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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
454 ratings and 234 comments received in the last 90 days.
14 November 2023
Everything went very smooth, I was kept informed of delivery of vehicle parts and fitting.
08 November 2023
Helpful, polite and always support well by David. Side note - I haven't received promised refund on late payment taken from previous finance agreement.
08 November 2023
Good communication throughout. Excellent service on handover day from Abbie, Jake and Rose. Very well done to Sophie Molesworth for the initial contact and sale.
05 November 2023
Was kept informed at every stage of production. Had to wait a year due to chip and other parts shortage but worth it.
04 November 2023
Eddie took care of us and all the details and was very good at explaining everything and setting expectations
03 November 2023
Excellent service from a very friendly team
02 November 2023
David and Sara kept us up to date throughout the entire process.
01 November 2023
Again looked after so well from the staff at reception to Max and his colleagues
30 October 2023
Kept up to date with everything and David/Rose were always on hand to answer any questions that I had.
30 October 2023
I was made to feel totally at ease and looked after by all members of the team whilst I was at Sycamore BMW. It was a pleasure to purchase the car with David Luff, nothing was too much trouble and he kept me regularly updated.
28 October 2023
Slight issue as car had some scratches, which were resolved. One chip that wasn't but they are going to look at that.
28 October 2023
Kept up to date at all times and was delivered swiftly at the date set
28 October 2023
A few problems (ours) were competently and kindly sorted with no fuss.
22 October 2023
Martins did an excellent job of making the whole process a special experience!
09 October 2023
5 stars for everyone i came in contact with in the showroom especially Khizer Sabeel who sorted my purchase and delivery right from the start, and nothing was to much problem for him to help me with.
08 October 2023
Nice staff and fun to be around
04 October 2023
End result securing the car we wanted with flexibility allowed for collection and payments etc. Support in getting me to the showroom was extra helpful and much appreciated.
04 October 2023
Everyone very professional in every respect. I felt in the best hands in every respect.
04 October 2023
Perfect service. Friendly, competent and very professional.
04 October 2023
Sycamore Peterborough were from the time of ordering to the day of handover.
04 October 2023
Very satisfied
01 October 2023
Again the only complaint was the 2 month delay from original proposed delivery date to the actual one.
29 September 2023
Really great. My little boy was with me and was kept entertained by the team while the paper was completed. It was great that they had colouring books available and puzzles to keep him busy.
29 September 2023
Everything that was needed was fully explained, we were never rushed and felt that our custom was valued by everyone we talked to. We were I credibility looked after by the staff in a courtesy and efficient manner.
27 September 2023
I could not have asked for a better service. The staff were friendly and helpful while making the delivery of the car feel very special.
12 September 2023
All be it there was a hold on my car,which meant a delay,once again couldn't of been more helpful and very reasonable.
05 September 2023
Outstanding customer service
03 September 2023
Respectful service. Knowledge. Cut through the detail well.
24 November 2023
I've taken a little bit off as when I went to get the car it all of a sudden stated that it needed a vehicle check service when it had been in for an ad-hoc oil service. This was rectified quickly but showed a slight lack of attention to detail.
23 November 2023
The service was carried out without any problems
23 November 2023
Great service by all.
23 November 2023
Great Customer service
23 November 2023
Service as expected seem less experience , friendly , professional staff. The service wash was also very good.
23 November 2023
It was a good experience
23 November 2023
I always love the service at BMW but I do find it comes at a premium. Loved that a car wash was included though.
23 November 2023
Work carried out is always to a high standard but the experience at Peterborough is poor compared to Sycamore Stamford.
22 November 2023
Everything done to my satisfaction
20 November 2023
Things happened nice and smoothly.
20 November 2023
Everyone was very helpful
20 November 2023
No surprises, good explanations, great staff.
19 November 2023
See above
19 November 2023
I would have given a 5 if they had checked tyre pressures
19 November 2023
No video of vehicle check provided as expected/advised. Took longer than agreed when waiting.
18 November 2023
They took the care to review the vandalised damage to my xar, give me an accurate quote and it all worked out as they said
18 November 2023
No problems at all
18 November 2023
I was fully informed of what was being done, consulted on everything and my car was ready on time and cleaned too!
18 November 2023
Work was inexpensive and the service wash was superb, the quality of the
18 November 2023
See above.
18 November 2023
The cleaning of the car is excellent
18 November 2023
Loan car I was given had a huge 60cm crack across the windscreen and the car was absolutely filthy on the outside from the previous customer. Was clear the car had only been given back maybe 30 mins prior to me being given the car.
18 November 2023
Polite staff, I had a waiting appointment which was carried out in a reasonable time. I elected for a complimentary wash and was most impressed with the state of the car both inside and out when it was returned to me.
18 November 2023
Let down by the pick up service where I had to call to find out what happened to my pick up, to be then told that they were delayed and won't be able to collect me. Then finding out the next day that I wasn't even added to the list of pick ups!
16 November 2023
My car was incorrectly diagnosed with a faulty tyre which should be changed on Monday 20th November when l get a new headlight? Please do not change this tyre.
16 November 2023
Very good sev
16 November 2023
Good feedback and did what I asked.
14 November 2023
Got fluid too up for free and £100 voucher
14 November 2023
Only because my on board computer was not updated with the latest service details.
14 November 2023
There was absolutely nothing wrong with the service provided by Sycamore Stamford, no complaint. However I had to pay £137 for a battery in the BMW emergency call system. This battery was also replaced in April 2023, not great customer service by BMW
14 November 2023
Had winter tyres refitted, oil service and car washed in time predicted
12 November 2023
Great team, good communication before/during/after and good overall level of customer service.
12 November 2023
Part was broken now waiting to hear when it's in to be fixed. Was offered a complimentary clean twice didn't get it.
12 November 2023
Comments as per my response to question 1.
11 November 2023
Quick fast service and well managed
11 November 2023
Car was returned to me and fault reappeared, 3 phone calls and no call back in 28 hours from Joseph, was accused of adding software to the car. Actual issue needed a full replacement which BMW funded so satisfied with final outcome after poor service
11 November 2023
See above
11 November 2023
Everything was very clear regarding the work completed and any future work that may be needed.
09 November 2023
Just great friends front of house : I assume the skilled work is done behind the scenes.
09 November 2023
Work was completed well, quick to be seen
07 November 2023
Great service
06 November 2023
Performed the service work in the timescale indicated. Gave advice on further work needed - since booked in. Friendly helpful customer service.
06 November 2023
As above
06 November 2023
They did everything they said they would and then vac'd and washed the car, which was not expected
06 November 2023
As above answer.
06 November 2023
Professional and courteous staff; all items dealt with first time.
06 November 2023
As per above
06 November 2023
Pain free
06 November 2023
Responsive staff
06 November 2023
Everyone was professional
06 November 2023
Got the job done, efficient!
05 November 2023
Good experience
05 November 2023
Everything went as planned
05 November 2023
Service first class even though I forgot the appointment
05 November 2023
Already given. Not sure if the bloke who was in the position to deal with mobility knows what he is talking about he didn't even have a BMW X1 in the showroom that I could take out for a test drive he didn't even know when 1 was likely to be there.
03 November 2023
Straight failed an mot for a 2mm ?? bulge in a runflat tyre. Once changed, clear the inner wall was not compromised.
01 November 2023
Good inspection of car highlighting issues only visible from ramp access. Agent proactive in resolving additional works authorisation with leasing company as vehicle has maintenance plan.
01 November 2023
Callum and the team at Stamford did everything asked of them with a smile. They also gave the car its beat clean yet in and out
01 November 2023
As above
01 November 2023
Passed on giving advice about damage repair work. Receptionist didn't even know where repair workshop was or that BMW insurance cover for chips wasn't carried out by Sycamore's
01 November 2023
As above
01 November 2023
Recommend Stamford over Peterborough, big difference in level of service
01 November 2023
The mechanic has damaged my car front bumper and admitted the liability and the service is working very slow on booking it in for a repair. They also don't update me and I have to chase them up continuously.
01 November 2023
Service spot on
01 November 2023
Great friendly service.
01 November 2023
Excellent service from start to finish.
31 October 2023
Superb and friendly service at Sycamore.
29 October 2023
Did what was required, just a little too long
29 October 2023
worked carried out well
29 October 2023
The whole experience & communication from the Receptionist to the service department to the collection of my vehicle was fantastic
29 October 2023
Completely satisfied
29 October 2023
Never had any problems . Always pleasant staff to deal with.
29 October 2023
Spare parts too expensive
29 October 2023
I used Sycamore at Stamford
29 October 2023
Everything great except the price
26 October 2023
My last reply covers this
25 October 2023
Similar to above, no communication which resulted in a knock on my door from the pick up car when I wasn't expecting it at all as I was working from home and had no prior call to let me know transport was on its way
25 October 2023
Callum brilliant
25 October 2023
Booked my car in on phone and when I got to BMW garage they only knew about one of three things that's needed doing.
24 October 2023
Service reception staff identified fault without further visits to dealership
24 October 2023
The level of care shown by Damien and the team at Sycamore Peterborough is exemplary
24 October 2023
As above
24 October 2023
Left me all weekend without car and noize which still there time to time.
24 October 2023
Air bags replaced carefully with no sign of the dash being disturbed. Washing and vacuuming the car was a nice touch and appreciated.
24 October 2023
Not a smooth process at all. Car still has issues.
24 October 2023
Price quoted is never the price when we pick up the vehicle
24 October 2023
See question 3
24 October 2023
They explain things well and go the extra mile. Sycamore are vastly better than Sytner BMW in Leicester
24 October 2023
Very good service from all of the service team.
23 October 2023
No issues. Just easy and hassle free
22 October 2023
As above.
22 October 2023
Did not receive a follow up call or email with regards to a voucher issued to me in January / -February with 1 free app purchase on my BMW had expired. However the voucher it self did not have a expiry date. Service rep was meant to look into -
22 October 2023
Professional and friendly staff
21 October 2023
As above
20 October 2023
Everything was example before any work was done
19 October 2023
Excellent and efficient service, faultless!!
19 October 2023
Very efficient, excellent service and kept me informed with what they were doing. Thank you.
18 October 2023
Welcomed to the service area, kept informed of service status and given details of faults/causes with rectification and costs. Fast but efficient turnaround.
18 October 2023
Service was at Stamford where extremely helpful and efficient
17 October 2023
Good service
17 October 2023
Staff were welcoming and knowledgeable, best car dealer I've ever used. Max was brilliant and very helpful
17 October 2023
Good job and nice coffee.
17 October 2023
Nothing but the best service from this branch! As long as I have a BMW these will be one of if not the only garage I use for repairs and services.
17 October 2023
Got our car back and it was nice that they wash it
15 October 2023
Great service
15 October 2023
Good overall experience. No issues and all staff were professional.
15 October 2023
Bad service picked my car up and drove of there was a engine management light on, so I drove back to bmw they took the car back to the mechanics, they said when the did service and egr check they didn't plug the maf sensor in, very unprofessional
15 October 2023
Service itself was ok. Courtesy car lead time excessively long. Travelled over to drop off. On collection got a call @4:50, when I was 5 mins away from service garage saying it wouldn't be ready and I'd need to travel over again in the morning!!
15 October 2023
I don't expect customer service to say my MOT "scraped through". Charming lol Health Check video had already informed me it has passed. Cheers, made my day
14 October 2023
3hour wait for a MOT and brake fluid change seems excessive. Booked as a while you wait appointment
14 October 2023
I took vehicle in for recall repairs. In addition I asked the service center to look into and repair the issue
14 October 2023
Took car at 8am was told it would take two hours. On return found car still where I parked it. Then was asked to pick it up 5:30. As I live 17 miles from your site, Quite a nuisance for me having two journeys.
14 October 2023
Fair price for the work carried out
13 October 2023
Booked for a waiting MOT and was done within an hour and a bit, had a walk around and had a interior and exterior wash with was top notch
12 October 2023
Helpful service and ensuring the customer is special
11 October 2023
Constantly and pointlessly asking for feedback
11 October 2023
Service department difficult to get hold of. No one let me know the car was ready Also arranged to collect me from the station to collect my car but they didn't turn up
11 October 2023
I use Stamford. Very satisfied.
11 October 2023
Outstanding sevice
11 October 2023
First class service. Very friendly staff. Driver who returned me home and collected me was first class.
09 October 2023
Stamford is the branch that I use, The service advisor Darren provided excellent customer service car was done quicker than expected and cleaned very pleased with service at BMW Stamford
09 October 2023
Very satisfied and they looking after my vehicle during the service but the video is not easy for the hearing impaired because I'm a lip reader.
09 October 2023
I found that both the customer service quality of work were to a very high standard.
07 October 2023
Work carried out without fuss or delay. Only minor point was I had booked my service to be carried out at Stamford but for some reason I ended up having to go to Peterborough.
07 October 2023
Completed in good time, whilst I was able to wait in comfortable surroundings.
07 October 2023
While you wait service was carried out quickly and efficiently.
06 October 2023
Everything about the process was good. All departments played there part.
06 October 2023
Easy and straightforward booking. Good service and easy drop off and collection.
04 October 2023
Service was provided swiftly
04 October 2023
Very efficient, polite reception. Very quick in performing service
04 October 2023
Friendly and helpful service department.
04 October 2023
BMW customer services have had a complaint lodged, so I won't go into detail.
03 October 2023
Informative and prompt.
03 October 2023
HELPFUL STAFF
03 October 2023
Efficient punctual and thorough che ks and feedback
02 October 2023
Everyone was friendly and professional. Natasha quickly arranged a quote and booked the car in. I would not have thought a main dealer would work on an older car, but the work was excellent. I will use Sycamore for all the future work.
02 October 2023
Looked after myself
02 October 2023
Great service and very friendly customer service a nice area to sit and wait if you wish, coffee and biscuits and my car cleaned for me, brilliant thank you very much
02 October 2023
Efficient delivery of service
01 October 2023
Reliable service
01 October 2023
The explanation video is brilliant. Such a good idea.
01 October 2023
Very good.
01 October 2023
We were kept in the picture and unnecessary work was not done.
30 September 2023
Easy to book
30 September 2023
Booked my car in for a free airbag recall for 8.30am which used the self service machine. I came back to the workshop after an hour and the car hasn't moved! We were given a horrible service by David the assistant manager who had a horrible tone
29 September 2023
Did the work that was required and professional service
29 September 2023
Chris at Sycamore went out of his way to make sure we were fully satisfied with the issue raised with above and beyond customer service
28 September 2023
Excellent service
28 September 2023
Took quite a lot longer than expected
28 September 2023
Call received that car was ready. Good, although I was busy I went to collect, avoiding rush traffic. Checked in then sat for 20 mins waiting whilst search for car keys, eventually found but car not washed. Cars NOT ready until ALL work is done.
27 September 2023
All good
27 September 2023
Very helpful
27 September 2023
All was very good and helpful
27 September 2023
Good service, friendly too, and organised courtesy car quickly
27 September 2023
Very helpful could not have done more
27 September 2023
Addressed the issues with the car. Probably could have got to the fix more quickly.
27 September 2023
My car was fully valeted after it's first MOT as a goodwill gesture after a previous lack of communication when it was serviced.
27 September 2023
Also easy to book a service and mot
26 September 2023
Not the best. The person assigned to me on this occasion was very evasive regarding the price of the repair I had received and authorised, culminating in me not having the work carried out. A relatively simple job made complicated.
25 September 2023
All good
25 September 2023
I was welcomed as usual and offered a drink whilst I was doing all the paperwork and the video of the underside of my car from the M.O.T. was informative as I am no longer able to get under my car due to no longer being able to access it.
25 September 2023
Everything happens as they promise. The team who you interact with are great. They give a brilliant customer experience
24 September 2023
Easy to book and good service
24 September 2023
Siobhan was very helpful.
22 September 2023
Requested to look at front bumper during service which was not done. Advised car was ready so I asked confirmation of cost & was quoted £499. When picking up car the cost was £662.36! Could not be picked up to return to garage since driver unavailabl
22 September 2023
Friendly and efficient
19 September 2023
Excellent experience
17 September 2023
Very good
16 September 2023
Great friendly service, work all completed as expected but took all day as loan car wasn't available
16 September 2023
Poor communication
13 September 2023
Said what they were going to do and did it
13 September 2023
Best service always offered. Cannot be beaten.
13 September 2023
Did as asked and provided feedback
12 September 2023
The staff were more than happy to discuss matters even as it approached 6pm. Very friendly and helpful attitude.
12 September 2023
Car was clean and everything updated and then explained to me on collection
12 September 2023
My car was serviced and cleaned and ready within the stated time
12 September 2023
Work completed in a timely manor to my satisfaction
12 September 2023
Very helpful and friendly staff
12 September 2023
Good service and good prices
12 September 2023
Did not check water ingress on drivers side mirror as requested
12 September 2023
Making my appointment wasn't straightforward and ince i had made it, yountried to cancel it and rearrange. There were no courtesy cars avilable and no one to hive me a lift home on what was a lengthy appointment.
12 September 2023
Overall very good service
12 September 2023
Very good service
12 September 2023
Everything worked as expected and I was kept well informed of progress
12 September 2023
Friendly staff make you welcome
12 September 2023
I came on for a recall and the part could not be fitted and some investigation to the vehicle said it may be something else and not the recall item that was the problem. May need to bring back again when the part is in stock.
12 September 2023
Stamford is a very convenient location and quick and easy to get to. Kept fully informed of the process and the nature and cost of any problems with the car needing further attention
11 September 2023
Excellent service and communications
11 September 2023
Very nice girls boys
11 September 2023
Car was booked in for a brake fluid service which was carried out whilst I waited. The car was cleaned and ready to go on time.
10 September 2023
Very professional and welcoming company
08 September 2023
It wasn't Sycamore Peterborough. It was Stamford.
07 September 2023
Khizer Sabeel did all he could to help me.
07 September 2023
Clear explanation of work to be done and completion report
07 September 2023
Easy checkin loan car was easy to book staff friendly would of appreciated a phone call midday with an update mind you .
07 September 2023
I would absolutely recommend Sycamore Peterborough but not Sytner Leicester or Nottingham
07 September 2023
Good, ,competent, friendly and helpful.
07 September 2023
Service all good
07 September 2023
Car not completed and very poor communication. I had to ring several times for progress. When i collected 1 of the reasons it was in was not dealt with and had to be done whilst i was there. Car not cleaned
07 September 2023
Quick and efficient
07 September 2023
All way pleasant and keep you up to date
07 September 2023
Service dept helpful from beginning to end
07 September 2023
Unusually disappointing customer service and defensive staff. I'd booked a mot on line and received a confirmation email. I arrived shortly before the booked time and was told I should have arrived much earlier. Usually they are very good though.
07 September 2023
Service team & particularly Nathan, did an excellent job, and pushed to get me discounts on the unexpected costa, but, I would caveat the costs against the opportunity of moving me to a new car
07 September 2023
There are always more employees in the service area than customers but every time I visit, I have to wait 15-20mins just to hand the keys over which takes seconds. From a customers perspective, this poor.
22 November 2023
Khizer Sabeel in sales kept me fully informed throughout and is a thoroughly top bloke. He collected us twice from the train station and kept me updated throughout the process. I'm confident he got me a good deal.