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Inconsistent approach to pricing, not aligned to bmw standard price list. Vehicle not checked for damage before / after service - wheels damaged when I inspected car.
Swift and smooth experience, apart from parking. Parking is a nightmare. However apologies were given.
The front of house team are great and they have always looked after me in the branch. I've found Sycamore Peterborough much better in terms of service than Barons Cambridge in relation to service. Sycamore are becoming my garage of choice.
I just feel the overall experience was not welcoming or customer focused. I specifically stated I needed the car for 3pm, this was not noted on my form and I was made to feel that this might not be possible and that it was going to be an inconvenien
everything is excellent, apart from the cost
As above, I actually got the feeling I was irrelevant, this is my 4th BMW and have always used Sycamores Peterborough, bit I will never buy another BMW again or recommend this garage
Cannot fault the workshop or the staff at reception
First rate service completely keeping me informed what was happening
Had to wait about 5 weeks for service, had a lot of warnings which worried me like drive straight to a b m w garage now, I was told to phone assist who told me I needed to sort a service out quickly m but nobody could help me with that ?
See above. Fingers crossed for next time. Sara the service manager was very helpful, though.
I was very impressed with the service dept and Sarah who heads up the dept. She has made a massive difference in terms of the way you are looked after, kept informed of progress etc.
The receptionist was excellent. On arrival she immediately got the Service Advisor to attend to me. When I returned in the afternoon to collect the car, she had remembered my name and informed the Service Advisor (Gemma) that I had arrived.
Booked online with no problems, car needed a recall so they cancelled by booking despite the car needing the service. Had to rebook for another time
Fitted me in at short notice (flat tyre). Ordered tyre in advance, and all work was completed on time. Also cleaned car. However did to clean up new tyre hence only 4 stars
No issues to find fault with
helpful and skilled technicians
Very good,a bit slow booking in car which was took the edge of top rating
Did not completely fix issue with coolant warning
Poor availability for booking service and advisor did not identify the correct service for my vehicle. Booked online as availability was better.
Consistently First rate service to the customer. I love the BMW experience.
Both times I have used the Service Department the work on my car hasn't been completed
As above comments, spoke to the device assistant on booking in and handing keys, as I was on the phone they told me everything had been completed. I left, drive up the road only for the fault to register again when I was 3 miles up the road
Staff where polite and friendly while everything was dealt with professionaly.
They diagnosed and fixed the (unknown) problem in good time and kept me informed during the process.
Staff went out of their way to offer me a loan car of my choice
Nothing out of the ordinary and very expensive for what has actually been done
Communication was poor
As above plus length of time form first requesting radio replacement to actually having it fitted
Came in with a rattle at back of my X1 and left with the rattle but not the £141 I paid. I was told it was 90% cured. Its not its the same. Disillusioned with Sycamores after having had my last four vehicles from you.
See above, service was actually good one the above was resolved
Friendly helpful staff and very clean, pleasant surroundings
Saturday appointment, quick turnaround.
came in for a service and the service system is telling me my service is due in 3500 miles, not sure about that one.
This was a fairly routine warranty problem ( infoscreen failure) but was dealt with rapidly and professionally
Because I was.
Staff were helpful and the service was completed at the time agreed.
I could park the car this time!!!!!
not a lot of choice booking appointment person on service desk took a while to answer my questions - even though these questions were raised booking the car in
the staff were helpful
Perhaps review the pricing on some of the parts/oil towards a service for older vehicles. Otherwise great service support. We also added a new 2018 5 series and plan to bring this to Sycamore for its first service 2019.
I don't really need to visit the garage so to make it even better include a car collection and return service.
From initial phone conversation expressing interest in chosen vehicle to handover,all dealings were carried out in a friendly,relaxed and professional attitude.Kallum made the whole process enjoyable.
The customer experience was excellent from booking to collecting my car on completion of its service.
Collection and return service an important benefit
wrong wheels ordered
Feel that the service prices are a little expensive - coming from being a Mercedes E Class driver.
charming and reliable
So easy to deal with , they did everything asked of and probably more
freindly knowledgeable staff.quality workmanship
Works completed on time
Had to wait quite a while for my vehicle even though I booked it in first thing in the morning. If I had been given an idea of the time I would have booked a courtesy vehicle.
I felt valued, I was given the time needed and nothing was too much. David and Nathan both engaged me on a level that helped me enjoy the experience.
Cannot fault the service from the entire team. Always a really warm welcome from the reception team when phoning in or entering the building. I think that is a lovely gesture.
A very convivial environment to conduct a deal
Good customer service, detailed, not rushed, fun, good communication
Car supplied quickly and at good price. Prior demonstration procedure just as good. Because of our wish for speed we did not test the offered deal against more convenient dealers much nearer at hand.
Really happy with the experience and service given to us in the process
Fantastic Sales person. Nothing was too much trouble.
Now quite enough time spent on car features
The salesperson dealt with my enquiry all the way through, providing continuity of contact, offered unbiased and considered advice and was helpful throughout the whole process including purchase and after sale.
This relates to the Sales team. We wait to see re the After Sales Team
easy to do business with
Unfortunately there were a few imperfections on the car which will have to be rectified but we appreciate that the turnaround time from delivery to us collecting it was shorter than usual
Again as above all the information and Service was 1st class
Derek. Spent as much time with me., as I needed deciding. Never hassled me. Show room was pleasent.
Nothing was too much trouble.
The whole experience from the initial enquire to the car handover was excellent. All the showroom staff were courteous, helpful and followed through on what was agreed. Our Sales Exec, Trevor Smith, was so helpful and patient.
The whole process was made enjoyable despite a minor hic-cup on vehicle availability
The salesman I dealt with was excellent. In his absence however communication was not good with calls not returned.
I can't complain about the dealership at all, they were great and always kept me informed. The delay in having the car delivered though let the whole BMW experience down a little but the effort put in by the dealership to help was great.