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The service was brilliant, from reception to conclusion. I was able to wait and was kept informed of progress. My one issue is that it's often been difficult to get through to an adviser by phone, although they always call back.
Everything was done.
Fast efficient service with well trained staff to cater for all my needs
Extra work was required to pass MOT (new tyre). although we were told it would take 30 to 45 minutes to fix we had to wait over an hour with no update from staff. Otherwise it would have been 5 stars.
I was well looked after by a young lady on arrival and all staff were very presentable and efficient
Unfortunately I was promised a 5 series as a courtesy car but on the day this wasnt available. Not an issue overall but meant experience feel short of expectations and didnt deliver as promised
Repair work appears to have cured the problem; time will, of course, tell.
Parking area very congested with limited parking. Reception area also extremely busy.
I was given a lift to and from the railway station by a gentlemen talking enthusiastically about the electric BMW he was driving; when asked, plus a call from a very helpful lady to say when my car was ready. She was the same lady who booked my car i
When I either call or visit, whatever I need id is dealt with promptly.
All members of staff are friendly and ensure youre kept in the loop throughout the time your car is with them.
Again, everything explained in full and made clear; waiting time until shuttle departs to take me to work, when Ill be collected and of course the work my BMW would be undergoing during the course of the day
a wheel bolt is missing and i was not told about that. I understand it is an MOT thing, then how could it go unnoticed.
Great experience. Video followed with instruction and feedback. Awesome!
Service was and staff were excellent. However, the courtesy car (Mini) dropped a bar on the fuel gauge on the way back and cost me £12 to fill up after doing an approx 14 mile round trip. Not very happy that I have funded someone else use of the car!
It was busy when I dropped the car in and I was offered express check in to save time.
Helpful knowledgeable staff who appear to care about being professional and courteous. Took time to explain and give me advice about my car.
Time estimated to complete work was 2 hours, actual time was 3 hours with no explanation or apology
Staff in reception and service desks have always been helpful and respectful. No issues with service of vehicle.
Great service, but expensive
Since the service the car has developed a leak in the coolant system and now has a ignition problem Before the service I had no issues or problemsThe staff when attending for a service are very attentive and efficient
Alex the service adviser I dealt with was most helpful and had excellent customer service skills.
Quick professional service
I make the appointment with the service team, bring in the car and the job is do and explained what has been done during the service and what need looking at next time without any fuss.
It's always been excellent over the last 20 years I've used them and continues to be so; the refurbished service centre is also a big improvement!!
All concerns were dealt with and the service was carried out very quickly
Excellent friendly pickup both ways, car returned in very good condition.
Very well received. As I was waiting for service, whole area was rather busy so not really able to do any work, but it was my choice to wait. First service at 18000 miles- no real explanation as to why next one due only 8000 miles later.
Good service p
Dropped 1 x star as the parking at the dealership is now really poor for customers.
They fixed the problem with my car before the time given and I am very happy with the work.
Difficulty getting courtesy car in past. Booking must be made weeks in advance. This is ok for known service appointments but when the car (brand new) has a problem it is not acceptable. Multiple visits and issue not resolved.
Long wait (50 mins to get a lift into work at 8:30) had to call a cab in the end.
replacement car one and a half hour late no one took responsibility Sycamores blamed Enterprise ,enterprise blamed Sycamores
I was looked after well by the staff, and they kept to the time they had given me for the car being ready. It I nor their fault that the car is causing me some anxiety as there now appears to be a further problem with the automatic windows.
Was not given a text or email reminder before the date. Was told my car would be ready soon at 15:50, then told again at 16:15, then told at 16:50 that it would be 10 minutes, it eventually turned up at 17:40! No paperwork with breakdown of work done
See above plus on checking tyre pressure the rear tyres had been set to the pressure for a fully loaded vehicle rather than standard load. This after having been advised that the rear tyres would need to be replaced later this year.
Car wasnt cleaned to a high standard, inside and out, to the standard experienced by Listers or Synter. Satnav voice commands has intermittent delayed fault, was advised theres nothing much we can do other than refresh the system
Advice on dealing with the engine management notification and subsequent resolution.
As with my previous answer the car was ready on time, clean and ready to go. In addition all the professional and seemed to know exactly what was going on with the cars they were responsible for
Great staff , service, perfect.
Service adviser, Simon Ellingham went that extra mile when speaking to another customer.
The switching over of a parcel shelf should have been a 5 min job (as advised) but I was in the reception area for 40 mins. No great drama as I had delayed a meeting but slightly disappointing based on my usual experience.
I have great relationship with especially Mark Steels and therefore repeat purchase.
All went as promised.Great product good deal.
Fantastic car, fast delivery, exactly what I wanted
Perhaps my only criticism is that I was not advised about the increased tax on my new car until picking it up from the showroom and had to find a further £315 on the day without advance notice. BMW could have gone 50/50 at least on this add'l cost!
Chris Chapman at sycamore peterborough is both genuine and very professional. He has a different approach to many car salesman I have worked with and it made buying my new car a pleasure. I would always recommend him to anyone in the market for a BMW
We were kept updated throughout and the car came quickly.