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complete explanation of work done
See above Car went in ok Given back to me with indicator not working Car was booked in at 8.30am for waiting appointment- I managed to get a lift but my car still wasn't ready until after 4pm
Swift, efficient service
Average. Following a no-fault accident, I just wanted my car back to how it was before, not the touching up of a damaged bonnet (I would like that to have been replaced) and the unnecessary replacement of a rear alloy wheel that wasn't affected.
As per above.... the recent recall I had on my car resulted in my car being collected within an hour of my initial phone call. The hire car arrived on time and and the work was carried out extremely quickly....within about 3 days.
Good, prompt attention .. always helpful and nice to deal with
Always happy to help
Great service Efficient
Problem identified and recrified in short space of time.
Very poor customer service once again.
Very prompt and helpful
Quick and efficient/
Very well organised and well informed
The car was kept overnight due to an unforeseen issue but yet it was not hoovered out, just washed. The staff did not explain that we would need to reset radio stations, pair phones etc due to work undertaken (recall issue) either
My issues with the service were rapidly dealt with but should not have occurred in a service centre of the calibre you are attempting to achieve, and charge for.
Booked in for MOT at the time requested (8.30-9am), only to be told that they needed it all day, only after complaining that this wasn't acceptable did they bring it forward. This is a crazy set up that everyone has to be there at the same time !!
As above. Adam Ford needs commending for his actions or I'd never return.
Speedy, very professional. Extremely impressed with health check video. Friendly and helpful reception staff.
All to plan at realistic price
Car sorted and repaired within a reasonable timescale.
I had a issue with the MOT on my car the parts were there the next day to fix the problem
As above. Really difficult to get booked in. Felt that treated as a number not an individual with one notable exception as the receptionist notice my number plate and greeted me by name.
All work efficiently carried out.
Could you please check the tyres were adjusted to the recommended air pressure as I got a low tyre pressure notification a few days after. Thanks.
Everything went smoothly.
Service on the day good, but had to chase to arrange item to be sorted from warranty check months before
Taken to Peterborough centre as the MOT was done Then picked up back to Sycamore Very easy thanks ??
It was as I expected though wait on collection was longer than I would have expected.
one of my complaints was faulty rear fog light. i left the car in all day na the food light problem is still there
The lady who looked after us was very helpful and went out of her way to make sure that the car was due for a brake service which had not been completed as expected.
the car was returned covered in thick dust internally, this took me two hours to clean, really disappointed. I did complain and was told its an issue they have at this time with building work off site and the dust must have got into the cabin when ho
All went well. Reps were very nice and helpful. Receptionist was particularly welcoming.
Didn't fix problem after first attempt but claimed it had been sorted. Did fix second time with different explanation.
Excellent service from staff. Disappointed to see plastic bottles of water being provided. A water cooler with reusable glasses would have been far more environmentally friendly (and you'd have got five stars!).
My car was collected by Darren and returned on time too and everything that has been done was explained to me
The service from the team was brilliant
When you drop a vehicle in for service it takes too long to book it in. Also when collecting the process is not easy. All takes too long.
Had service booked well in advance due to needing an automatic courtesy car, which wasn't actually booked. This was sorted for me however, satisfactorily.
I was told my fault was covered by the warranty on the phone but when I arrived I was told it wasn't. It turns out it was and it was eventually resolved. Staff do not seem to know what is and isn't covered. Poor
No one to answer phone in service department four week wait for standard service car required for two days for standard service unsympathetic manager mixup in paying bill and returning car car washed but not valeted
I was extremely satisfied with my service and a very fair price with transfers to the rail station
BMW Sycamore did not consider my issue to be relevant and did not offer to discount the items that I had to buy to rectify my car
Many years of good service
The report noted that the back windscreern wiper was broken. There was no attempt to replace it which means booking another visit and wasting a morning.I was disappointed by this.
I always find staff friendly and helpfull
Service was csrried out as explained with me being made aware of all that was occuring.
See above. The customer reception are was also comfortable.
Our car was serviced and returned to us valeted within the promised time frame, with a full description of the work carried out.
Wheel corrosion sorted with new wheels and no fuss.
The work done was to the usual standard but the reason for the work being needed was not good. My letter pointed out that having done only 6400 miles since I bought the car, to be faced with a bill of £911 was unacceptable.
The issues I had didn't involve the services centre.
Georgina was excellent! Couldn't have asked for anything more
Staff are pleasant but I was promised that someone would phone back by 12:00 on day 2 to let me know when the car could be collected and this did not happen.
Staff courteous and polite
Prompt courteous service
I booked car in because a/c not working. The system was recharged but stopped working within a few days. Booked in again to investigate. Another 4 week wait.
The service was great, tyre prices a little misleading. I was told that a match price of £182 would be matched. I had said it wasn't necessary but was happy to pay £200 per tyre, however on checking out the price was£182, +vat £36 more
I recently purchased a BMW X3 - 2012 from Sycamore BMW with 12 months used car warranty on the 24th of January 2019. I have noticed in the recent weeks, the paint from the right hand side roof line is peeling off. I haven't assembled anything after
Friendly and helpful staff
Always willing to help
Because I want to
My wife (who dropped off the car) was welcomed, treated well and shown back to the car when the service was completed. A marked contrast from Barons
I was satisfied when I picked up the car. I was told that I would need an oil change in about 3,500 miles, but the service indicator is showing 1,000 miles and I haven't done 2,500 miles since the service. Disappointed with this at the moment, unless
As long as I get treated well I will always leave good feedback
Poor value service for time taken
I was told I would have to wait an hour for my MOT test but it was more than double this. I would have made other arrangements if I had been told the correct time.
Vehicle ready on time Spotlessly turned out !
Regular updates from Chris Hudson, including videoes of the vehicle as it arrived at the dealership for prep and the ease of the handover made the whole experience a pleasure.
Welcomed and attentive fully explained the controls of vehicle, but no flowers this time for the wife ? Is this cutbacks ?
Trevor Smith from BMW and Duane Tomaselli from the mini side were both excellent. This is the second car I have bought from this dealership, and I would definitely buy another one. Plus the dealership is dog friendly and they always welcome Winston
Trevor was knowledgeable and helpful. He found exactly what I wanted.
It was pouring with rain. Would have been nice to take delivery undercover with the car kept dry. Didn't make the delivery as special as it could have been. It was just 'in the car park'