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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
443 ratings and 205 comments received in the last 90 days.
21 August 2024
Efficient
07 August 2024
Completely satisfied, Max did more than I could ask for.
05 August 2024
kept me informed
04 August 2024
Eddie was very helpful from our initial visit in Oct last year and the big reveal process during delivery was fun. Ruben helped us set up everything tech wise in the car. This process was simple & efficient.
03 August 2024
I was very happy. Martin went above and beyond and kept me informed at all times of delivery times and details of the car.
01 August 2024
There was a delay with my new car but whenever I needed a car the team made one available to me without any hassle.
30 July 2024
Staff are welcoming and friendly. Got through all the necessary paperwork swiftly and explained all details along the way. Max was extremely helpful in the initial setting up of the car with MyBMW and other apps.
29 July 2024
Max Johnson was friendly, knowledgeable and easy to deal with. Communicated well and delivered everything he promised.
25 July 2024
I would never go anywhere else to get my car. I have been with sycamore for many years now and even though there are BMW dealers much nearer to where I live I would never change as it is like being part of a family. Neil, Tom and rose are the best
19 July 2024
The customer service from Eddie
18 July 2024
Staff were very helpful and welcoming
09 July 2024
Please read above.
08 July 2024
Took time showing and explaining the car, went above and beyond.
05 July 2024
The showroom is clean and welcoming with a very friendly atmosphere!!!
04 July 2024
David Luff- except customer service, kept me informed of delivery etc, in person, over the phone - he was extremely polite and professional. A credit to your company . :-)
03 July 2024
Eddie makes it seamless
03 July 2024
From looking at vehicles to collecting the vehicle, David looked after us throughout.
02 July 2024
Quick delivery, quick to react upon an issue
30 June 2024
Good deal and quick availability
26 June 2024
Could after for a better service from David Luff
25 June 2024
Max did an absolutely fantastic job every step of the way! He couldn't have made it anymore special than he did for us.
18 June 2024
Excellent ??
15 June 2024
Tom Sheridan was very friendly. He helped me throughout the process of upgrading my car and always available for any queries.
15 June 2024
Everybody was very helpful
14 June 2024
The service was amazing, they did everything they could to help Me.
08 June 2024
Again very efficient and helpful.
01 September 2024
Upgrade carried out as instructed
30 August 2024
Routine service done efficiently and additional work to solve a problem dealt with swiftly.
30 August 2024
Pleasant, efficient service and nearer to home than Peterborough
29 August 2024
I have always recieved professional and courteous service and been madevto feel welcome both in the srrvice centre and the showroom
29 August 2024
Friendly staff, ease of making an appointment and all work completed in good time
29 August 2024
Friendly staff, and when enquired after some other work I believed needed doing I could not persuade the lady to take my money because the fault wasn't in the healthcheck - very impressed. Elsewhere they'd have just done the unnecessary work and run.
29 August 2024
All good, if rather expensive.
29 August 2024
Easy to book and offering a local fast lane service option
28 August 2024
Delivered as promised
28 August 2024
The service receptionist was extremely helpful and knowledgeable very good at her job
28 August 2024
Everything went like clockwork
28 August 2024
Completely satisfied as usual
28 August 2024
Nothing to add.
28 August 2024
Very good service from all the team
28 August 2024
Looked after, kept informed and everyone was very friendly and courteous
28 August 2024
Stamford branch were great.
28 August 2024
No issues, all went well.
28 August 2024
Work carried satisfactory
28 August 2024
All personnel dealt with, were most helpful,thank you
28 August 2024
Done quikly
28 August 2024
Everything done and quickly with no problems
28 August 2024
Great service on this occasion. Service can be poor at times
28 August 2024
When I arrived (late!), Beth calmed me down and made sure that everything was explained fully, gave me an indication of cost and still offered the complimentary car wash service.
28 August 2024
The service was completed as promised and the courtesy car was much appreciated.
28 August 2024
Staff were professional and knowledgeable, everything was carried out as I expected
23 August 2024
Friendly and efficient
22 August 2024
As above
20 August 2024
My car was done on time got health check done is well to make sure everything is like should be so happy customer I'm ??
20 August 2024
Reassuring professional and helpful
20 August 2024
Really good customer service, and the prices are in line with what you would expect to pay
20 August 2024
Please see above answer. Well done everyone. Thank you. My experience was much different from the previous year
20 August 2024
Every colleague there is helpful, attentive and engaging. I was kept updated and made to feel incorporated into the process and not like a customer buying a tin of beans from a busy corner shop! It is far from a production line at Sycamore!
20 August 2024
Friendly staff and very efficient service.
19 August 2024
Work carried out on time
19 August 2024
Excellent communication
18 August 2024
Sensible time slots, loan car available along with a great team. Used Sycamores even before i lived in the area, happy to travel to them rather than a closer bmw dealer.
17 August 2024
Very satisfied
17 August 2024
Good communication and felt very well looked after Beth kept me informed by text as things went along and when the car was ready for collection
16 August 2024
Please see my comments below
15 August 2024
Good experience
14 August 2024
Job well done from staff. Staff are friendly and I was offered refreshments while waiting.
14 August 2024
Timely, punctual, helpful (lift to railway station and pick-up) and reasonable value.
13 August 2024
Natasha was very friendly, courteous and accommodating
13 August 2024
Sycamore BMW in Peterborough have been consistently good to me in the last two years across two cars. They are courteous and helpful. The same cannot be said for all franchises and dealers of course. They have an attention to detail that is great.
13 August 2024
The care from the team and also the health check video. Being kept up to date on text and phone calls was brilliant too.
12 August 2024
Good communication and car fixed quickly
12 August 2024
Thorough and informative
12 August 2024
Friendly updates throughout, kept informed on progress
12 August 2024
Fab!
12 August 2024
Very comprehensive video of my car's condition with commentary
12 August 2024
The whole process went smoothly without issues.
11 August 2024
Always good service at Sycamore BMW, having been going there since 2011 with.
10 August 2024
Very easy - booking, dropping off and invoicing
10 August 2024
Beth was brilliant, very helpful, polite and kind. Found her easy to communicate with as she was very friendly. Lovely of BMW to give a goody bag, lovely touch thanks.
08 August 2024
Work carried out as requested and we were kept fully informed of progress.
08 August 2024
Done on time and keep informed progress
08 August 2024
Very happy with service
07 August 2024
My service didn't break the bank thankfully. Received an advisory recording of my tyres. Plus a complementary car wash.
07 August 2024
Dealership were very accommodating to a change in my schedule and Natasha arranged that my vehicle could be completed and ready for collection earlier than originally booked. Very much appreciated.
07 August 2024
Good service however I had to wait 30 minutes for someone to sort out paperwork/give me keys even. My car was parked outside for 30mins before anyone did anything and that was only because I asked someone and prompted them that it was sat there.
07 August 2024
It got done. No fuss.
07 August 2024
First rate service from start to completion
06 August 2024
Very straightforward and easy process
06 August 2024
The staff at Peterborough sycamore were extremely helpful friendly and professional.
06 August 2024
Polite and helpful staff
06 August 2024
Easy process from start to finish. Made to feel welcome no matter what age of car you have. I had a bad experience with another dealership, not bmw.
05 August 2024
Good service
05 August 2024
My MoT was carried out at your Stamford branch. As usual, the staff were helpful, friendly and efficient.
04 August 2024
First class service
03 August 2024
overall a good experience but did ask to to stick number plate back on which fell off the day before mot and as surprised to see a number plate stuck on from sycamore bmw
01 August 2024
Excellent from the lady who took my booking to delivery after service
01 August 2024
Efficient and ready at agreed time
01 August 2024
Professional staff, reliable service.
31 July 2024
Excellent service
31 July 2024
Stamford is a well run organisation
31 July 2024
Car booked in, work carried out, informed when done. Job done.
30 July 2024
Always good service the only thing which is a bit of a let down is the car washing my car is normally clean when I visit, but the couple of times it has been washed I just feel it is below standard.
30 July 2024
No problem with the service.
30 July 2024
Very professional operation
29 July 2024
Work carried out was faultless
28 July 2024
Not much experience of service yet.
28 July 2024
My experience at Sycamore Peterborough was efficient seamless and professional.
27 July 2024
Car was processed quickly and supplied back clean. Would have been nice to show me where my vehicle was when handing the keys back. Unfortunately the original issue was not resolved and has happened again
27 July 2024
Excellent service & great personal communication.
27 July 2024
All went to plan
26 July 2024
Good communication, reliable and friendly service
23 July 2024
Car was taken in for inspection following roadside assistance. Car was seen, repaired and back to me within 1 day. I did not expect the service to be so quick. Very happy. Also explained the problem in good detail for me.
23 July 2024
As above
23 July 2024
Service done on time, full report was received, and special thanks to customer service Joseph for going above and beyond
23 July 2024
The service/mot was completed quicker than I expected. The video info was clear and concise.
22 July 2024
The car was spotless and although it a an approved used it felt like I was buying a brand new car.
22 July 2024
Very good staff car lovely
22 July 2024
Excellent receptionist, Jake! Video is good but too rapid and speach too fast to completely comprehend.
21 July 2024
Nice atmosphere, not pushy.
21 July 2024
I was very happy with the service received.
21 July 2024
Very helpful and friendly staff that go the extra mile to make sure everything is fine
21 July 2024
At busy times there can be a delay booking in/out
20 July 2024
Friendly staff professional service
20 July 2024
Had MOT, failed on tyres. Car was washed & vacced, excellent job. I had new tyres fitted & I returned, car was slotted in straight away by Darren & all good. Sycamore Stamford is very convenient for me as it allows me to look round town.
20 July 2024
We had a dash cam fitted and I was supplied with a QR code for the instructions which trying to read and follow on a phone was difficult, this led me to call for assistance
18 July 2024
Excellent communication
18 July 2024
Always professional and friendly. Fair prices and prompt service
18 July 2024
It was Stamford, not Peterborough
17 July 2024
Great service
16 July 2024
No complaints.
16 July 2024
See above, but Stamford has become a much nicer option! Appreciate that this job couldn't be done there, it's a pity.
16 July 2024
Good service from the staff
16 July 2024
Everything completed on time and without issue
15 July 2024
Video provided to show inspection
14 July 2024
I am completely satisfied with the work carried out, namely replacement of front brake pads and discs
14 July 2024
Can't fault them. Can only praise them highly.
13 July 2024
Excellent all round, can't fault
13 July 2024
Very courteous and professional
12 July 2024
Great service as always from Sycamore BMW.
11 July 2024
Service completed on time. Excellent hire car
11 July 2024
Very happy with service and staff was treated very good .
11 July 2024
Explained the process and outcomes
11 July 2024
Excellent service
10 July 2024
Just little niggles, but frustrating as a customer: 1: Why doesn't the technician put switches back to the position they were in I.E: auto headlights; auto hand brake?
09 July 2024
Excellent service. Professional and expedient
09 July 2024
Very thorough video
09 July 2024
I had requested the i4 as a loan car, and to my surprise and delight, I had this car for the day. Excellent service from BMW Sycamore
09 July 2024
Did what was required with no fuss.
08 July 2024
Pleasant people to deal with
08 July 2024
Very efficient service and polite and courteous staff throughout process
08 July 2024
Excellent communication. Updates, courtesy calls, polite and friendly staff.
08 July 2024
Routine service completed quickly and on time. Refreshments available in waiting area. Pleasant staff.
07 July 2024
They really helped and sorted out a courtesy car and managed to fit my car in, when BMW assist was meant to book my car issue in and they forgot to do so! I walked into the service department and everything was sorted promptly.
05 July 2024
Our service was with BMW STAMFORD , they were excellent.
05 July 2024
All the staff were very friendly and helpful and my service appointment was handled very efficiently throughout.
04 July 2024
It was BMW Stamford therefore 5 stars.
04 July 2024
The staff were very polite and helpful.
04 July 2024
Good 100%
03 July 2024
I'm happy whit costumers
03 July 2024
Everyone friendly and helpful!
03 July 2024
Good service
03 July 2024
I have not received the proof paper of the work done related to recall for EGR, even though I have this. Apart from this I am satisfied with the services provided.
02 July 2024
Reception reminder courtesy call was great. Ty very much. Reception welcome was genuine. Key drop off quick and efficient. Service video clear and informative. No faff or bs. After service care was the best I've had at BMW. Positive and cheery
02 July 2024
Natasha kept me fully informed whilst waiting for my car to be repaired, and liaised with the cr hire company.
29 June 2024
All fine
28 June 2024
The repair was effectively performed within the suggested timeframe.
28 June 2024
Poor .underselling cars to members of staff, having had an appt arranged and confirmed , ive complained about this before after buying at least 5 cars from the dealership but apparently they can do what they like even if it upsets real customers .
28 June 2024
Natasha went over and above what I could have expected to ensure my service experience was straight forward and easy.
28 June 2024
Staff are very friendly and attentive and the costs have been surprisingly reasonable with no pressure to cross sell etc
26 June 2024
Staff very friendly
24 June 2024
Good service
24 June 2024
Just one problem outstanding, awaiting parts from Germany.
24 June 2024
This specific franchise in Peterborough were very good and streets above their local to me Stamford garage.
24 June 2024
Very professional friendly service
23 June 2024
Damien and the service team are a credit to BMW and go above and beyond for their customers
21 June 2024
Straight forward
21 June 2024
Staff experienced, knowledgeable, polite and courteous
21 June 2024
Advisory on tyre tread depth from prior dealership visit, when booking my car in for the warranty work on the app the advisory on the tyres was listed on the works with no option to remove. Ambiguous what a customer is signing for in this example.
21 June 2024
Great spare car at recall day
21 June 2024
The team at sycamore are always extremely helpful and the servicing team and technicians thoroughly knowledgeable.
20 June 2024
Parts came when they should
20 June 2024
.
20 June 2024
Despite my late arrival for my appointment the staff were courteous and also finished the work on time including a valet!
18 June 2024
Didn't really address all my concerns
18 June 2024
Went above and beyond. Very bappy
18 June 2024
Excellent service
18 June 2024
quick efficient
17 June 2024
Easy on line check in and very effieincet
17 June 2024
Remains to be seen. If your fault diagnosis proves to be correct, and the installation of new genuine BMW front pads for non-genuine pads by my local garage solves the problem, I'll be 100% satisfied. If not, then you'll be hearing from me further.
17 June 2024
Love the app for keeping me informed of exactly what's happening with my car. Staff are excellent. Overall a really easy experience.
17 June 2024
My car was recovered to Sycamore for inspection / new tyre after hitting a pot hole. Video inspection report received and new tyre fitted. Very pleased with the level of service received, also excellent info received from the parts dept.
15 June 2024
Good customer service
15 June 2024
Everything from start to finish professional.
14 June 2024
Job was done , car was cleaned and I was well informed.
14 June 2024
easy to arrange - price set upfront - great reception at Stamford to greet me - kept informed - car serviced and cleaned as described
14 June 2024
Because we had an issue and they resolved the problem with no fuss and make it clear what next step would be done to resolve the problem.
13 June 2024
Easy booking and polite staff. Got the car back cleaned and spotless
12 June 2024
Easy check in and I was really pleased that the cost of my service would be lower than advised earlier.
11 June 2024
The service was carried out at Sycamore Stamford and NOT Peterborough.
10 June 2024
The car was cleaned ish. They missed hoovering he boot. Wasn't a thorough clean. This would have been 10/10 otherwise.
10 June 2024
Excellent customer service.Had a puncture, was called by BMW assist and they handled everything.Car was taken to Sycamore and was ready by end of the day.Tow company excellent in coming early to accommodate me.
09 June 2024
Please note visit was to Stamford Sycamore - Easy booking and helpful staff. So much better than larger establishments.
08 June 2024
Cant fault the service staff
29 August 2024
Excellent service, prompt and curteous.