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Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
Nothing too much trouble Sycamores Peterborough have been Excellent over the years
Always happy with the customer service that BMW give
All work done on time and to my belief ok
I was completely satisfied
Because it was done to my satisfaction
Nothing is an issue.
Excellent service experience and, I believe, as good as you can get anywhere
Very very good ,Quick appointment at a time convenient for me .
Because l am totally satisfied
Service was done with top efficiency and thoroughness. Appreciated the short video of the car check which was sent.
I was dealt with promptly and very courteously, with due regard to customer and staff safety
Everything I expected and more - my previous car was never cleaned inside and out for a service ! Thank you
efficient booking , collecting and car cleaning, on line video from technician is nice addition.
Cost less than quoted...vehicle check filmed.
Very good service staff to interface with. Very professional
They always deliver - even in the face of the current pandemic
The service was completed & the car came back sparkling clean - inside & out.
Everything ran as clockwork
Perfect on all levels
vehicle was serviced
My car only went in for a brake fluid change, but once at the garage I requested some new tyres. As the ones that I wanted were not in stock and I needed a vehicle for the next day, a courtesy car was quickly arranged.
very professional service, everything was explained and happened on time.
Like the video of Mechanic going thru the fundamental checks. Tyres,Brakes,Suspension etc
I dropped the car off in the morning and picked it up in the afternoon. The work was done when they said it would be and with no problems.
Knowledgeable staff who are very helpful.
Excellent professional service.
resolved my issue
It was of a high standard and everyone was polite.
Solved the problem on the car on the day.
Good organisation
They were very helpful, polite, friendly and a pleasure to speak to
Always experience good service with Sycamore
Good communication
Again, a profession service which gives me confidence
Very efficient and pleasant people.
job done correctly on time
Good service.
Fully informed of progress and very friendly
The drop off and collection was done very Covid safe
COVID restrictions applied sensibly. Being able to wait whilst the service was carried out helped tremendously.
Competitive pricing, safe environment, friendly staff, and I was made to feel valued.
Despite the added difficulties due to the Covid pandemic, the service provided was excellent, efficient and friendly, with good communication on the progress of work being undertaken.
Well organised and prompt attention.
Every thing was explained in detail and carried out on time
Despite the COVID-19 pandemic, the drop off and pick up processes were safe and efficient. I was kept informed throughout by phone.
Great covid protection.On line booking worked really well. Staff very polite and helpful.
Fully professional and courteous.
Service and MOT were carried out efficiently and in a timely manner. It is to Sycamore BMW's credit that they are still able to deliver their usual high standards of service despite the challenges presented by COVID 19.
All reception staff polite and kind every time.
Very pleasant and friendly staff and happy to help being disabled this means a lot
1st class service
Absolutely satisfied, kept up to date with all aspects of car availability finance, and handing over of old car ie lease agreement and change of number plate.
Quick and simple the whole way through.
Brad was very good at explaining all the packages and keeping us informed on the progress of the manufacture of the car during lockdown. We enjoyed the video he sent when the car first arrived at the BMW centre. Handover was very informative.
Everyone I dealt with was extremely helpful
Paul Abbott was amazing going through the whole process and explaining things in detail and also recommendations that was tailored to our needs and expectations.
From initial enquiry to final delivery Edmond provided professional and helpful advice to all queries.
Faultless from start to finish
Even with Covid restrictions, the purchase and collection of the car was extremely professional.
Couldn't fault anything.
Very welcoming, honest and fantastic service from start to finish by Sycamore Peterborough and Brad who looked after us.
Much slicker than other brands
All good!
A great common sense approach, all details clearly, simply and precisely explained. Always felt at ease in a welcoming and safe environment.
The service & individuals who dealt with the sale made the buying experience an absolute pleasure.