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Pointed out some small oxydisation on 3 out of 4 alloys and was told it was probably due to damage caused by tyres being changed. As I pointed the tyres were only changed the day before (I have documentary evidence of the same) so that is impossible.
Staff are always friendly and accommodating.
Difficult to contact by phone
Always made welcome. You have an ambassador in Nick, a very special person.
Always found the dept to be helpful and pleasant to deal with.
A recall update 'killed' my idrive. The car has been fine for 2 years and was updated by a specialist BMW Group to include CarPlay as originally when the car was ordered it was to be 'fully loaded' . Probable technician error killed it.
Quick to respond, very efficient courteous staff and very helpful
Generally, the service is consistently good and the staff are very helpful and professional.
Good service very professional
Dropped car off at 0830 but not started until 3 pm it was nearly 6 pm Before the car was ready but apart from that great service
Very simple and straightforward first service on car, so all routine, but completed with every satisfaction
no problem with the service but more comfortable seating required for customers waiting while service etc carried out
Extremely polite and courteous person dealt with me. Despite initially saying that the part wasn't available, this was expedited and my car was returned to me within a week.
Great quick service just what you want from a premium brand .
Had dent in door when buying New approved car and is still there. If they weren't going to do the job right, why bother doing half a job.
my only concern is price is still high, other than that all was excellent.
First class service, friendly staff
The computer booking system didn't show that the fault had already been identified and parts ordered or that I needed a lift back home. Everything was sorted in the end.
Collection and return service is v important and appreciated
The pre-set radio station changes
When I was on a service plan I was offered how I wanted to transport through my day while my car was being serviced, this time round I was offered nothing and had to ask for a lift to my home and no transport back .Very poor service to a loyal owner.
Again service and MOT were carried out without any issues.
Very helpful staff, a slightly longer delay than anticipated waiting for my lift
Well tried and tested by us and very professional
Work carried out in expected time frame ,comfortable waiting area .
Prompt service, pleasant staff and good result.
Car collected and returned from home
The information provided by their technician indicating I needed a new tyre was on inspection of the tyre by a third party proved incorrect. I wasted a half days leave and I could have wasted over £200 if I had let BMW replace the tyre.
I reported an issue with my car on the day. This was dealt with even though it was quite time consuming. Kept informed and offered a loan car instead of waiting. The two people who I dealt with were actually passionate about getting my car service.
I had my X5 in for Mot last week and the service department were excellent! I also picked up my brand new mini this week and as I said previously Chris Hudson went above and beyond expectations, even picking me up on his way to work to collect mini
Went to plan, and was actually cheaper than quote
Friendly greeting at reception. Car booked in all day for service. Informed it would be ready at 5pm. Handed my key at 5.55. No feedback on the car and I usually receive printed sheet on checks etc. Not provided, no explaination.
Very happy with staff as stated earlier, service carried out successfully, however an intermittent technical issue was not corrected and a further period of observation has proved necessary.
I'm happy with who I dealt with; very helpful and knowledgable. What wasn't helpful was my iDrive reset to factory settings and my seat so far forward I couldn't get in and the next day finding dirty marks on the roof lining from a repair.
Staff were very good. Explaining what happened with service. Just a little disappointed with not getting all the video from service technican.
Jobs done as requested, authorised by Lex plus car nice and clean
Well cared for. Jobs were done and car felt much better after
Went in for first service and had problems with filter change which meant car had to stay until next day. Cover vehicle was OK but when you leave a performance car then they lack cover in this respect of cover vehicle. Also impacted on family travel
I had booked my car in for mot only.... but when I arrived they had also booked it in for a due service .. I had a £25 voucher at home which I was unable to use. Fortunately the adviser who took my payment at the end kindly resolved this.
Knowledgeable staff. Good service.
Because i was fairly satisfied
Car was repaired and washed. The washing was a nice touch. I was kept informed of the progress of the work. Very friendly and helpful staff. The video report was also a nice touch.
Provided a favourable resolution without prompting
Repaired the faults with no fuss or problem and returned my car nicely valeted, well pleased.
No outstanding issues or complaints
Efficient and per agreed timescale.
Collection service is excellent
Booking process leaves a lot to be desired.
Can't question the customer service. Very very good
Additional parking at the front has improved the ease of use. Booking and processing for service were speedy and issue of the loan car was improved in speed - having waited 30 mins on a previouse ocassion for a loan car.
Servicin, repairs excellent, changing cars goodvice from knowledgable personel
I was kept informed of the repair carried out and I received the engineers report through your video link file.
Undertook MoT and brake fluid change quicker than I expected. Loan car was fine. Service desk pleasant to deal with. Everyone seemed friendly efficient. All good to me.
The issue the car was returned has re-appeared. I now need to re-book another visit to rectify again.
In addition to the Service, I asked for the wheels to be swopped round. I stated it during the booking phone call and again when I took the car in. It was not done because of bad communication in the service department.
When you're there service is good but can be difficult to get there and back Previous service and recall, service was absolutely terrible. No fore warning of potential to be without car for 6 weeks. No update contacts, difficult to contact service c
Car was serviced in agreed timescales
Good customer service, I could not have asked for anything better. Easy to book, knew who I was when arrived, loan car was ok, job completed and offer of a car wash at the end. Fab.
Easy to book, kept well informed of progress, competitive price.
There prompt action
The service team always look after me well
The person i was dealing with only told me what the COMPUTER told her i needed.
Excellent customer service and quickly completed brake service
Excellent service and customer care received
I was so pleased that Darren knew what the fault was on my car and confident that the fault on my car would be completed the same day. This really put my mind at rest.
everything was done to my satisfaction
They will always go the extra mile to provide the very best experience
The car could have been cleaned inside - Jaguar do a better job of cleaning the car after a service
Something not right with the balancing or tracking. It will need booking in again
Took quite a long time to arrange the demonstrator car. Kudos to the manager who stepped in to help.
The service from Sarah and Kara was second to none. Exceptional customer care which has restored my faith in BMW. They should be commended for their care and attention.
always efficient and friendly service
The staff were very helpful
Car works well and valeted
My car has been in over 5 times for a recurring fault which first raised it's head days after purchasing the car last Summer. At the same time as fault fixing I requested some additional work, I asked for a goodwill discount to cover my costs denied
Everything was done to make my visit easy. Issues were explained and dealt with promptly
Problem was sorted quickly
Problem was resolved
Because I don't live near to the garage and a loan car wasn't available on the day, a driver took me into Peterborough and collected me at an arranged time, a great service .
The Service is always very good but the delay in booking in is frustrating. Having to wait a month every time for a date when a courtesy car is available.
I was kept well informed of progress with the service. I did feel the cost of a new central locking system and fitting it was high.It appears that it costs more to fit front brakes than back brakes, which is odd to me.
The staff were very friendly and helpful
Customer service was excellent as were the facilities
Polite service, accommodating in allowing you to work on site whilst the service is happening, all round good service
Ease of use and customer care is exceptional
Car came back with all settings changed - seat, memory, sat nav, phone, etc, etc, hence lower score. Valet wasn't particularly good, and outside only.
The service offered on the day by your representative was excellent. We had a follow up contact from the body shop for work that needs to be done in which we provided dates but this has not been followed up.
I've been we've these guys for a few years and have never experienced anything bad
Good friendly team that did as expected in a clean and friendly environment.
After having a wheel refurbished I returned to find my car had been poorly cleaned without prior permission. The paint work has been damaged and an attempt was made to somewhat rectify the issue by the service centre.
service and MOT completed with ease. Buying our was performed in an efficient and professional manner
1Booking could not be found for that day. Found it for following week, several days after the MOT expired! Staff explained were problems with booking system. 2) No info given after service. Empty card given saying I had a Mini!
Nearly 3 hours for an MOT and change brake fluid. Most frustrating.
Good service on the day but unfortunately the issue with my boot was not fixed (reoccured the day after taken in) and I had to rebook the car in regarding the same problem which is a significant inconvenience.
Because I had specifically asked for a specific time that I had to be away but despite this being noted and being assured that this would not be a problem the car was not ready at the agreed time and as a consequence I was late picking my children
Inspection and MOT efficiently carried out. No problems found as I had the two outstanding problems fixed at a local BMW specialist garage. Problems fixed with Faulty Cruise Control and failure of display, radio and other units by them and not by the
GREST SERVICE AND I LIKED THE VIDEO UPDATE
No issues with the girls on the front desk at all but the technician in the workshop had a bad attitude and damaged my number plates
Generally ok. There are always areas that can improved.
Again top service from Paul, who kept us informed on delivery.
Staff were very helpful and not at all pushy. They kept me informed about dates and delivery etc. It was a good experience.
I really wanted the "hey BMW" feature, however at no point was it mentioned that this was optional with the tech package, had it been I would have opted for it.
Everyone from the head of business Carl, Mike the sales manager, Neil and Guy the business managers to the hosts, everyone was really friendly and helpful. Special mention to Kallum our sales executive who was brilliant with my wife on the test drive
Trevor is great. Without him I would not have gone back there for a sixth time. Great man.
Long winded sales experience . WE Buy Any Car offered more on p/ex . Charged £35 for petrol ,127miles in tank when picked up. Appointmt made with Genius. He wasn't there. Phone calls had to be chased . On previous purchases flowers not this time
Kept informed of progress, handover really good.
Well pleased with the service received at Sycamore
Everything was explained well, but we have to return to complete the process
the car battery was flat when we arrived which took 45 mins to replace, so wasted time. The car wasn't as clean as it could have been, ( I have a valeting company) and the floor mat was missing as the cleaner had forgotten to put it back???
The team listened to my requirements and sourced me a car that met most of them, for a price I could afford. Everyone was easy to deal with and never pushy, which allowed me to weigh up my decisions without feeling pressurised.
Chris was great!
I really lovely experience and smooth journey from start to finish
Fantastic treatment from arrival to departure.
It is some time since I bought a car but I found the staff very helpful and welcoming but not pushy. On delivery utmost patience was shown when we had difficulty understanding the technology and equipment.
Very professional, nothing too much trouble
Kept me informed about the progress
Nathan was superb from start to finish