About Your Local BMW Retailer | Sycamore Peterborough

Enjoy a year's complimentary insurance, three years' servicing, plus 2.9% APR Representative on the BMW 1 Series & 2 Series Gran Coupe models. Get Offer

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

223 ratings and 160 comments received in the last 90 days.

03 June 2026

We were welcomed into the showroom by a sales person who established our requirements and set about meeting them.

30 May 2026

There was a twenty five minute delay at the very end of the handover process, first there was an insoluble IT issue (apparently) then my car was blocked in by someone else's. Not so serious, you could say but disappointing.

29 May 2026

I've been lucky enough to have purchased 20+ new cars so far in my life and I would have to say this is the best overall experience I've ever had Thank you Farhan, Jake and Joana at Peterborough

28 May 2026

All dealt with efficiently and everything explained well

27 May 2026

Service was fantastic, very generous discounts, very happy with the part ex price, easy process altogether. Won't buy a car from anywhere else.

22 May 2026

Neil and Eddie was superb with service

22 May 2026

Was just easy and never pushed into the purchase. All staff involved made an effort to me and my wife.

03 May 2026

Completely professional from start to finish.

03 May 2026

Good timely communication, Mike was very helpful and friendly throughout my visit.

01 May 2026

Professional service from day 1 to collection.

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28 April 2026

Excellent service from Sycamores Peterborough. Eddie was great. Thank you.

28 April 2026

Very professional and easy

25 April 2026

Very helpful, courteous and friendly

11 April 2026

This is the first time experiencing a purchase with BMW, the experience was seamless. The information was always to hand and ponnt, the salesman support was 10/10.

04 April 2026

Friendly, knowledgeable and communicative people that guided us through the whole process.

03 April 2026

Nothing too much trouble when setting up deal,with Mike Rowling of Sycamores Peterboro

28 March 2026

Support friendliness of the team

24 March 2026

David Luff is always amazing! Brett is a great addition to the team too.

24 March 2026

A seamless experience provided by James and Neil, despite one or two hiccups by my bank.

24 March 2026

Great experience purchasing my BMW. The whole process was smooth, professional and stress-free. Alex was great throughout - friendly, knowledgeable and went above and beyond to make sure everything was perfect. Will make sure to buy another off him.

24 March 2026

Helpful sales man Martin and no pushy sales tactics

16 March 2026

Treated almost as family

06 June 2026

Excellent service and staff

06 June 2026

Politeness of staff, speed of carrying out the service, debrief of a minor issue discovered

05 June 2026

Excellent all round.

04 June 2026

Polite staff and efficient service

03 June 2026

Overall, the problem I encountered was resolved superbly.

01 June 2026

Friendly and professional service

31 May 2026

Friendly, politer and helpful staff, who confirmed my requirements.

29 May 2026

Apart from a small hiccough when making the appointment, everything went well. I was greeted politely and professionally and the recall replacement driver's airbag was completed in the estimated one hour. I was able to wait with my dog.

28 May 2026

A bit disappointed at the number of times I had to call in order to set up the appointment. Then disappointed to know that I had to rebook my car in for a second time in order to complete the work

27 May 2026

Every thing was organised

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27 May 2026

It was easy to arrange, staff very courteous and efficient.

27 May 2026

Very good service, good communication and everything completed as requested.

24 May 2026

Very good service and respectfull staff. Work completed on time and car returned cleaned, good to have a waiting appt. Thank you, Barry

24 May 2026

All works completed

24 May 2026

The service and quality is fantastic.

24 May 2026

Great service from the staff I spoke to on the phone and at the service centre. Given a break down of suggested maintenance. And you cleaned my car inside and out. Would have been 5 stars but I you've broken my Bluetooth adapter.

24 May 2026

You couldn't have done more for me, there was a delay on waiting for a part to come in but you looked after me like I was family. Many thanks to all the team.

24 May 2026

replacement part fitted as part of the safety recall. At booking I was offered 'while you wait' but it took longer than promised (fit & wash). Not a problem for me on this occasion. Hot chocolate only drink available from machine, which wasn't ideal

22 May 2026

Quick efficient service. Friendly staff.

22 May 2026

Expensive pricing compared to other BMW dealerships and some sundries carried out without consent - battery replacement for example (just ask) before adding to bill. Also, sent email to Service Manager who has failed to address previous concerns.

22 May 2026

Great customer service and communication.

22 May 2026

The service centre and team are a friendly and customer focused centre.

21 May 2026

Excellent service

21 May 2026

Quality service that i expect from a premium car manufacturer,

20 May 2026

A very personal service and made us feel like a valued customer. The service advisor was helpful and assisted in loading the myBMW app. The standard of the BMW technicians working on my car is exceptional.

20 May 2026

Good

20 May 2026

I have always been very happy with both the service and quality of work carried out at Sycamore's Peterborough

19 May 2026

I was booked in quickly as part of an after sales issue and it was quickly resolved

19 May 2026

Very helpful office and workshop staff. Allowed me to request a known master technician to work on my car. Service advisor helped load the myBMW app to my phone.

19 May 2026

Kept in contact over every step of process

19 May 2026

Some things were done well, some not so well.

19 May 2026

all as expected

19 May 2026

Professional service

17 May 2026

Extremely happy with the parts department Very helpfully friendly staff who always go the extra mile to help you. This excellent service is repeated on every visit. If only all BMW dealerships were the same.

16 May 2026

Friendly service with regular updates on work being carried out on the car

16 May 2026

There was no communication from you. You had my car in the garage all day for an MOT and no one called to letter me know it was ready. I called several times and was promised a call back but it never happened.

16 May 2026

Efficient, helpful and friendly

15 May 2026

Unfortunately on this occasion the service overall missed the mark. Three visits for a warranty issue. This took 3 visits. The third visit was arranged by time however took 1h 45m to replace an item i was told takes 30 minutes. Very unhappy.

13 May 2026

Very efficient process, great customer service focus and communications. No complaint's

13 May 2026

The BMW Centre at Stamford were excellent at helping me with an issue I had. They are all informative and make you feel at ease.

13 May 2026

Great service from helpful & friendly staff that included prompt ordering of parts at short notice and a quick repair - perfect !!

13 May 2026

Brilliant customer service. Everything I come to expect from BMW very happy!

08 May 2026

The apparent fixed servicing appointment did not work. Whilst I was told the service was a 1hr 30 minute service my standard routine service took 3 hrs 30 minutes! I also reported a cosmetic warranty issue on my gear knob. I've had no callback.

08 May 2026

Problem sorted quickly

08 May 2026

Ended up spending £1100, car still not fixed, despite being with service for over 2 weeks. Fault with transmission, know fault but expected to pay £12000 to fix. Engineers clueless morons both in UK and Germany. Constantly contradicting.

05 May 2026

Good experience

04 May 2026

Great staff

03 May 2026

Very professional in every area,nothing was too much of a problem.

03 May 2026

Absolutely fantastic service

02 May 2026

Natasha did a great job of responding to my enquiry, sorted what needed to be done, organised the loan car, and ensured everything on the day went as required. The technicians completed all the work to a high quality and on time

30 April 2026

Not really happy due to the guy who said about failing my car and stating it was a turbo replacement when only the actuator when diagnosed at another garage and also cost of diagnosing was £200 when I already had the fault codes diagnosed before

29 April 2026

Prompt, efficient service.

28 April 2026

Polite staff and made me comfortable while waiting for the brake fluid change and mot.

28 April 2026

from start to finish super easy. Amazing staff who did everything they said they were going to.

27 April 2026

The after sales department are always very helpful. They provide detailed breakdown of my bill. The work carried out is always correctly completed. They also inform of my progress & additional work needed to keep my vehicles in perfect working order.

27 April 2026

Video message is good, but I was kept waiting a long time

27 April 2026

Did what they promised and met my expectations.

26 April 2026

On arrival I was greeted with a smile and directed promptly to the correct desk to check my car in. Everything was explained clearly and the courtesy car was a real treat.

25 April 2026

Service Advisor was very helpful and thorough

22 April 2026

Good to have a safety recall, good that you do a safety check, but would be better if after saying I need a new NSR wheel, to be able to quote a price for it. 6 days later I still have no idea how much this will cost

22 April 2026

Friendly and curteous and above all avai;able to ring at anytime

22 April 2026

Car was ready much earlier than expected and very clean inside and out.

22 April 2026

Everyone at the Stamford service centre were really helpful, friendly and knowledgeable. Thanks for all your help :-)

22 April 2026

The car wasn't washed thoroughly enough for when I picked it up. Streak marks all over it.

22 April 2026

Polite and respectful

21 April 2026

Good telephone responses. Pleasant staff, Effective repairs

20 April 2026

It was quick to make the appointment and everything was explained fully. The receptionist was particularly helpful.

20 April 2026

Car taken in twice now to diagnose clunking sound from rear when driving but unable to identify on both occasions. The service customer service and communications were very good but the outcome was a failure to diagnose on both occasions.

20 April 2026

Took longer than quoted and no toiletdrink facilities as no water (not bmw fault)

20 April 2026

Timing fairly accurate. Reception staff pleasant and helpful.

19 April 2026

Service person was accommodating and pleasant giving clear information. Received video from technician that was clear and report was informative. Car was returned clean at time given by text from service desk before expected

18 April 2026

Quick and easy process

17 April 2026

booked late, vehicle sorted and on my way within an hour and a half.

16 April 2026

Staff were helpful, and clearly knowledgeable about my particular car model and the problem areas. And i was able to have a good discussion with the service representative about the issue needing resolved. Pricing was better than expected

15 April 2026

Totally satisfactory

15 April 2026

Brilliant, friendly, professional and nice staff.

15 April 2026

Very happy with the service from booking to picking up the car.

14 April 2026

It was a very long wait for a brake fluid service. I thought it was just over an hour and it was almost 2.5hrs.

14 April 2026

good communication good quality service

14 April 2026

Friendly and efficient

14 April 2026

Still wanting to hear back for the cost of parts as requested 2 times. Also put in a valuation and nobody got back to me with a price

14 April 2026

They saved me money. Even though I had booked for 2 new tyres I was advised there was plenty of tread left on the originals so no need to replace yet.

14 April 2026

Friendly greeting, nice courtesy car provided and service completed efficiently

12 April 2026

Good prompt service

12 April 2026

If it allowed I would remove the one star following my latest experience. I booked my car in to fix the issue with my fuel cap and also to review a slow puncture tyre. I left with the front puncture not actually being looked at and 4 new tyres.

12 April 2026

Easy and efficient and the staff are always polite and helpful.

09 April 2026

Always excellent service and support from Sycamore Stamford. Darren is extremely helpful and thorough from booking to collection The workshop team always do a great job and inspire confidence in the work they do.

08 April 2026

BMW; especially Beth has delivered a truly customer focused service; thank you

08 April 2026

Easy to book and collect, no issues.

08 April 2026

Quick and efficient

06 April 2026

Our service was at Sycamore Stamford (not Peterborough). Everything went smoothly.

05 April 2026

Darren is very professional and stamford BMW provides great service.

05 April 2026

From the meet and greet at the desk with Darren to keeping me informed of timings for collection and video of service. It was superb!

05 April 2026

Friendly service and work completed in estimated timeframe

04 April 2026

Good service, started on time for a waiting appointment. Work completed inside one hour very good.

02 April 2026

Staff were very friendly and helpful

02 April 2026

Simple straightforward experience.

01 April 2026

All went fine

01 April 2026

Car serviced and cleaned in good time and good standard...very happy. Secondly I waited and the facilities were excellent providing a quality drinks machine and biscuits together with a screen showing the latest news!

01 April 2026

Sycamore service is 2nd to none, and to date I wouldn't take my car elsewhere.

31 March 2026

I specifically booked a valet if my M2 as despite having several private valets the interior window cleaning and specifically the rear windshield has not been right. Having booked Abbasid for a BMW valet the rear windshield was still smeared.

31 March 2026

All good

30 March 2026

I would like to thank Connor, Mike and especially Ben. I learnt alot of Ben, his knowledge is amazing. Everyone was helpful and very professional and made time for me. Thank you sycamore

29 March 2026

Courteous & helpful staff

29 March 2026

The courtesy and efficiency of the person I was dealing with was well worth a 10 out of 10

29 March 2026

I was kept up to date with my car until it was returned to me and was even given a lovely cup of coffee and a couple of biscuits

28 March 2026

Always a pleasure to deal with Stamfords sycamores. Great service always !!!

28 March 2026

Excellent nice staff professional sorted my car kept updated at all times totally agree with the rules ref the loan car it's a great shame not everybody respects property I have not always been happy with BMW but I firmly believe they are trying

25 March 2026

great customer service

25 March 2026

Very quick handover and collection. The video sent to me also gave me reassurance

25 March 2026

Usual excellent service, this while I waited.

24 March 2026

Knowledge of service requirements

24 March 2026

You Sales department were going to give me a price for my car and never did.

24 March 2026

Great and prompt service as ever in Sycamore Stamford from Darren and team

24 March 2026

Didn't get a call to say the car was ready until iPhoned them as they was due to close in 40 mins so phoned them and car was ready so had to rush over before they close as 30-40 drive in rush hour

24 March 2026

job done

24 March 2026

was told the car would be dropped off by midday but work didn't start until 3pm

23 March 2026

Your team kept me informed all throughout

19 March 2026

Very helpful

18 March 2026

Great service and professional

17 March 2026

I was booked in for 8.30 appt. arrived at 8.20. I received the video for my vehicle at nearly 10am.. Not really the 8.30 appointment time I was given. Everything takes so long. Alex ?is however a lovely chap who makes the wait - almost bearable

17 March 2026

Had fault and you needed car extra day to fix

16 March 2026

Beth was fantastic

16 March 2026

Very quick and efficient, even included a cheeky car wash

16 March 2026

Very pleased with how the staff treated me and the efficiency of the service.

16 March 2026

Very quick and efficient and the loan of a lovely car, everyone was so polite and attentive. Could not asked for anything more. Outstanding customer care.

16 March 2026

I was updated with a video of the underneath of my car which was interesting.

16 March 2026

Great service and great people

16 March 2026

I was 3 hours late for my appointment due to a terrible road accident but everyone was wonderful and accommodating

16 March 2026

Easy booking and check in online with no waiting. Polite staff and progress updates. Free car wash and online feedback of cars condition

16 March 2026

The light adjustment is partial seized. Therefor apparently is not covered by my full BMW warranty ie. Not until it is f completely seized ?

15 March 2026

It was good, however I disagree with the fact I needed to pay £10 for the rental car. I literally needed it to get back home and then back to the service. The person who does lifts was on annual leave, respectfully, not my fault?

15 March 2026

Customer service was excellent as always communication great.

15 March 2026

All the staff were friendly polite and really helpful.

14 March 2026

The guys here responded to my request to have car back as eatable possible and it was serviced by lunchtime

14 March 2026

Very easy and helpful

13 March 2026

Very helpful staff and quick response to enquiries

13 March 2026

Very satisfied

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details

FIND Sycamore BMW

Address

Papyrus Road, Werrington, Peterborough, Cambridgeshire, PE4 5HW

Opening Hours

Mon–Fri:09:00 - 18:00
Sat:09:00 - 17:00
Sun:10:00 - 16:00

Phone

01733 707070

Map

Areas served

Peterborough as well as surrounding areas including Corby, Grantham, Spalding and Huntingdon

View map

Address

Papyrus Road, Werrington, Peterborough, Cambridgeshire, PE4 5HW

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:00 - 13:00
Sun:CLOSED

Phone

01733 707070

Map

Areas served

Peterborough as well as surrounding areas including Corby, Grantham, Spalding and Huntingdon

View map

Address

Papyrus Road, Werrington, Peterborough, Cambridgeshire, PE4 5HW

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:00 - 13:00
Sun:CLOSED

Phone

01733 707070

Map

Areas served

Peterborough as well as surrounding areas including Corby, Grantham, Spalding and Huntingdon

View map

Address

59 Helpston Road, Glinton, Peterborough, PE6 7JT

Opening Hours

Mon–Fri:08:30 - 17:30
Sat:CLOSED
Sun:CLOSED

Phone

01733 253333

Map

Areas served

Peterborough as well as surrounding areas including Corby, Grantham, Spalding and Huntingdon

View map

Address

Papyrus Road, Werrington, Peterborough, Cambridgeshire, PE4 5HW

Opening Hours

Mon–Fri:09:00 - 18:00
Sat:09:00 - 17:00
Sun:10:00 - 16:00

Phone

01733 707070

Map

Areas served

Peterborough as well as surrounding areas including Corby, Grantham, Spalding and Huntingdon

View map