About Your Local BMW Retailer | Sycamore Peterborough

01733 707070

OUR CUSTOMER REVIEWS

SERVICE

4.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

229 ratings and 75 comments received in the last 90 days.

12 June 2022

Our experience from start to finish was wonderful. Fantastic initial service from Brad. The was followed by equally excellent service from his colleague. Honestly we cannot speak highly enough of the people we dealt with during our purchase

06 June 2022

Attentive and knowledgeable staff

24 May 2022

Abbie's customer service throughout was impeccable, keeping me up-to-date regarding the order of my 2 series, the delays too. Regular phone calls and texts too

22 May 2022

Friendly, accommodating and efficient dealings.

07 May 2022

Ed was very professional throughout the process and knowledgeable, very helpful, friendly and took time to explain things.

13 April 2022

Straight forward friendly sales team.

08 April 2022

Straight forward

31 March 2022

They made the whole purchase process very easy and comfortable from the moment you walked into the showroom with a welcome from the reception staff to the sales advisers.

12 June 2022

Good service

11 June 2022

Very pleased with the communication process and the regular updates

10 June 2022

Great local service, friendly and professional.

09 June 2022

Greatcm staff kept me informed from start to finish

09 June 2022

Charlotte, the Service Advisor was very knowledgeable about my car and specification and I consider she when above and beyond my expectations

06 June 2022

All work carried out as agreed and excellent service in terms of updates

03 June 2022

First, I dealt with Sycamore Stamford. From identifying to resolving the problem the staff were very efficient and helpful

02 June 2022

Good customer experience

02 June 2022

Far exceeded my expectations

01 June 2022

The service I received was faultless.

See all reviews

31 May 2022

I was looked after by Darren and his team who sorted my vehicles service requirements out for me. I was provided a courtesy vehicle which was spot on. Breakdown of the service etc for my vehicle was explained and staff were all professional.

30 May 2022

Staff kept me updated at all times

30 May 2022

They did get the car washed which was a good positive

29 May 2022

Straight forward process

28 May 2022

Great staff

28 May 2022

happy with what was done

27 May 2022

Richard Bunting & colleagues were all very helpful, knowledgeable & efficient.

27 May 2022

Great service however my car was with them for 4/5 days while they sourced and fitted a part.

26 May 2022

The person who dealt with me, was polite, organised the time and cost and then kept me informed

26 May 2022

From the moment you arrive to the time that you leave the experience is unsurpassed, especially Damien Maltby who was so helpful and you could clearly see he was very passionate about customer service and the brand.

24 May 2022

Polite and professional great job by all

20 May 2022

Great service as always

17 May 2022

Prompt update of recall issue.

16 May 2022

Looked after us very quick service good value from main dealer work guaranteed

16 May 2022

I was informed of everything that was going on and offered a choice. I was kept up to date and was informed when my car was ready for collection. Communication was good

16 May 2022

Fault quickly found and fixed and MOT protection plan applied with no quibbles to cover cost. Car returned very well valeted

13 May 2022

They did what I asked, fast, efficient, professional. Very organised.

11 May 2022

Car was cleaned and well looked after

08 May 2022

Everything good , pricey but satisfied

07 May 2022

No issues, simple

06 May 2022

Jobs done with no fuss with the staff ensuring we were happy

02 May 2022

Well organised, kept up to date and very helpful staff

02 May 2022

Easy, fast, reasonable and professional

01 May 2022

No complaints

01 May 2022

Pleasant and quick actions

30 April 2022

Advisor I dealt with provided excellent customer service.

29 April 2022

A matching repair, in time on time.

28 April 2022

There was not any problems

24 April 2022

Great dealership and service Dept

23 April 2022

Excellent service throughout.

21 April 2022

As above- device at Stamford impeccable.

20 April 2022

Really quick

19 April 2022

very satisfied

17 April 2022

Prompt service from knowledgeable people

16 April 2022

Well it was actually at Stamford but very friendly and efficient

15 April 2022

I receive a good service and polite staff at Sycamore BMW

14 April 2022

Very pleased with the service from Darren, Matt and Nathan.

13 April 2022

Pleasant and knowledgeable personnel who talk to you in customer-friendly language rather than workshop-speak. Accommodating regarding my waiting for the minor service to be completed and got the car cleaned too! Darren Storey is an asset to Sycamore

12 April 2022

Service was prompt, and completely customer focused. Very happy with the work done.

11 April 2022

BMW service was carried out at Stamford. This is convenient for me as Sytner Leicester or Sycamore Peterborough are an inconvenient distance to travel. The work was carried out in a timely manner and staff were helpful.

11 April 2022

You keep me informed and are happy to answer any questions.

10 April 2022

Polite and Helpful Service Staff

09 April 2022

Easy to book, drop off and collect. Friendly staff, made me feel welcome.

08 April 2022

As always the service and support I receive from Sycamore is of the highest standard with all the staff there.

07 April 2022

Efficient booking-in arrangements. Quality of work is good. Videos to support the vehicle safety check is much appreciated- particularly the underside views of the car.

06 April 2022

Car was booked in efficiently I was kept informed of progress during the time it was in the garage and the car was ready and waiting duly cleaned and valeted when I went to collect

04 April 2022

It was done at a time suitable to us and ready for collection at the stated time

04 April 2022

completed as expected.

03 April 2022

Friendly, high quality and efficient service.

03 April 2022

The staff are brilliant, very helpful and friendly. They we're able to get someone to diagnose the starting issue with my car before I left, and gave me an estimate of the cost. They were able to order the part and complete the work the same day.

03 April 2022

Great service. Great people.

02 April 2022

Everyone prompt, polite and the work was good. Lady on reception very good. Darren on the service desk amazing, he took the time to show me around loan car, he has a great knowledge and enthusiasm for cars and his job!

02 April 2022

Always professional..no problems or dramas

01 April 2022

Everything was done to a high level of service.Was informed of anything which came up straight away with the car and was sorted at a very professional manner.

01 April 2022

positive customer experience

31 March 2022

Did everything they should have done and gave it a good wash and leather

31 March 2022

Good all around.

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