See comments in 1. above, plus receiving the 'car health check' video was most helpful.
Because I was satisfied with the care and commitment shown.
Efficient and the service you would expect from a BMW main dealer
Polite, efficient and prompt service
Friendly, polite staff and great customer service. The measures taken for Covid safety are very good.
From being very satisfied from the first telephone call booking my car in and sending me a wall round video health check and a polite call asking for payment if it was convenient as the lady could hear I was currently driving when she called.
Very easy given the Covid circumstances, dropped the car off, picked up a courtesy car, and I felt it was all well organised, and the staff were all helpful.
Telephone booking was trouble free. Communication was clear and timely. The courtesy car was clean and could not be faulted.
Service was done efficiently. Video of the health check was sent to mobile. Man who serviced my car rang me and went through everything, explaining everything was ok but to keep an eye on the front tires as becoming low but were not needed yet.
No hassle at all although we did take out a service plan when we bought the car. The only disappointment, if you can call it that, was the 5 series loan car seemd very much an 'old man's car' and I am an old man!
Any higher then there is no room for improvement
I like the health check video explaining about the car
All work completed satisfactorily.
Great service and a very professional and friendly team.
Well organised, returned phone calls, drop off and pick up of the car was very well done under the current COVID restrictions
Great service for over 22 years of using them.
Always polite, pleasant and make customer feel valued
I can not fault the support from Kara and the team.
The work done was as stated and I feel sure my vehicle is in a good road worthy state that will last. The conduct of staff was exemplary and they kept me informed.
Sycamores have been a pleasure to deal with and service was totally as BMW promise
Very quick and professional
Really good communication
I have always been happy with Sycamore slaws team
Always updated about everything quickly and very happy with the service
Very efficient, key handover simple and quick given the current covid situation.
They identified the problem, explained to me what was required to fix it, carried out the work in a reasonable timeframe and kept me informed throughout.
Car was only in for MOT, but it was ready at the time I requested to pick it up, and the MOT was reasonably priced.
Explanation easy to understand
The service was great. It's a shame the complementary wash and vacuum wasn't undertaken.
Happy with how little time it took to do the car
Will organised and very helpful
The lady who met me was organised and friendly when I dropped off and picked up. Got a 21 plate courtesy car and Mike Humphrey (a warranty manager I think...) spoke to me and was super friendly and helpful.
Everything was great, I was just disappointed that you are not cleaning cars as well at the moment as that always is much appreciated. Hopefully this will start again post covid!
Service has been very efficient
Friendly, helpful and efficient service.
Udates, calls and quality of work
Everything happened on time and as described by the service advisor
My car was in for an MOT and no more but everything was dealt with in a professional and friendly manner.
Was very satisfied and young Bradley was very good and couldn't do enough to help you
Despite covid restrictions I was greeted warmly and dealt with professionally and quickly
Helpful team and excellent work carryed out on my car
The staff has been excellent
I have given 5 stars but I wish that my car had been washed following work & its service
As above comments. No issues with sycamore, most informative, polite, the work carried out to complete satisfaction.
The Technician and Advisor's feedback was outstanding.
Complete on time and for the price quoted
Warranty work was completed satisfactorily and without fuss. Service was cheaper than expected this year. Courtesy car offered.
Staff cheerful, polite and informative throughout during difficult Covid-19 times
Friendly and knowledgeable staff. The video was an unexpected bonus.
Well managed appointment, all ran smoothly
Kept informed throughout.
Top notch customer service.
In the current situation it was good
Efficient friendly and good communication. Next time hopefully we can go inside and get a coffee :)
Easy to use service & efficient
Service staff were good - see earlier answer
All staff members are polite and friendly and appear very genuine and wanting to resolve issues. This is from front of house to technicians.
Excellent all round from reception to service.
I was pleased that the parts required were in stock and fitted on the day without having to rebook.
Very friendly and personal service from start to finish.
Nothing was to much trouble. Everything was explained and happened when it was supposed to.
Customer service is always impeccable
Very good from booking to collecting vehicle. Frequent communication and friendly staff.
The staff are fantastic and always go the extra mile. The work to my vehicle is of the highest standard.
My car was kept in for over a week when it was in for a service/MOT and the communication from Kara/Cara was very good. However, it would have been nice if the car was cleaned post the service and repair work like it usually is.
The vehicle check was very comprehensive and did highlight some issues but more importantly there was absolutely no pressure to have the work done, just a heads up on potential problems.
Efficient and no problems
They dealt with the recall and appointment very quickly and efficiently
Quick and efficient service
Professional friendly service, always kept informed and car prepared as promised, to agreed time and cost.
Had a very good feedback showed the video of what they were doing very good
Sycamore have always looked after me
Very straightforward and simple to deal with.
Very impressed with the CItNow video, friendliness of the staff and fantastic overall service.
Excellent customer service team - very professional
Easy to book, simple arrangements for an alternative car, great communication both video and call for when service was finished and it was time to pay over the phone and easy pickup when service was done.
Completed the recall work in good time
Work was carried out quickly and efficiently. Courtesy car was ready when I arrived and everything went smoothly. Some recall work was also completed as part of my visit which I was made aware of on arrival.
I have said on previous reviews that a benefit of living in the Peterborough area is having Sycamore to look after your prize possession.....they never fail!
Everything completed on time and car cleaned and ready to pick up. Process was easy despite the COVID-19 pandemic and everything was fully explained on the telephone before I picked my car up.
My Service advisor D Storey allways takes care of my car when booked in and knows all the history of the vehicle so makes it a more pleasant experience. Good relationship.
Works completed/checked with no issues
Seamless, Darren who worked on my car was also vey helpful answering questions I had about the car idrive.
Went all to plan and cost less than predicted
Again great service from Ryan
The video of the undercarriage and tyre check is very reassuring
Prompt service and transparency
Easy to book appointment.
With difficult times coved 19 our experience was still very good and efficient
Easy process to drop off car for work and then collect
Excellent. Received video with commentary explaining and showing each stage of the health check on the vehicle. Full notes given at end of procedures.No problems. Payment completed over phone before I picked my own car up.
Service at the highest level as expected
Very professional, friendly, honest and prompt service.
In current times the service was spot on
Excellent operative who was assigned to me. Darren?
Friendly, professional knowledgeable staff.
Really organised keeping me up to date all the way through amazing
Excellent service and communication from Chris
The combination of Neil ( with whom I have arranged the finance on multiple cars ) and Ryan dealt with all my many clarifications and as usual made the process enjoyable and easy with great service
See above. From initial negotiations with Carl Morris through ongoing liaison with Chris Chapman to the tech demonstration by George, the BMW genius, the whole experience was first class.
Chris was responsive to queries
Farhan and his colleagues at Sycamore Peterborough could not have been more helpful, especially given the need for a Covid-19 secure handover process.
Alex Knight was helpful at every turn. Truly a pleasure to deal with him.
Eddie is superb very attentive and worked towards a mutually acceptable deal.
The salesman went above and beyond to make sure I got a car I was happy with.
Really personal service, every question I had was covered. Brad preempted questions and had remained on hand throughout the process.
Good experience despite COVID restrictions
Despite the Covid restrictions, they made the whole experience special
Excellent customer service from David Luff as usual.
Very easy and simple to complete
Smooth Handover by Farhan at Sycamore Peterborough
All done over the telephone due to COVID-19, but process was simple
Fantastic experience which far exceed what we hoped for every step of the way. Chris Hudson was so helpful, supportive, knowledgeable, professional, understanding of our needs and expectations and ensured that the car would be suitable. Thank you!!
Brad kept me informed during the purchase and taking delivery of my new car.
We were informed at every stage and even got little videos 0f our new car which Paul abbot did.
Very friendly and efficient service that enhanced the whole new car buying experience
I found Chris Hudson very kind and helpful in this unpredictable time he and the showroom and all staff we very conscious and adhered to strick Cov rules with cleaning stations and face testing for temperatures. My car was Cov - 19 cleaned
Considering Covid restrictions it was as good as you could expect
Very satisfied, good communication and everything ready on schedule.
All very helpful in these strange restricted times
In these difficult times (ie COVID Lockdown) its always going to be challenging for both the Sales team and the purchaser. Chris Hudson & Sycamore BMW were amazing to deal with. Information was Emailed with Links to product info on the Internet.
The sales guy this time Brad was really good in these strange times , lots of Visio support and excellent information
All good in these difficult times
From the great personalised video that Farhan made for me, to the efficiency of the financial dealings with Alastair and the helpful advice from George, the whole experience was professional, engaging and safe. Thanks to the whole team at Sycamores
Brad was fantastic. The car is stunning and the deal was excellent.
Sycamore
Peterborough
