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BMW Help: Recalls

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The 8

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Introducing The New BMW X5

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Baston Car and Bike Show 2018

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BMW Formula E Car

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ICT First Line Support Apprentice

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Sycamore Vehicle Solutions forum

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Sycamore Bodyshop

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BMW i3s traction control system to be fitted to future BMWs and MINIs

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0% FINANCE AVAILABLE ON BMW SERVICING, PARTS, ACCESSORIES & BODYSHOP

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The New BMW 2 Series Active and Gran tourer LCI

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BMW Power and Sound Kit

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Competition to win a BMW Advanced Car Eye

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BMW i8 Roadster

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Sycamore Christmas Deals

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Gravitas Christmas Event

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The Brand New BMW X2

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Introducing Alexa

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BMW Group at the IAA Frankfurt 2017

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M Performance Q3

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Impress with the new BMW Shadow Edition

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The new BMW i3 LCI and i3s

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The All New BMW M5

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Introducing The New Z4 Concept

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BMW Accessory Store

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Outstanding Offer that are hard to beat.

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Seen Our Offer Cars?

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Exclusive Deals From Sycamore

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The New BMW X3

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Baston Car Show

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BMW Advanced Car Eye

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BMW Wireless Phone Case

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M Performance Wheels

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The New BMW 6 Series Gran Turismo

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Sycamore MINI host David and I, a tribute to David Bowie.

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First teaser of the forthcoming BMW 8 Series

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Service Refurbishment

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BMW M Performance Q2

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The new BMW Protonic Colours

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Car Magazine Review the M760Li xDrive V12

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Fleet News says "BMW is most trusted carmaker for driverless technology"

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Auto Express reveals the striking new BMW i5

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The 2017 BMW 5 Series is crowned the What Car? Car of the Year

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BMW Launch in Peterborough Cathedral

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Car Magazines BMW M760Li xDrive V12 (2017) review

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“BMW i driverless tech to reach wider range from 2021” by Autocar

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BMW at the Consumer Electronics Show 2017

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Car Magazine review the BMW X5 M (2017)

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“BMW HoloActive Touch holographic interior concept revealed” by Auto Express

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‘530e hybrid joins new BMW 5 Series range’ by Auto Express

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New BMW M550i xDrive announced

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New BMW 5 Series 2017 review

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Five reasons to buy a BMW 2 Series

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Upgraded 2017 M Performance parts revealed for the BMW 5 Series

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Top Gear favourite aspects of the 700bhp BMW M4R

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The BMW M240i will put a “big smile on your face”: The Independent

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Auto Express reviews the BMW 340i

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BMW Genius' Corner

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New BMW 5 Series specifications announced

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Top Gear count down “17 Special Edition BMW M3s and M4s”

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Auto Express reviews the BMW M140i

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New 2017 BMW 5 Series official photos finally revealed!

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BMW X2 revealed in concept form at Paris Motor Show

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Auto Express reviews the BMW M240i Convertible

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2016 BMW i8: Review

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2016 BMW M4 Coupe review

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Autonomous cars to be in production by 2021

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What Car? give 7 reasons why you should buy the BMW X1

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BMW i8 Autocar long-term test review: from supercar to zero-emissions

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2016 BMW 4 Series 440i reviewed by WhatCar?

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IBTimes UK rate the BMW M2 as ‘the best car of 2016 so far’

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Top Gear discuss the stunning 2002 Turbo Hommage Concept

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M Performance Accessories

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What Car? discuss the highly anticipated 2017 BMW 5 Series

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Fully Electric BMW 3 Series Coming Soon

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M Performance Accessories for the BMW M2

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Autocar list their Top 5 greatest BMW’s of all time

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“BMW Group Future Experience is Tailor-made for Tomorrow”: GQ.com

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BMW – Next 10 Years?

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BMW – Next 10 Years?

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BMW Group: THE NEXT 100 YEARS.

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The 3 Series Gran Turismo is due to upgrade in 2017

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Top Gear: ‘The greatest BMW concept cars’

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Electric Week at Sycamore BMW

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“BMW’s new i8 paint-job range” by Top Gear

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A new 3.0-litre diesel engine for the BMW 750d xDrive

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Sycamore Motability Offers

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The BMW M4 GTS gets a 5 star review from AutoExpress

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The new BMW i3 94Ah

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BMW 7 Series: Laserlight

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BMW named as the featured marque at the 2016 Goodwood Festival of Speed.

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Auto Express review the new BMW M2 Coupé

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“The London Symphony Orchestra in cooperation with BMW performs its fifth annual free concert in Trafalgar Square.”

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Top Gear discuss the ‘future of BMW’ in electric automotives

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"Updated BMW 3 Series GT spied in testing”: Autoexpress.co.uk

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“BMW Vision the next 100 years, to celebrate brand’s centenary”: Autoexpress.co.uk

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BMW 3 Series Touring wins the 'Auto Express Test'

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What Car?: "2016 BMW M3 Competition Pack Review"

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“New BMW 7 Series M760Li xDrive V12 revealed” by Autocar

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The Telegraph: is the BMW 330e the ‘best plug-in hybrid so far’?

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Auto Express: New 2018 BMW 3 Series spotted for the first time

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The Independent: BMW M2 Coupé revealed

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BMW i8 goes mirrorless in clever CES 2016 concept

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How to choose the right BMW X1

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Why the BMW i8 is the sports car everyone wants

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Peterborough Milton Golf Club Ride & Drive Event

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Genius' Blog

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Genius' Videos

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BLACK FRIDAY EVENT

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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The New BMW X4

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Meet the team

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Carl Morris

Head of Business
  • Years at the dealership 2
  • Years in the industry 16
  • Department Management
  • Hobbies keeping fit and boxing

Mark Steels

General Sales Manager
  • Years at the dealership 29
  • Years in the industry 32
  • Department Management
  • Hobbies no time for hobbies - going home is his hobby

Paul Cross

Used Car Sales Manager
  • Years at the dealership 1
  • Department Management

Ian Hutchings

product Chaser
  • Years at the dealership 17
  • Years in the industry 17
  • Department Sales

Faye Waterfall

Showroom Host
  • Years at the dealership 1
  • Years in the industry 5
  • Department Sales

Alex Smith

Sales Executive
  • Years at the dealership 30
  • Years in the industry 30
  • Department Sales
  • Hobbies golf, tennis, rugby, Swimming

Derek Farrar

Sales Executive & Motability Specialist
  • Years at the dealership 20
  • Years in the industry 26
  • Department Sales
  • Hobbies restoring classic scooters. loves cats, has 6 of them

David Luff

Sales Executive
  • Years at the dealership 19
  • Years in the industry 24
  • Department Sales
  • Hobbies riding his mountain bike

Trevor Smith

Senior Sales Executive
  • Years at the dealership 15
  • Years in the industry 15
  • Department Sales
  • Hobbies motor racing, extreme sports, rugby

Chris Hudson

Sales Executive & Motability Specialist
  • Years at the dealership 15
  • Years in the industry 25
  • Department Sales

Mike Rowling

Sales Executive
  • Years at the dealership 4
  • Years in the industry 28
  • Department Sales
  • Hobbies golf, cycling, cars

Chris Chapman

Sales Executive & Motability Specialist
  • Years at the dealership 4
  • Years in the industry 4
  • Department Sales
  • Hobbies spending time with the family

Nathan Owen

Sales Executive
  • Years at the dealership 4
  • Years in the industry 4
  • Department Sales
  • Hobbies loves playing drums and football

Kallum Errico

Sales Executive
  • Years at the dealership 1
  • Years in the industry 2
  • Department Sales

Stephen Nightingale

Sales Executive
  • Years at the dealership 1
  • Years in the industry 1
  • Department Sales

Neil Chauhan

Senior Business Manager
  • Years at the dealership 3
  • Years in the industry 25
  • Department Finance
  • Hobbies technology

David Nairne

Business Manager
  • Years at the dealership 9
  • Years in the industry 32
  • Department Finance
  • Hobbies photography, motorsport and golf

Gerald Watkins

Business Manager
  • Years at the dealership 7
  • Years in the industry 24
  • Department Finance
  • Hobbies Tennis

Debby Smith

Retention Manager
  • Years at the dealership 2
  • Years in the industry 6
  • Department Finance
  • Hobbies Gym & Socialising

David Woodhouse

Corporate Sales Manager
  • Years at the dealership 12
  • Years in the industry 36
  • Department Corporate
  • Hobbies woodworking, cooking and socialising

Ben Taylor

Corporate Sales Manager
  • Years at the dealership 1
  • Years in the industry 16
  • Department Corporate
  • Hobbies golf, tennis and running after two little boys

Charlie Oakman

Corporate Sales Advisor
  • Years at the dealership 1
  • Department Corporate

Daniella Kempson

Corporate Sales Administrator
  • Years at the dealership 6
  • Years in the industry 8
  • Department Corporate
  • Hobbies Running & eating out

Justyna Martin

Marketing Manager
  • Years at the dealership 10
  • Years in the industry 10
  • Department Marketing
  • Hobbies skiing, painting, art

Mike Humphrey

Warranty & Aftersales Marketing Manager
  • Years at the dealership 22
  • Years in the industry 22
  • Department Service
  • Hobbies Reading, Cooking & Theatre

Scott Jones

Brand Genius
  • Years at the dealership 3
  • Years in the industry 3
  • Department Sales
  • Hobbies Technology, Photography, Cooking

Sarah Ager

Service Manager
  • Years at the dealership 14
  • Years in the industry 14
  • Department Management
  • Hobbies Family, Gym & Cooking

Amanda Grange

Senior Service Advisor
  • Years at the dealership 11
  • Years in the industry 21
  • Department Service
  • Hobbies Socialising & Family

Alex

Senior Service Advisor
  • Years at the dealership 4
  • Years in the industry 8
  • Department Service
  • Hobbies Playing guitar & collecting Jazz records

Nick Molesworth

Aftersales Retention Specialist
  • Years at the dealership 1
  • Years in the industry 1
  • Department Service

Jenna Chapman

Service Administrator
  • Years at the dealership 1
  • Years in the industry 1
  • Department Service

Lauren Kirkham

  • Years at the dealership 1
  • Department Service

Jade Cawthorn

Service Advisor
  • Years at the dealership 1
  • Department Service

Darren Storey

Service Advisor
  • Years at the dealership 1
  • Years in the industry 2
  • Department Service
  • Hobbies Car Detailing & Gym

Richard Bunting

Service Advisor
  • Years at the dealership 1
  • Years in the industry 9
  • Department Service

Mel Young

Service Advisor
  • Years at the dealership 1
  • Years in the industry 3
  • Department Service

Charlotte Thomas

Service Advisor
  • Years at the dealership 1
  • Years in the industry 1
  • Department Service

Rachel Hensman

Receptionist
  • Years at the dealership 2
  • Years in the industry 2
  • Department Service
  • Hobbies Baking, Socialising & Spending time with family

Chris Woods

Chauffeur
  • Years at the dealership 17
  • Years in the industry 48
  • Department Service
  • Hobbies Rock & Roll Dancing & Karaoke

Philip Budd

Chauffeur
  • Years at the dealership 2
  • Years in the industry 2
  • Department Service
  • Hobbies Lego & Canoeing

Adrian Dowd

Parts Manager
  • Years at the dealership 21
  • Years in the industry 41
  • Department Management
  • Hobbies Sound Engineering

James Darbost

Accessories Specialist
  • Years at the dealership 2
  • Years in the industry 10
  • Department Parts
  • Hobbies Live Music, Car Enhancement

Paul Dimbleby

Parts Advisor
  • Years at the dealership 16
  • Years in the industry 16
  • Department Parts
  • Hobbies Music

Andy Seston

Senior Parts Advisor
  • Years at the dealership 5
  • Years in the industry 21
  • Department Parts
  • Hobbies Lego, Star Wars & Motorsport

Stephen Relihan

Parts Delivery Driver
  • Years at the dealership 1
  • Years in the industry 13
  • Department Parts
  • Hobbies Photography

Andrew Errington

Parts Advisor
  • Years at the dealership 2
  • Years in the industry 14
  • Department Parts
  • Hobbies Socialising & Cars

Steve Schweikhardt

BMW & MINI Master Technician
  • Years at the dealership 23
  • Years in the industry 28
  • Department Service
  • Hobbies Motorsport & Building Racing Cars

Mark Baker

BMW, MINI & Hybrid Technician
  • Years at the dealership 11
  • Years in the industry 13
  • Department Service
  • Hobbies Motorsport & Aircraft

Nigel Stafford

BMW, MINI & Hybrid Technician
  • Years at the dealership 22
  • Years in the industry 36
  • Department Service
  • Hobbies Cycling & Motorsport

Adrian Cotton

BMW & MINI Senior Technician
  • Years at the dealership 15
  • Years in the industry 37
  • Department Service
  • Hobbies Family & Cycling

David Thorpe

BMW & MINI Workshop Controller
  • Years at the dealership 32
  • Years in the industry 41
  • Department Service
  • Hobbies Gardening, DIY and Socialising

Damien Maltby

Assistant Workshop Controller
  • Years at the dealership 13
  • Years in the industry 22
  • Department Service
  • Hobbies Gym & Family

Andy Donnell

BMW & MINI Technician
  • Years at the dealership 11
  • Years in the industry 24
  • Department Service
  • Hobbies Running

Ben Homewood

BMW & MINI Technician
  • Years at the dealership 11
  • Years in the industry 11
  • Department Service
  • Hobbies Gym, Rugby & Motorsport

Naydn Bahnam

BMW & MINI Technician
  • Years at the dealership 4
  • Years in the industry 5
  • Department Service
  • Hobbies Cars

Lee Chaplin

BMW & MINI Technician
  • Years at the dealership 3
  • Years in the industry 11
  • Department Service
  • Hobbies Motorbikes

James Hall

Bodyshop Manager
  • Years at the dealership 3
  • Years in the industry 17
  • Department Management
  • Hobbies Running, Sport & Xbox

Paul Burke

Assistant Manager
  • Years at the dealership 2
  • Years in the industry 31
  • Department Management
  • Hobbies Golf, DIY

Nichola Kendall

Senior Administrator
  • Years at the dealership 2
  • Years in the industry 12
  • Department Bodyshop
  • Hobbies Reading & Cycling

Callum Lattimer-Rogers

Front of House
  • Years at the dealership 2
  • Years in the industry 2
  • Department Bodyshop
  • Hobbies Music, Playing In Bands

Gareth Dickenson

Parts Controller
  • Years at the dealership 1
  • Years in the industry 21
  • Department Bodyshop
  • Hobbies Model Building & Hiking

Neil Twelvetree

Senior MET Technician
  • Years at the dealership 11
  • Years in the industry 21
  • Department Bodyshop
  • Hobbies Cycling & Socialising

Mark Hudson

Senior ATA MET Technician
  • Years at the dealership 4
  • Department Bodyshop

Alex Wright

MET Technician
  • Years at the dealership 2
  • Years in the industry 2
  • Department Bodyshop

Dean Bloye

Senior ATA Panel Technician
  • Years at the dealership 12
  • Years in the industry 40
  • Department Bodyshop
  • Hobbies Cycling, Mountain biking & Restoring Classic Cars

Richard Gundel

Senior Paint Technician
  • Years at the dealership 26
  • Years in the industry 28
  • Department Bodyshop
  • Hobbies Family

Troy Peters

Smart Repair Technician
  • Years at the dealership 15
  • Years in the industry 21
  • Department Bodyshop
  • Hobbies Football Managing & Cars

Stuart Gray

Smart repair/Paint Technician
  • Years at the dealership 2
  • Years in the industry 25
  • Department Bodyshop

Steve Wilson

Senior Paint Technician
  • Years at the dealership 17
  • Years in the industry 31
  • Department Panel Technician

George Emery

Panel Technician
  • Years at the dealership 2
  • Years in the industry 2
  • Department Bodyshop
  • Hobbies Cycling & Classic Cars

Jordan Perry

Panel Technician
  • Years at the dealership 2
  • Years in the industry 2
  • Department Bodyshop

Nicholas Chilman

Valeter/Detailing Technician
  • Years at the dealership 19
  • Years in the industry 46
  • Department Bodyshop
  • Hobbies Motorbikes & Cars

Geoffrey Hutchings

Chauffeur
  • Years at the dealership 15
  • Years in the industry 45
  • Department Bodyshop
  • Hobbies Gardening

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

It was busy when I dropped the car in and I was offered express check in to save time.

Service

Helpful knowledgeable staff who appear to care about being professional and courteous. Took time to explain and give me advice about my car.

Service

Time estimated to complete work was 2 hours, actual time was 3 hours with no explanation or apology

Service

Great service, but expensive

Service

Staff in reception and service desks have always been helpful and respectful. No issues with service of vehicle.

Service

Since the service the car has developed a leak in the coolant system and now has a ignition problem Before the service I had no issues or problemsThe staff when attending for a service are very attentive and efficient

Service

Alex the service adviser I dealt with was most helpful and had excellent customer service skills.

Service

Quick professional service

Service

Service is excellent within what I presume are their known and trained-for servicing requirements. They are courteous, efficient and pleasant to deal with. But they could not sort out why the stop-start function didn't work.

Service

I make the appointment with the service team, bring in the car and the job is do and explained what has been done during the service and what need looking at next time without any fuss.

Service

It's always been excellent over the last 20 years I've used them and continues to be so; the refurbished service centre is also a big improvement!!

Service

All concerns were dealt with and the service was carried out very quickly

Service

Excellent friendly pickup both ways, car returned in very good condition.

Service

Very well received. As I was waiting for service, whole area was rather busy so not really able to do any work, but it was my choice to wait. First service at 18000 miles- no real explanation as to why next one due only 8000 miles later.

Service

Good service

Service

Dropped 1 x star as the parking at the dealership is now really poor for customers.

Service

Good service p

Service

Long wait (50 mins to get a lift into work at 8:30) had to call a cab in the end.

Service

They fixed the problem with my car before the time given and I am very happy with the work.

Service

replacement car one and a half hour late no one took responsibility Sycamores blamed Enterprise ,enterprise blamed Sycamores

Service

Difficulty getting courtesy car in past. Booking must be made weeks in advance. This is ok for known service appointments but when the car (brand new) has a problem it is not acceptable. Multiple visits and issue not resolved.

Service

Was not given a text or email reminder before the date. Was told my car would be ready soon at 15:50, then told again at 16:15, then told at 16:50 that it would be 10 minutes, it eventually turned up at 17:40! No paperwork with breakdown of work done

Service

I was looked after well by the staff, and they kept to the time they had given me for the car being ready. It I nor their fault that the car is causing me some anxiety as there now appears to be a further problem with the automatic windows.

Service

See above plus on checking tyre pressure the rear tyres had been set to the pressure for a fully loaded vehicle rather than standard load. This after having been advised that the rear tyres would need to be replaced later this year.

Service

Car wasn’t cleaned to a high standard, inside and out, to the standard experienced by Listers or Synter. Satnav voice commands has intermittent delayed fault, was advised “there’s nothing much we can do other than refresh the system”

Service

Advice on dealing with the engine management notification and subsequent resolution.

Service

As with my previous answer the car was ready on time, clean and ready to go. In addition all the professional and seemed to know exactly what was going on with the cars they were responsible for

Service

Great staff , service, perfect.

Service

The switching over of a parcel shelf should have been a 5 min job (as advised) but I was in the reception area for 40 mins. No great drama as I had delayed a meeting but slightly disappointing based on my usual experience.

Service

Service adviser, Simon Ellingham went that extra mile when speaking to another customer.

Service

The service was carried out efficiently, and the service advisor was helpful and courteous.

Service

they are trying to resolve the problem, beings i was advised to go to sycamores and not barons.

Service

I was unaware that I had a hole in my tyre. I was sent a little video pointing out the fault, which I found very informative. The garage were able to replace the tyre on the same day and therefore retest for the m.o.t.

Service

Excellent service

Service

Very easy to arrange, thank you David Luff, and a quick turn around

Service

There were a couple of things I was less satisfied this time. The 'next service due' in my car computer was not reset so it showed a service was due and the inside of the car was not vacuumed particularly well.

Service

The parts guys to sales and also service par one were really friendly and that's half the battle won.

Service

Work completed exactly to agreed time schedule, waiting facilities very good.

Service

Carl Morris, Sarah Ager and Simon Ellingham have been professional and helpful throughout the process.

Service

Simply good service, informative and helpful

Service

Service was efficient with staff liaising with Motobility. I was given a lift home and picked up again to collect my car.

Service

Work carried out as expected - service plus wheel refurbishment plus ‘quality enhancement’

Service

Everything went according to expectations.

Service

Did not take long and the new refurbished service reception is a pleasant experience

Service

Excellent service and quickly dealt with

Service

Everybody I spoke to was incredibly pleasant and helpful. The service was swift and well explained and even came in below the quoted price.

Service

Works done on time

Service

car was MOT'd okay - would have been nice to have had a car on loan whilst our car was in the garage

Service

Particularly impressed with the return home and the pick up service. My last service agent charged for this.

Service

The staff are helpful and polite.I was well treated and not made to feel bad about what had happened to my car.I was driven home at short notice by a very pleasant gentleman.

Service

I have no reason to give anything other than a top rating, as everything was completef to my satisfaction, in a timely and efficient manner. The car was washed and ready for collection at the time predicted.

Service

Ferried to and from home... excellent drivers ... friendly with excellent manners ...Staff willing to explain in understable detail any questions asked re car ...

Service

Because you met my expectations

Service

Brilliant service throughout

Service

A very good service

Service

delivered what was wanted

Service

problem solved and fixed

Service

see above

Service

Service was carried out within time, but the only after service concern I have is that the tailgate is now noisy on opening & closing which I did not notice before going in for service. Maybe a coincidence?

Service

All good from when I stepped into the service centre. As a woman I found it a relaxed pleasant surrounding.

Service

Good service

Service

Car was fixed the same day including a clean, receptionist remembered my name, planned lift was on time. Overall excellent service.

Service

thorough.

Service

All went as promised.Great product good deal.

Sales

Fantastic car, fast delivery, exactly what I wanted

Sales

Perhaps my only criticism is that I was not advised about the increased tax on my new car until picking it up from the showroom and had to find a further £315 on the day without advance notice. BMW could have gone 50/50 at least on this add'l cost!

Sales

Chris Chapman at sycamore peterborough is both genuine and very professional. He has a different approach to many car salesman I have worked with and it made buying my new car a pleasure. I would always recommend him to anyone in the market for a BMW

Sales

We were kept updated throughout and the car came quickly.

Sales

Sales and finance discussion very clear and efficient. Delivery smooth and to time. Excellent service and support from sales advisor Chris Chapman who kept in touch along the way about delivery of BMW X1.

Sales

Trevor Smith at Sycamore was very attentive, friendly, knowledgable. The whole welcome from all staff from receptionist to finance and the “tech” specialist was excellent. As stated above ... exceeded expectations.

Sales

Because Trevor Smith the salesman was a pleasure to deal with and made buying a car good fun

Sales

Salesman was very helpful and the minor problem i had was sorted straightaway

Sales

Chris was excellent.