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Kept informed at all times.
Always listen to the customer. Putting them at the heart of the business!
I am informed at every step exactly the work which needs to be carried out and the cost. It is also helpful to be able to discuss implications of alternatives and to make decisions on the advice given.
Most slick arrangements to date. Would like it to continue.
The service was conducted on time, and so far there have been no post service issues. The processes and precautions in place to protect both the customer and staff from Covid 19 were good. The Service team and Advisors were very polite and helpful.
My experience was well handle from dropping off in the morning to collecting in the evening. The staggered drop off was safe and efficient and the contact from BMW staff during the day was professional and informative.
Ease of booking in the present circumstances,video presentation of work in progress,carried out to high standards.
Detail in video by service engineer outstanding. Explanation by service receptionist essential to fully understand work required and cost implications.
Satisfied completely veh serviced , plus health check and washed and cleaned inside and out.Thanks to all the staff at Sycamore Service Department.
The recall was done in good time and I was kept up to date throughout the whole process.
They were more than helpful
It was quick only taking a few hours
I have been very well looked after very well
Professional and customer focused
Attention to detail
Happy with efficency
Nick was really helpful and accommodating and Darren who usually has the pleasure of dealing with me..... is also very helpful.
team at peterborough are always friendly and I feel confident their ability to look after my vehicle.
Simply arranged, carried out efficiently, staff helpful and courteous
Professional from start to finish. Conducted to me requirements even with the issues Covid has bought about.
The video from the health check I really liked!
I was booked in at 9.10 am and seen at 9.10 am. It felt safe and organised. I was called to say that my car was ready and picked up my car very easily, without having to be around other people. Everything that needed doing had been done on my car.
Excellent all round from booking to collection of vehicles
Very happy. Customer service was excellent .
Always prompt and incredibly impressed with the service even with COVID-19. Would highly recommend
Very happy with the service i received
Never fails to deliver excellent customer service
Car was collected and returned the same day
Everything was done really well with the new restrictions in place due to COVID.
everything was very easy, done well and i was informed of what had been done
I was kept informed throughout the day and during these trying times I was made to feel safe
GEORGINA McMURRICH was outstanding as per usual. Thank you so much once again
1st class service,
Seamless process from booking service to collection.
Good communications, clear instructions and overall service received
Easy to arrange and service levels good.
Warranty investigation that was upheld.
Good approach to dealing with Covid-19 situation
Have no cause to complain
A faultless experience and friendly staff
Under the current circumstances the team had control of the situation.
Polite and good service
Bmw is good
Work completed as agreed and on time. Good liaison with the service advisors.
Everything was sorted professionally & without any issues
Excellent service from all members of the team
Everything works like clockwork. Chris and Neil (finance) work well together. And they are reliable and highly competent.
Eddie and the Sales Manager Paul were great
Friendly, not at all pushy, knowledgeable And I genuinely felt that I was a valuable customer from everyone that was there.
Brad and mike kept me updated throughout the process and did everything they could to get things done smoothly and quickly
Quick, easy and hassle free
Straight forward pleasureable experience
Dealt with Chris Hudson for another new vehicle and although difficult times with COVID restrictions service could not have been better. The whole team we're really helpful and easy to do business with.
Very helpful staff
From the moment we booked the appointment every expectation I had was completely exceeded. I felt so blessed. Everything was so easy and the service I received was utterly first class and I feel so privileged to be a customer
I selected and purchased my vehicle on the Tuesday as it came off the delivery lorry and took delivery on the Thursday
Brad was very professional and very polite young man.
The new X3 was prepared and presented to a very high standard. Information re the car controls and info displays was provided. On collection David Luff was very respectful over our social distancing request.
Staff at Sycamores were friendly and professional at all times particularly our main contact David Luff
Helpful, knowledgeable, informative, accommodating and customer focused and personable too. The particular salesman I dealt with - Edmund Lleshi, was a pleasure to deal with, reinforced by Mike Rowling from whom I have previously bought cars
Same reasons as above. Simply first class.
David Luff responded quickly to all queries and facilitated the paperwork processes extremely well under the difficult circumstances arising from Covid-19.