No news found with your current search criteria.
No filters have been added
No news found with your current search criteria.
Collection and return service an important benefit
service was prompt, however the health check video is a waste of time, and they hadn't checked the washer fluid when the checklist said they had !!
Car was not cleaned and washed to usual high standards
wrong wheels ordered
Feel that the service prices are a little expensive - coming from being a Mercedes E Class driver.
charming and reliable
So easy to deal with , they did everything asked of and probably more
freindly knowledgeable staff.quality workmanship
Had to wait quite a while for my vehicle even though I booked it in first thing in the morning. If I had been given an idea of the time I would have booked a courtesy vehicle.
Works completed on time
despite all the frash the staff are always personable
Fast efficient service and good value for money
Swift, sharp service from the staff, no quibbles, all handled very well
The car only needed a minor service but the care is always the same. customer comes first.
One of the biggest issues I have had with this location is the ability to park when you arrive, on this ocassion however I had no problem at all as I arrived early. All staff were very curteous and efficient which resulted in a satisfying experience
Work completed efficiently and speedily.
Everything was done as stated
staff friendly and helpful
All work carried out satisfactory and car returned at my earliest opportunity
Everything was explained in detail to me what had been done to my car. also I was well looked after during my stay there.
Arranging appointment done with ease and while you wait facilities enabled me to continue Woking in comfort.
All promises were fulfilled.All staff were extremely professional.
All as above really, desk person very efficient, doesn't deserve a bad mark but valet and overall experience so far has not been up to scratch.
Always Efficient and On Time. Have had 3 M3's now from this centre
I think everything was said in the first question
Work done was excellent with good communication when the car was ready.
Staff were friendly
There was a miscommunicaion between your staff which resulted in me being told the car was ready for collection. After arriving to collect I was informed it wasn't ready at all. In the end there was a satisfactory outcome as car delivered to me.
service light indicator was left on the last time the car was serviced and again this time. really annoying as it comes up saying it needs a service when it doesnt
On arrival I found a long wait at reception to be seen and then asked to take a seat and wait to be called. 10min wait just seems a long time before you can get the car checked in. .
I cannot score this category higher because the problem has not been solved yet. The vehicle is booked in for further investigation.
They were great - very helpful and communicative and sorted all issues out. Will definitely use them again.
Everything was completed as expected and in a timely manner
It took too long to go through the "booking in" process when leaving the car for service .i.e. I waited about 20 minutes to be seen.Parking the car when arriving was nearly impossible as there were no free spaces and there were cars double parked.
First-rate from start to finish...
Clean facility. Refreshments available. Great, friendly staff, no long wait times
Was promised free sat nav map update or someone would ring before service if not free. Only told not free when took car in for service
I used to go to Northampton but they never had it ready in time for me to collect at pre agreed time.
the car was ready when stated and cleaned on collection. everyone was more than helpful
The pleasant welcome, the helpful and knowledgeable staff, and the flexibility to address my needs on the day.
Service carried out on time, Good feedback and highlighted key points of interest and action. Good facilities whilst waiting for vehicle.
The mot was booked in with a specific time. I explained I had two hours as needed to get to work to attend an important meeting. Lack of updates, had to keep asking. Car back after 3 hours! Girls laughing and giggling not appearing to do much?
My vehicle initially failed MOT due to the rear tyre tread depths and although the replacement tyres were in stock I had a wait a total of 3h 20m. I shouldnt put a time on safety but I feel this was excessive. Seats moved again by the valet team.
Every thing went well and on time
Very efficient. Car was collected and delivered back to us as arranged.No problems whatsoever.
See above regarding overdue service period. Also the car cleaning undertaken was of a poor standard.
It could have been quicker and the valeting was not brilliant. Also, the customer parking on arrival is diabolical.
I had to make two journeys to Peterborough, round-trip of 60 miles, to get my service donee. My service reminder illuminated. I booked a service only to be told it was only my MOT, which I have had it done elsewhere. I was told to come back in 4 wks
Did what was promised
The additional all-round check is exceptionally useful. On this occasion, a tack was discovered in a tyre which had not been there the previous week when the car was in for brake work.
Great friendly staff
They completed the service due and carried out an update as recommended by BMW
Service carried out swiftly as I needed doing fast between European jobs , and as usual all staff very friendly and courteous.
Organised, on time and thorough
Great Service from whole Team
Very interpersonal skills shown by all staff contacted.
Job was done under warranty and other than having to wait a couple of weeks for the part to arrive, everything was very good.
Had bad experiences before at BMW service . Now tried sycamores very pleased with their service .
Car was serviced and checked for steering issue. I was a little surprised that an alignment check could not be carried out free of charge as I would expect this to be a standard safety check at a service.
The job was completed to my satisfaction.
Mainly due to the reasons stated above. The other issue I had was that I was informed my car had been washed and when I got to the car it looked as though a bucket of water had been thrown over it.
Nothing was a problem for them. They looked after me well.
Very satisfied but they did not cure vibration/rattle I ask them to investigate, so I sprayed all the dashboard and under the bonnet with silicon polish and it cured the problem.
Work carried out as requested and on time. Courtesy car provided.
The staff, from the receptionist to the complete service were excellent.
Work requested completed under warranty. Just awaiting final parts to arrive to complete job.
Prompt and correct service.
Hasnt been reminded that my first MOT on my car was free with a voucher I had been provided with and ended up paying for it when it should have otherwise been complimentary. Otherwise all is ok.
The job was done speedily and a problem with my tyre was found and I was advised of this.
The service was completed in a timely manner, to the quoted price, the facilities whilst waiting were excellent and the car was well presented on completion.
Speedy, efficient and courteous. What more can you ask.
Keep me informed. Always pick/drop off car as agreed. No problems.
Didnt receive a reminder about MOT due as we have other years but other than that spot on
Communication really poor no phone calls or updates had to request a loan car even though I was informed that it would be available.
Cant fault them
Service was in general great, everything happened exactly as it should, but it took 21 days from initial enquiry to actually get a price and get it booked in. If I didn't chase it, I suspect it wouldn't have happened.
Some confusion over booking. Leasing company said one date, not confirmed by dealer. Had to wait for another date - linked to driver pickups etc..
I think the above comments said it All
The best customer SERVICE department of any organisation I have ever dealt with
Fixed in a day and cleaned! ... Whats not to be satisfied with that..?
comfortable waiting for the car, efficient and polite
did have to wait over 20 minutes when picked car up
A very friendly and pleasant experience and impressed by the video health check.
Met my expectations
The salesman I dealt with was excellent. In his absence however communication was not good with calls not returned.
I can't complain about the dealership at all, they were great and always kept me informed. The delay in having the car delivered though let the whole BMW experience down a little but the effort put in by the dealership to help was great.
My vehicle is through the motorbility scheme because my son is disabled.Due to a wheelchair change we were moving from a WAV to a car.Change over had to be timed around delivery of new wheelchair. Staff ensured this went smoothly.
Speedy delivery. Professional staff. Trevor Smith very helpful from start to finish.
I have an excellent relationship with the finance manager who like me is also a very keen car enthusiast. He 'sold' me the car, not the sales team: organising the test drives and ensuring he gave me a good finance deal, as I have come to expect.
Very satisfied very welcoming receptionist and friendly car executives.
I thought the ambience in the centre was great! Nice unhurried approach and care taken to explain everything.
Great communications with all the friendly staff.
Trouble free service
Was kept up to speed with where things were at, and had the knowledge that I could ring anytime.
Sycamores very friendly and helpful, organising a replacement vehicle is a bit tiresome
As above , good customer service , friendly and knowledgeable sales advisor. Great coffee and biscuits !
Smooth transition and handover
A very important purchase made easier through the great service and advice offered by everyone including the sales, finance, hand-over etc. And of course I love the car!
Quick and attentive service
Trevor Smith at Sycamore BMW Peterborough made the whole process a pleasure. We traded in against a new car and were pleased with the deal that was offered. Throughout the process Trevor was professional, very knowledgeable and welcoming.
Excellent support from sales and finance representatives
Kept informed all the way through and very impressed that the car had mats and fuel when I collected it.
Great service, attention and hospitality.
All round good experience
Not quite top marks on this one as we had a hold up on delivery, Should have been delivered in May but arrived in August. Still we were able to borrow a loan car when needed.??