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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
294 ratings and 194 comments received in the last 90 days.
07 February 2026
Friendly, welcoming and extremely helpful sales team, who were knowledgeable and answered all my questions /queries. A smart open area with beautiful cars. From the no rush test drive, to taking delivery was a very enjoyable experience.
03 February 2026
Polite & most knowledgeable in understanding our requirements. Excellent communication both during & post sale including follow up enquiry post vehicle delivery.
30 January 2026
Great service by Brad Forrest the sales manager following a poor experience previously.
29 January 2026
We had a great experience with Martins.Grinvalds, he was very knowledgeable helpful and friendly. Was great in showing me and explaining everything to do with my car at hand over ( my 1st bmw) also kept me informed throught out the wait. Great bloke
28 January 2026
Purchase was fine. Delivery was also as expected althought the pick up felt rushed as it was New Years Eve. An aftersales service doesn't exist and I've contacted the showroom numerous times with a couple of queries but haven't had a response.
26 January 2026
I was really well looked after by the BMW member of staff. He was friendly, helpful & thorough in helping me choose a car. On handover he was diligent in explaining the car & its technology. Overall an excellent experience.
25 January 2026
Martins Grinvalds at Sycamore was extremely knowledgeable in helping to build the most amazing car.
25 January 2026
I agreed to swap My X1 car from BMW on the basis that I would get the same spec care and my PCP would stay at the same rate. However my new X1 when delivered has not been fitted with the same spec, also BMW have moved to stealth add on subscription
24 January 2026
Mike really knows what we want and very helpful. This is our 4th X5 from him
24 January 2026
From the start of the process I was listened to and helped/supported in making my choice of car/model. The communication was well balanced and consistent.
16 January 2026
We dealt with Alex Haslam at Sycamore Garage Peterborough. He was patient, attentive and amusing throughout our dealings. Time was no object and he explained everything fully. We would certainly ask to deal with him personally next time.
10 January 2026
Martin was exceptionally helpful in providing information and seeing what the dealer could do when purchasing the car we eventually bought.
28 December 2025
I love my new x3 car is the best BMW all ways the best Eddie help to much thank you I will tell everyone pay BMW
21 December 2025
100%
15 December 2025
As always everyone I dealt with was professional at all times.
06 December 2025
Very efficient service
05 December 2025
I have no issues and the service was great.
05 December 2025
Tom and Brad- customer service 100%
02 December 2025
When it seemed as though we weren't going to secure our preferred option in terms of colour and specification, the team went above and beyond, ultimately surprising us with not only our dream car, but also an incredible bargain.
26 November 2025
It's clean and welcoming. The unravel was good for the wife as she has never done this before.
23 November 2025
Nothing was too much trouble, a really thorough service
20 November 2025
Friendly & informative
14 November 2025
Delivery ahead of time. Went without a hitch
08 February 2026
staff were friendly and explained everything. The service was completed on time but unfortunatley had to wait 45min for the wash.
08 February 2026
Great service
08 February 2026
Usual high standard
07 February 2026
Friendly and professional.
07 February 2026
Quick and efficient. Informative about work required
07 February 2026
Issue not resolved and tried to charge me
06 February 2026
good service department
05 February 2026
Good service, as expected. What more can you ask for!
04 February 2026
Kept informed and contacted prior .. staff were very helpful especially Jill and Damien
04 February 2026
Excellent service as always!
04 February 2026
Because I was completely satisfied!
04 February 2026
Car came in for a recall, was told I would receive a free complimentary car wash. Car would be ready roughly 1.5hrs. I arrived to collect the car after 4.5hrs and two calls later from myself to see if my car was ready and my car had not been washed
03 February 2026
The young fellow wasn't very friendly in the morning
03 February 2026
It was a very simple process from beginning to end. Great communication and thorough documentation at the end of it.
03 February 2026
Although our job was warranted and despite initial mix up and confusion of the cells were covered we received excellent service from Nathan
03 February 2026
I had some issues with an approved used vehicle and though the sales team needed chasing, the service team were extremely responsive with crystal clear timelines. Big shout out to Damien Maltby - give that man an award!
03 February 2026
Service was good. Loan car was provided and I was swiftly on my way after dropping off the car. Team checked in once the work was done to make me aware it was ready for collection
01 February 2026
Excellent service
31 January 2026
The complimentary car valet was not the best and when my wife collected the car very badly done inside and out she was offered a full free valet which if that is the standard service you provide I would rather drive to another BMW service centre
31 January 2026
The courtesy car was not booked as promised which meant I had to wait for the service and MOT to be completed. Not a major problem but three hours out of my day. Overall service was just brake fluid and MOT £309 is expensive.
30 January 2026
All done efficiently and to time
29 January 2026
I wasn't aware that my appointment was all day when made the call I asked for a waiting appointment
28 January 2026
Generally positive, my main concern is tyres that are well within the legal limit identified as 'red' needing immediate replacement - amber perhaps with advice but to mark them red is disgraceful; never experienced this before. MOT advisory clear.
28 January 2026
Team went over and above to get my BMW ready on a very tight deadline
28 January 2026
Upfront about cost and no hidden extras. Professional service, good workmanship, efficient and kept me fully informed. Even gave the car a wash and valet. Payment options offered
28 January 2026
Great staff and competitive prices
28 January 2026
Kept up to date. Friendly
28 January 2026
Very smooth process professional process.
27 January 2026
Great customer service, faultless
27 January 2026
The technician should of taken the bumper and under engine tray so it can be fitted properly like last time when I visited BMW but instead he recommended new bumper & under engine tray again & he didn't spot a loose rubber cover by the intercooler ??
26 January 2026
Looked after well by receptionist during my 2 hour waiting appointment.
26 January 2026
Fast efficient service professionally done.
26 January 2026
Work completed on time as arranged. Courtesy car available as planned. Helpful service.
26 January 2026
Great service all around
25 January 2026
Professionally handled , comfortable waiting area , kept informed.
25 January 2026
Good customer service and efficient
24 January 2026
Incomplete service & poor front desk with no knowledge of service. Reg No: AF23ZGG WIP No: 25488 Job No. 307343
23 January 2026
Anything good
23 January 2026
Really helpful staff
23 January 2026
Very satisfied
23 January 2026
Excellent experience from first welcome me at reception to departure.
23 January 2026
Always efficient and professional
22 January 2026
All work was carried out quickly and efficiently, car was ready early, it was washed and vacuumed and I was kept informed when it was necessary.
22 January 2026
Natasha is great at keeping you update on processes
22 January 2026
I was very impressed by the service I received from the minute I walked in to the moment I left with my car. The gentleman that greeted me was very polite and helpful. Beth Schein phoned to keep me updated during the morning and again ready.
19 January 2026
Nothing was too much trouble, extremely helpful. Offered to undertake the work i.e battery fit and recoding plus an MOT more or less immediately.
19 January 2026
Excellent service. Friendly and professional team. Provided with a high quality courtesy car. Good experience
19 January 2026
Service at Sycamore has been fantastic as always. My brake service was done promptly and I was updated accordingly.
19 January 2026
Very good service
19 January 2026
Damien Maltby was particularly helpful and provided great customer service.
19 January 2026
The service was great
18 January 2026
Brilliant staff . Duncan Hardie is excellent. As are reception. Parking is v difficult first thing in morning. Had to park on roadside .
18 January 2026
This was an emergency replacement of 2 rear tyres and the centre fitted me in at 20 minutes notice and returned car later same day including a courtesy car to keep me mobile. Outstanding response.
17 January 2026
Unfortunately an error has returned after clearing and buying a new tcb battery
17 January 2026
Everything was fine while service. Was charged extra for screenwriter refill even didn't approve. When was giving back courtesy car asked if u refill which I wasn't told to refill it. And ask for valuation which I didn't received.
16 January 2026
Great service and after service too
15 January 2026
Good service. Fitted me in early when they had a cancellation.
15 January 2026
The forecourt parking was really a bit too cramped for ease of access.
14 January 2026
Darren at Stamford always provides very clear, helpful and professional customer service.
14 January 2026
Always friendly and helpful
14 January 2026
The work was carried out and the car was ready earlier than I was told even though I had added in having the MOT done but it was only booked in for the major service
14 January 2026
Friendly, efficient, comfortable environment for me to work in while waiting. Nothing seems to be too much to ask there!
14 January 2026
Garage was convenient, the service was good but car wash after was not finished well. Loan car worked well.
14 January 2026
A very good fast, efficient and courteous service was provided
13 January 2026
Efficient, helpful and friendly plus good value
13 January 2026
Quick and effcient. Natasha was great.
13 January 2026
Courtesy and friendliness from all the staff encountered. A full explainantion of what had been wrong with my car.
12 January 2026
Reliable service, plenty of reminders, not a 5 just due to cost
12 January 2026
The work carried out was very efficient and the staff were friendly and very helpful.
12 January 2026
Completed online check in and key drop off, so little interaction with staff.
11 January 2026
Very efficient service.
11 January 2026
The details of what needed going to turbo waste gate were available remotely and yet, despite having explained the problem confirmed by BMW Yeovil, neither time nor parts were scheduled in originally. We therefore had to bring the car back.
11 January 2026
I appreciated receiving a video showing me the condition of the components underneath my car which needed replacement. Also, after approving the work needed, prompt adjustment was made for me of the cost of the work.
11 January 2026
All proceeded per plan
11 January 2026
Not happy with service,booked waiting appointment told 15 mins if no work needed.took over 45 mins and told car needed over £1000 worth of work + 2 tyres. Service advisor not knowledgable and made me panic. Took car away,got inspected,nothing needed.
10 January 2026
Dwayne gave us a great service as always,
10 January 2026
Found cause of vibration and fixed it
08 January 2026
Vehicle was serviced at Stamford BMW. Very efficient. Kept me informed and completed the service on time.
07 January 2026
Served quickly given a loan car and kept informed.
07 January 2026
In response to an unavoidable last minute change of our plans, Darren was very helpfull and was willing and able to resolve our difficulties in order to complete the scheduled work. Great service. Thank you.
07 January 2026
Basically covered what was expected. Only negative, at the time of booking offered a complimentary clean and vacuum but staff member was not in, therefore unable to fulfill.
04 January 2026
Quick & efficient. Also do an amazing car clean.
03 January 2026
Best BMW dealer east anglia.
02 January 2026
It took longer than expected as another part was supposed to be put it, but it has given my car issues which wasn't there before, the car is shaking whilst in idle, that wasn't happening before the work was carried out.
02 January 2026
I was able to book a date at my convenience and was happily notified very promptly when the car was ready as I had urgent need of it for an important journey.
31 December 2025
Original booking through the app was cancelled by branch. Rebooked but couldn't provide loan car. Third date booked and no issues.
31 December 2025
Very efficient
30 December 2025
Work was done in a timely fashion.
30 December 2025
Good staff and they took me through the delta between the app view of the service requirements and the readout from the key. They were also very helpful when it came to looking at the next service view and giving me an indication of what it includes.
30 December 2025
good service, like the first time
30 December 2025
All done on time
30 December 2025
All staff i net greeted me polutely
29 December 2025
I get kept in the loop throughout and get sent a video of the inspection.
29 December 2025
I had to beg for a loan car
26 December 2025
Efficient service and issues resolved
25 December 2025
Good people great team and good service
25 December 2025
All OK pleasant experience
24 December 2025
There were some really nice touches but I did ask if the high beam assist could be looked at and the fact that the o/s front tyre needed air after about a month of use. Neither were carried out and despite promises of a call back the next day.
24 December 2025
Service completed.as requested.
22 December 2025
Was not made aware that quotation pricing had changed the way it is displayed so appeared i was being charged inflated prices, i wasnt but took a different person to explain it had changed and that fully explained the miscommunication, so all good
21 December 2025
Polished and competent, but expensive.
21 December 2025
Service very good, rather surprised at the cost to replace two rear sensors
21 December 2025
James Singh is a credit to BMW Sycamore Peterborough!
20 December 2025
Straight simple and easy
19 December 2025
Can't give you five stars this time I am afraid. On this occasion you didn't quite meet your own high standards. When I got my car back the attention to detail had not been quite as good as in the past.
17 December 2025
Very satisfied with Sycamore Stamford
16 December 2025
The only disappointment was that I'd been offered a clean and wash which wasn't carried out.
16 December 2025
Service went well but I asked for specific check and it didn't happen.What went horribly wrong was picking up the car.I was running late so I called the office that I might be up to 5 mins late.I came 2 mins late and they closed before my nose.
16 December 2025
This time I accepted it would be for the whole day
16 December 2025
Gave a reasonable service but expensive just for a diagnostic check. I was advised on the sensor defect and the astronomical price for a new one and fitting. Did not get any feedback from the service centre jus5 take it or go elsewhere
16 December 2025
The problems were sorted satisfactorily
13 December 2025
Seamless process
13 December 2025
Natasha Anderson was outstanding and couldn't do enough for me. A perfect representation of a company. On closer inspection of what was replaced and the prices charged. I will not being doing that process again. Especially the tyre inflation device
13 December 2025
Great loan car. My vehicle was also cleaned.
12 December 2025
Because when my car needed other parts that I wasn't expecting. Thay sent me video showing me the reason why I would be better off doing them now to protect me from brack downs in the future .
12 December 2025
Tried to charge for warranty work: claimed diagnostics not covered if no fault found. Car was reporting the fault, what else are we meant to do!! Then had temerity to pull up voice recording to try to prove charge was valid. Disgraceful.
11 December 2025
Like it
11 December 2025
Ignored after service done
10 December 2025
My vehicle was called for a recall and it was completed well and on time.
10 December 2025
Good service
10 December 2025
Completly satisfied helping me me timescale required
09 December 2025
Everything went according to plan by a great team
08 December 2025
As I said I went to Stamford branch and always do. Darren is an asset to Sycamore BMW. keep up the excellent work!
08 December 2025
customer service is very good
08 December 2025
Nice friendly staff
07 December 2025
The service experience was very professional I was kept well informed every step of the way.
07 December 2025
As above.
07 December 2025
It was my first time visiting and using sycamore Peterborough and wow. A great service recieved. Staff were lovely and polite.
06 December 2025
Recent e Persians was flawless
06 December 2025
As above
04 December 2025
Good service
04 December 2025
I was asked twice (booking and checking in) whether I was happy for the car to be washed, and I said YES. But the car wasn't washed when I picked it up
03 December 2025
On the few occasions I have visited your Stamford site everything goes smooth I generally have a courtesy car which is always perfect if Darren says my car will be ready at such a time it's always ready.
03 December 2025
Fitted by pleasant technician.
03 December 2025
Fantastic service
03 December 2025
Because I was. Staff friendly/efficient. Booking in was easy too.
02 December 2025
The service was great but the car wasn't cleaned as promised and I was told I would get a valet voucher as a gesture of goodwill, by email which I never received
02 December 2025
Happy with the service but not the after care
01 December 2025
As above, and the mechanics video was very thorough too
01 December 2025
No fuss no hassle just quality service
01 December 2025
Excellent customer service and care from the entire team from beginning to end. It's always an uplifting experience taking our cars into them, you leave feeling good
01 December 2025
The service provide very satisfied customers
29 November 2025
They had the car for a week last time, damaged the door, did 150 miles faffing around, only to say there was nothing wrong with the car, when there clearly was. It really doesn't get any worse than this.
29 November 2025
Sycamore Stamford and Darren in particular. I always go directly to Stamford where possible
28 November 2025
Winter service was completed satisfactorily, quotes for follow up tyre replacement and major service were far cheaper at other local providers
28 November 2025
Looked after by careing staff
27 November 2025
No hassle no fuss very good staff
26 November 2025
Service is always amazing
25 November 2025
Excellent service. They let you know straight away if anything else needs doing and do their upmost to fix it on the same day
25 November 2025
Communicated well and went further so I could choose if I used BMW to get new tyres fitted
25 November 2025
Service was great
25 November 2025
I asked for a quote on a few things and still have not received any quote.
25 November 2025
Darren Storey at Stamford was very efficient and helpful
24 November 2025
Easy orocess
24 November 2025
Car completed in time frame agreed and with extra job completed
24 November 2025
All good, completed in a timely manner and as quoted.
24 November 2025
Everything was done as explained
24 November 2025
always friendly and keeps me updated
23 November 2025
Very good service.
23 November 2025
I was not fully satisfied. The luggage cover was incorrectly fitted, the windows were left with water marks after the wash, and I was asked to pay again despite already paying through Bumper. These issues affected my experience.
23 November 2025
Quick and easy
23 November 2025
Because the part was replaced
23 November 2025
BART
23 November 2025
NB it was Sycamore's Stamford
22 November 2025
Fixed my car in a timely manner.kept.me informed
21 November 2025
It was excellent, even had video showing things underneath my car whilst being serviced plus I had a loan car from sales.Top marks.
21 November 2025
I liked the video that enineer who worked on the car sent me during the se
19 November 2025
No concerns whatsoever
15 November 2025
My car is always taken care of
14 November 2025
Good service happy with the way
FIND Sycamore BMW
Address
- Papyrus Road, Werrington, Peterborough, Cambridgeshire, PE4 5HW
Opening Hours
- Mon–Fri:09:00 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 01733 707070
Peterborough as well as surrounding areas including Corby, Grantham, Spalding and Huntingdon
Address
- Papyrus Road, Werrington, Peterborough, Cambridgeshire, PE4 5HW
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 13:00
- Sun:CLOSED
Phone
- 01733 707070
Peterborough as well as surrounding areas including Corby, Grantham, Spalding and Huntingdon
Address
- Papyrus Road, Werrington, Peterborough, Cambridgeshire, PE4 5HW
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 13:00
- Sun:CLOSED
Phone
- 01733 707070
Peterborough as well as surrounding areas including Corby, Grantham, Spalding and Huntingdon
Address
- 59 Helpston Road, Glinton, Peterborough, PE6 7JT
Opening Hours
- Mon–Fri:08:30 - 17:30
- Sat:CLOSED
- Sun:CLOSED
Phone
- 01733 253333
Peterborough as well as surrounding areas including Corby, Grantham, Spalding and Huntingdon
Address
- Papyrus Road, Werrington, Peterborough, Cambridgeshire, PE4 5HW
Opening Hours
- Mon–Fri:09:00 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 01733 707070
Peterborough as well as surrounding areas including Corby, Grantham, Spalding and Huntingdon
08 February 2026
We had a few issues prior to collecting our new car and with the help of Tom Hopkins they got sorted. He was very helpful and friendly but also professional. Also very attentive and explained various aspects so would like to thank him again.