OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

279 ratings and 140 comments received in the last 90 days.

10 July 2025

To me, it felt very much like more interest was placed on getting the sale than the service provided to me. The salesperson didn't arrange an extension on my finance agreement meaning tried to take final payment. Also lack of response to emails

06 July 2025

I'd like to thank Tom Sheridan who fielded my endless questions and calls with commendable professionalism. All the information to make my final choice was readily available and all my questions were fully answered.

05 July 2025

Max Johnson and Jake together with a member of the financial team were all really helpful to myself and my wife during the purchase and handover process.

02 July 2025

Overall a completely great experience

30 June 2025

Although it was a long wait for the car it was worth it.

25 June 2025

Part exchanged my BMW and received a very quick delivery of my new BMW.

24 June 2025

apart from the glitz & glamour used to pick up the new car. which was nice. I would have preferred some more information about BMW charging, it was only after collecting the car I discovered it veer the emails that are sent out.

24 June 2025

See above..

10 June 2025

I was given excellent customer service at all times during my visits to the showroom

03 June 2025

Made to feel welcome and relaxed

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13 July 2025

Prompt , efficient service, by well trained staff

13 July 2025

I was disappointed with the service. I have agreed to and paid for all the recommended work, the service light was still on when I picked up the car. It made me feel like the work wasn't fully completed, and I expected better from a BMW dealership

13 July 2025

Always friendly and prepared to look after you

12 July 2025

Staff were brilliant and service team very thorough

12 July 2025

Mainly because of Natasha's excellent service. One of the other team members was a bit surly and abrupt.

11 July 2025

See above

11 July 2025

Price, plus service provided especially Darren

10 July 2025

As above

10 July 2025

Car wash wasn't brilliant, but I do appreciate the complimentary clean. The individual that handled my booking in and collection was really good though, a thoroughly pleasant guy.

10 July 2025

Service its self was excellent, only issue was this is the second time they have forgotten to update the service details on the cars computer.

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