puppy into the service office when dropping the car off and my baby which made things a lot easier
As stated above.
All staff gave a great & pleasant service.
i asked you to address the problem with the air pressure to the tyres but I still have message appearing in cockpit
Sent me a video of someone elses car
unable to sort problem out
Simon called throughout the day to inform me of the progress of the vehicle. He was friendly and professional.
All went as ply
Requested my car back by 2pm and the BMW team managed to oblige. Courteous service throughout.
Every aspect of my visit was well managed, and the work was carried out as requested, on time.
When the engine oil was changed, the oil left in the under tray was not wiped up and consequently dripped out on to my new drive.
Work that was required was carried out promptly.
Nothing was to much trouble
Always friendly and helpful
the car is still under warranty so the problem needed solving and you did this without question
Good but didnt provide car check sheet and put second first aider kit and charge for it and didnt care that I have one already
Brilliant as always
Good communication and pricing
Good listening to customer. Feels like nothing is too much trouble.
Staff are always very pleasant and they make you feel that they appreciate your custom.
The service was very good. One point for improvement, this is the second time I have used Sycamore to service my vehicle and on each occasion I have had to wait for a further 1 hour and 1 hour plus. Car was left at 8:30 a.m.
Pleasant and attentive staff
Job completed within time and full valet
Flexible...fitted in with my class at the nearby Bannatynes gym.
Job done OK but vehicle not ready for 5pm as promised. Had to wait until 5:30
I have developed full trust with BMW to service my car
Cant fault anything.
Car was fixed promptly with the minimum of fuss
All done as requested
The repair was completed within the estimated time scale, but I felt that the labour charge was a little expensive, although slightly lower than the initial estimate.
Booked MOT for specified time with a given waiting time of 1.5 hours. Without further updates eventually waited 2.25 hours.
I cannot fault them on anything - not even the coffee or the comfort of the waiting area!
As Ive said everyone was very polite and helpful and my car was returned to me fully MOTd, brake fluid changed (as was included in my service pack) and car fully valeted.
Provided appropriate facilities while I wait and kept me informed
I have been a customer for over 10 years now and they have always been polite, courteous, given excellent service and supplied products that are the best suited to my business.
Did what they said they would do in a timely manner.
polite members of staff, work carried out as requested, pleasure to do business with.
Experience was very good, if a little pricey
Service was carried out on time and up dates where given to me while I waited for the car.
I wasn't 100% happy with being crammed into the car when dropped off. Three to fit into the back seat. I would have been happier if I was asked to wait for the others to be dropped off. No big deal though. The driver was very good.
My car was serviced with no issues, the lift from and back to the service centre was very timely.
David luff and mark steels sorted everything for me
Great service. Great staff
Service done quickly and on time
It is a smooth, comfortable and problem free experience
local motor engineer checked brakes on rolling road and stated that disc were warped and should be covered under guarantee
Everything sorted very quickly and easy to deal with dealer.
car was left tidy, courtesy car was fine, speed of service was better than expected
The staff was polite,helpful and informed to give advice.
All work was done and explained
Very well organised & convenient
Nice company with good people
well looked after when booking in for the service.
Task was achieved as required within quoted time frame.
done when said
Sales and finance discussion very clear and efficient. Delivery smooth and to time. Excellent service and support from sales advisor Chris Chapman who kept in touch along the way about delivery of BMW X1.
Trevor Smith at Sycamore was very attentive, friendly, knowledgable. The whole welcome from all staff from receptionist to finance and the tech specialist was excellent. As stated above ... exceeded expectations.
Because Trevor Smith the salesman was a pleasure to deal with and made buying a car good fun
Salesman was very helpful and the minor problem i had was sorted straightaway
Chris was excellent.
At all times I felt I was kept in the loop regarding progress towards receiving my car. Any questions or queries I had were fully addressed by the relevant staff.
couldn't fault the service in anyway
The salesman Jamie is the best salesman I have experienced in many years of buying premium brand cars. He takes care of every need and makes the buying experience first class.
My greeting to the Centre could be improved along with the hand over of the my new car, I would of liked an unveiling of my new car within the show room instead of keys handed over in the car park
very helpful and precise explanation of car's features
One of the best experiences weve had buying a new car
From walking in at the start, to leaving with my new car, the entire experience was consistently excellent. Far better than when my wife bought a new Volvo XC60 last year, a £37k car but with a budget buying experience
Felt well looked after and comfortable with the deal.
No errors from start to finish
The sales staff very professional-could not have been more helpful