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Very good from booking to collecting vehicle. Frequent communication and friendly staff.
The staff are fantastic and always go the extra mile. The work to my vehicle is of the highest standard.
Efficient and no problems
They dealt with the recall and appointment very quickly and efficiently
Fast Efficient Friendly
Quick and efficient service
Had a very good feedback showed the video of what they were doing very good
Professional friendly service, always kept informed and car prepared as promised, to agreed time and cost.
No reason not to.
Sycamore have always looked after me
Very straightforward and simple to deal with.
Completed the recall work in good time
Excellent customer service team - very professional
Easy to book, simple arrangements for an alternative car, great communication both video and call for when service was finished and it was time to pay over the phone and easy pickup when service was done.
Very impressed with the CItNow video, friendliness of the staff and fantastic overall service.
Work was carried out quickly and efficiently. Courtesy car was ready when I arrived and everything went smoothly. Some recall work was also completed as part of my visit which I was made aware of on arrival.
I have said on previous reviews that a benefit of living in the Peterborough area is having Sycamore to look after your prize possession.....they never fail!
My Service advisor D Storey allways takes care of my car when booked in and knows all the history of the vehicle so makes it a more pleasant experience. Good relationship.
Everything completed on time and car cleaned and ready to pick up. Process was easy despite the COVID-19 pandemic and everything was fully explained on the telephone before I picked my car up.
Works completed/checked with no issues
Seamless, Darren who worked on my car was also vey helpful answering questions I had about the car idrive.
Went all to plan and cost less than predicted
Again great service from Ryan
The video of the undercarriage and tyre check is very reassuring
Prompt service and transparency
Easy to book appointment.
With difficult times coved 19 our experience was still very good and efficient
Easy process to drop off car for work and then collect
Service at the highest level as expected
Very professional, friendly, honest and prompt service.
See previous answer
Excellent. Received video with commentary explaining and showing each stage of the health check on the vehicle. Full notes given at end of procedures.No problems. Payment completed over phone before I picked my own car up.
Excellent operative who was assigned to me. Darren?
In current times the service was spot on
Friendly, professional knowledgeable staff.
Really organised keeping me up to date all the way through amazing
Nothing too much trouble Sycamores Peterborough have been Excellent over the years
Always happy with the customer service that BMW give
All work done on time and to my belief ok
I was completely satisfied
Because it was done to my satisfaction
Nothing is an issue.
Excellent service experience and, I believe, as good as you can get anywhere
Very very good ,Quick appointment at a time convenient for me .
Because l am totally satisfied
Service was done with top efficiency and thoroughness. Appreciated the short video of the car check which was sent.
Everything I expected and more - my previous car was never cleaned inside and out for a service ! Thank you
I was dealt with promptly and very courteously, with due regard to customer and staff safety
efficient booking , collecting and car cleaning, on line video from technician is nice addition.
Cost less than quoted...vehicle check filmed.
The service was completed & the car came back sparkling clean - inside & out.
Very good service staff to interface with. Very professional
They always deliver - even in the face of the current pandemic
Everything ran as clockwork
Perfect on all levels
In these difficult times (ie COVID Lockdown) its always going to be challenging for both the Sales team and the purchaser. Chris Hudson & Sycamore BMW were amazing to deal with. Information was Emailed with Links to product info on the Internet.
The sales guy this time Brad was really good in these strange times , lots of Visio support and excellent information
All good in these difficult times
Easy, safe and quick.
From the great personalised video that Farhan made for me, to the efficiency of the financial dealings with Alastair and the helpful advice from George, the whole experience was professional, engaging and safe. Thanks to the whole team at Sycamores
Brad was fantastic. The car is stunning and the deal was excellent.
The sales executive pulled out all the stops under difficult circumstances caused by COVID and the short notice of lockdown by the Government.
Absolutely satisfied, kept up to date with all aspects of car availability finance, and handing over of old car ie lease agreement and change of number plate.
Quick and simple the whole way through.
Brad was very good at explaining all the packages and keeping us informed on the progress of the manufacture of the car during lockdown. We enjoyed the video he sent when the car first arrived at the BMW centre. Handover was very informative.
Everyone I dealt with was extremely helpful
Paul Abbott was amazing going through the whole process and explaining things in detail and also recommendations that was tailored to our needs and expectations.
From initial enquiry to final delivery Edmond provided professional and helpful advice to all queries.
Faultless from start to finish
Even with Covid restrictions, the purchase and collection of the car was extremely professional.