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Work undertaken and completed and kept informed throughout
All problems sorted by comptent helpful workshop foreman & mechanic on the day
Job was completed with no further issues
I got an email with my MOT service and video
They did what they were supposed to do
The work was carried out quickly, and my car was also given a health check
Everything I needed was done, and all my questions were answered.
Brilliant service always welcomed with a smile and any query however small is dealt with, no matter what budget I have. I feel all customers are treated equally.
I have completed conferdence in his technical skill
All staff involved were friendly and helpful throughout.
Only problem was no courtesy cars available. Understandable under present circumstances
As I have said fantastic service from start to finish
Very efficient and helpful staff.
as above. I also especially liked the video i was sent afterwards of my cars service as I could see exactly what went on which was great
Communication and care was faultless
Booking was easy. Customers service good too.
The service was completed well within the time specified and I was able to pick my car up sooner than expected
Excellent service, friendly, helpful staff.
The service centre has always given me great service
High standard communications and problem solutions.
I'd made a mistake and thought the job I had booked in for was while you wait, which it was not , even so the staff did the job in no time
Always quick to sort out any issues.
As above and additionally an inspection found a broken front coil spring which I was unaware of.
Customer service extremely informative.
Did what I asked and offered me more detailed check if We wished
fault was fixed, car was cleaned, and staff was very helpful.
Sycamores detected there had been a slight starting problem and replaced the re designed starter motor under warranty . Most impressive service.
Great service, helpful staff.
All good have no complaints
The staff were helpful
Did what they said.
Customer service always polite welcoming spotless showroom. People you employ are excellent with knowledge on all types of ranges through out bmw
v g car
Thanks to the gentleman who offered me a drink :-) The service rep who took payment was very friendly and knowledgeable. Car clean is always a plus too.
Darren was great and honest about the car problem
Couldn't of asked for better they let me know when my car had finished the recall and what was wrong with it in detail
Prompt service and they posted some equipment I left on the table I used to work at whilst the service was being carried out,
Very satisfied, special thanks to Darren and Mike the service manager in resolving the issue with replacing the wheels on my X5 and keeping me informed, thanks !!
The car was serviced on time scales given and a query re uploading software was sorted
Nice and professional service
Cannot fault them
They're a very professional dealership.
Asalways the service provided was excellent. I did though expect the vehicle to have had a valet.
Excellent communication from booking in to collection
With covid going on the team was great polite friendly explained everything to me from paperwork to them calling me to tell me it was finniest all proper measures was in place 2 meter apart hand sanitiser 5 stars all day
Flawless service experience
Polite and did not take too long , wife got a coffee and a comfy chair to sit on whilst waiting .
Very easy and no hassle. Book the time and drop your vehicle. Report received via message with video and explanations. Also full report handed on collection.
Very happy with the service provided.
Friendly, experienced staff.
Could not have been better. No issues. Very straightforward.
Service is exceptional
Well organised, was kept up to date all through the process.
Becaue th work was done quickly and efficiently and I was kept full informed,
Because I was satisfied with the care and commitment shown.
See comments in 1. above, plus receiving the 'car health check' video was most helpful.
Efficient and the service you would expect from a BMW main dealer
All went smoothly.
Polite, efficient and prompt service
Friendly, polite staff and great customer service. The measures taken for Covid safety are very good.
Telephone booking was trouble free. Communication was clear and timely. The courtesy car was clean and could not be faulted.
From being very satisfied from the first telephone call booking my car in and sending me a wall round video health check and a polite call asking for payment if it was convenient as the lady could hear I was currently driving when she called.
Very easy given the Covid circumstances, dropped the car off, picked up a courtesy car, and I felt it was all well organised, and the staff were all helpful.
Service was done efficiently. Video of the health check was sent to mobile. Man who serviced my car rang me and went through everything, explaining everything was ok but to keep an eye on the front tires as becoming low but were not needed yet.
Never had any issues.
Any higher then there is no room for improvement
No hassle at all although we did take out a service plan when we bought the car. The only disappointment, if you can call it that, was the 5 series loan car seemd very much an 'old man's car' and I am an old man!
I like the health check video explaining about the car
All work completed satisfactorily.
Great service and a very professional and friendly team.
Well organised, returned phone calls, drop off and pick up of the car was very well done under the current COVID restrictions
Great service for over 22 years of using them.
The work done was as stated and I feel sure my vehicle is in a good road worthy state that will last. The conduct of staff was exemplary and they kept me informed.
Always polite, pleasant and make customer feel valued
I can not fault the support from Kara and the team.
Sycamores have been a pleasure to deal with and service was totally as BMW promise
I have always been happy with Sycamore slaws team
Car was only in for MOT, but it was ready at the time I requested to pick it up, and the MOT was reasonably priced.
Very efficient, key handover simple and quick given the current covid situation.
Very quick and professional
They identified the problem, explained to me what was required to fix it, carried out the work in a reasonable timeframe and kept me informed throughout.
Really good communication
as good as usual
Always updated about everything quickly and very happy with the service
Staff always willing to make an appointment to suit our time available to call into showroom.
BMW sycamore Peterborough were superb! Farhan and Allen did a great job and I was super happy with my car!
Alan and Ryan looked after my enquiry
Friendly staff and great service
From order to delivery of the car Peterbough BMW have been fantastic, Videos of the car being delivered from the car transporter won me over. It's the small details like this the customer wants..
We always deal with Mike Rowling and he always go out of his way to ensure a smooth and seamless transaction
Car was excellent and service from Brad and the team was exceptional.
David Luff was proactive and called us to enable us to complete the deal on an X3
Again, very welcoming. Offered a drink on arrival and made a real fuss off when collecting car and it was made a really good experience
Paul was so helpful.
Everything went incredibly smoothly. My initial enquiries and subsequent purchase were handled extremely well by Paul Abbott and his colleagues. All my questions were answered knowledgeably. I have no hesitation in recommending them.
It was a lovely experience with Brad taking a lot of time with us explaining the car's features.
When i rang in to speck to someone about buying a new car i was put though to Brad Forestt, whilst i had not met him because of Covid 19 restrictions he went to great lengths to show me what we would be buying, when we made first contact with Brad.
My only frustration was the lack of any test drive.
The process of purchasing and delivery of my new car from Sycamore BMW was very efficient and pleasurable. The person I dealt with, Farhan Rehman, was very knowledgeable, helpful and respectful and made the whole experience hassle free and enjoyable.
All thanks to Brad Forrest. Excellent service and made buying my new car hassle free.
Edmond! My salesman went over and above
The overall process was handled very well in spite of the severe restrictions of Covid-19 not allowing the usual visit to the dealer.
Excellent service and communication from Chris
The combination of Neil ( with whom I have arranged the finance on multiple cars ) and Ryan dealt with all my many clarifications and as usual made the process enjoyable and easy with great service
See above. From initial negotiations with Carl Morris through ongoing liaison with Chris Chapman to the tech demonstration by George, the BMW genius, the whole experience was first class.
Eddie is superb very attentive and worked towards a mutually acceptable deal.
Alex Knight was helpful at every turn. Truly a pleasure to deal with him.
Farhan and his colleagues at Sycamore Peterborough could not have been more helpful, especially given the need for a Covid-19 secure handover process.
Chris was responsive to queries
The salesman went above and beyond to make sure I got a car I was happy with.
Really personal service, every question I had was covered. Brad preempted questions and had remained on hand throughout the process.
Good experience despite COVID restrictions
Despite the Covid restrictions, they made the whole experience special
Excellent customer service from David Luff as usual.
Very easy and simple to complete
All done over the telephone due to COVID-19, but process was simple
Smooth Handover by Farhan at Sycamore Peterborough