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I booked car in because a/c not working. The system was recharged but stopped working within a few days. Booked in again to investigate. Another 4 week wait.
The service was great, tyre prices a little misleading. I was told that a match price of £182 would be matched. I had said it wasn't necessary but was happy to pay £200 per tyre, however on checking out the price was£182, +vat £36 more
I recently purchased a BMW X3 - 2012 from Sycamore BMW with 12 months used car warranty on the 24th of January 2019. I have noticed in the recent weeks, the paint from the right hand side roof line is peeling off. I haven't assembled anything after
Friendly and helpful staff
Always willing to help
My wife (who dropped off the car) was welcomed, treated well and shown back to the car when the service was completed. A marked contrast from Barons
Because I want to
Poor value service for time taken
I was told I would have to wait an hour for my MOT test but it was more than double this. I would have made other arrangements if I had been told the correct time.
As long as I get treated well I will always leave good feedback
I was satisfied when I picked up the car. I was told that I would need an oil change in about 3,500 miles, but the service indicator is showing 1,000 miles and I haven't done 2,500 miles since the service. Disappointed with this at the moment, unless
The service we had was outstanding. Everyone was very polite. We were given a price and it was what we paid.
FULL UNDERSTANDING OF MY NEEDS; VERY EFFICIENT AND FRIENDLY STAFF WHO WERE DEDICATED TO BOTH ME AS THE CUSTOMER AND TO BMW PRODUCTS
I did not like the sales pitch to have more work done to the car.
As above. Plus documentation still wrong when revised docs posted out.
Much improved performance over last service
Fixed my car quickly
Repair work was carried out in the time frame and done to a high standard. You would of got full marks had you washed the car as well ,you did say you would .
The car was taken on time and returned within time stated.
poor customer service
Did what I was expecting quickly and efficiently on the day.
Worked like clockwork, timing was perfect. Big thanks..
They seemed a nice enough bunch of people
Work carried out was in the specified time scale and I was not kept waiting unduly a long time.
I was very satisfied with the service provided by sycamore. They sorted both the issues I had with my car to a very high standard
Very polite and helpful!!
Excellent service, if a little expensive
Easy to book, somewhere to work and kept in the loop while I waited
The car was booked in several weeks ago for a recall and winter wheel tyre swap. We were informed that the wheels had not arrived, as expected, the day before the inspection, but fortunately we kept the appointment and they turned up on the day.
Car had a major service and was cleaned which in the hour and 40 mins it took them I thought was quite good
Instructions on using key safe not clear enough; confusing info at the safe itself. Unclear how safe that system is vs "relay theft" & could not get answer; staff not v interested. I was apparently down as "no car wash" when I had not been asked.
Servicing was very expensive
Service was OK ,Additional request was not really answered
Very easy to arrange servicing and good communication throughout
Everything was inch perfect
Nothing they could have done better - short of swapping my 2014 reg for a 2019!
Faults were fixed OK under warranty. I would have liked it to be completed in less time.
Good job done
Kept waiting a long time for paperwork after the service was completed.
Car came back clean with small bits and pieces done that I didn't even know needed doing. Excellent
Cost of service.
job was done properly on time
Good just extremely busy on a Monday morning and not enough parking available but staff friendly and helpful. This question will not allow me to submit it unless I give a 5 star rating I don't agree it should be 4 stars
Falls short one star only because I felt some confusion as to whether a health check was standard, recommended, extra, optional etc
Experience could not of been better, also attending to a fault in the i drivethat it was not booked in for.
The car service included a valet. On collection the vehicle had been washed but not valeted inside. I wanted to depart as I had another appointment so I did not go back into the service dept to complain. This was disappointing.
Great, fixed easily, would have been nicer to have been able to have my car fixed sooner though. It would also have been nice to have been told when I booked it in that they were aware of a recurring fault on this computer system
Alround good service throughout
Work completed fully when promised. Reception staff were efficient, friendly and courteous.
The staff are really nice just a shame BMW is so bad
Great experience, quality courtesy car - not the basic, made we want to buy one!
Took slightly longer than I was told, despite there being no issues. Thank the true pressures should be done routinely. Would like to know what is being seen when my key is taken and put in the reader.
Welcoming, very efficient, well explained.
The service team were excellent and very helpful.
Service was as per the quote. Warranty fix was completed as requested with no quibbling
The gentleman who did this brief service and oil change certainly knew what he was doing as the car has never performed so well - pity it took 14 000 to get to this stage. Well done that man!
Made to feel welcome, staff very friendly ,service completed on time. just one problem parking.
The service was a first service (oil change), it turns out that the majority of the cost of service was for the Micro filter. This was not explained at the time of booking or pre-service. This is a little dishonest of BMW.
Very good experience subject to above on parking
Staff friendly, courteous and professional knew what was happening.
The two ladies I dealt with, Kara to begin with and Jade? who handed my car back were both very helpful and friendly. The waiting area was comfortable. Parking was a problem and maybe could have been mentioned beforehand.
Booking and transport to and from BMW was fine and timely. I was disappointed that having paid for the service, been told that my car would be brought round in a few minutes it took 50 minutes until the car arrived. And that after chasing by me.
It was pouring with rain. Would have been nice to take delivery undercover with the car kept dry. Didn't make the delivery as special as it could have been. It was just 'in the car park'
I was kept up to date with the build and delivery dates and was also able to attend the new vehicle launch and arranged a test drive immediately after
The handover was smooth, informative and totally professional as always.
Helpful and friendly staff.
Great communication, no pressure or pushy sales approach. Previous sales contact left so was starting new sales relationship with Nathan. He quickly got to understand what I wanted and provided a solution exactly to my needs
Good product. Good service.
In the past have always ordered a new build vehicle,due to Brexit uncertainty asked staff to find a new vehicle in the country and after one slight hiccup they rapidly sourced an ideal vehicle for me.
Very polite, helpful, friendly and highly efficient service.
friendly yet professional service, had a test drive on my vehicle with the sales person to familiarise with the controls giving me lot of assurance
Nathan knew where I wanted to be with the purchase of my new BMW M5 Competition and we managed to work out a mutually agreeable deal.
As we are 200miles away from BMW sycamore Peterborough every aspect went so smoothly.
All staff at Sycamore Peterborough are a credit to the BMW brand. Everyone was extremely friendly and helpful making the buying and delivery process enjoyable. Particular thanks to Nathan Owen for working tirelessly to find me my ideal car!
Purchase our new car was very good, Disappointed by the delivery time but this was not the fault of the BMW Centre and this is why I have given it a score of 5.