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It was busy when I dropped the car in and I was offered express check in to save time.
Helpful knowledgeable staff who appear to care about being professional and courteous. Took time to explain and give me advice about my car.
Time estimated to complete work was 2 hours, actual time was 3 hours with no explanation or apology
Great service, but expensive
Staff in reception and service desks have always been helpful and respectful. No issues with service of vehicle.
Since the service the car has developed a leak in the coolant system and now has a ignition problem Before the service I had no issues or problemsThe staff when attending for a service are very attentive and efficient
Alex the service adviser I dealt with was most helpful and had excellent customer service skills.
Quick professional service
Service is excellent within what I presume are their known and trained-for servicing requirements. They are courteous, efficient and pleasant to deal with. But they could not sort out why the stop-start function didn't work.
I make the appointment with the service team, bring in the car and the job is do and explained what has been done during the service and what need looking at next time without any fuss.
It's always been excellent over the last 20 years I've used them and continues to be so; the refurbished service centre is also a big improvement!!
All concerns were dealt with and the service was carried out very quickly
Excellent friendly pickup both ways, car returned in very good condition.
Very well received. As I was waiting for service, whole area was rather busy so not really able to do any work, but it was my choice to wait. First service at 18000 miles- no real explanation as to why next one due only 8000 miles later.
Dropped 1 x star as the parking at the dealership is now really poor for customers.
Good service p
Long wait (50 mins to get a lift into work at 8:30) had to call a cab in the end.
They fixed the problem with my car before the time given and I am very happy with the work.
replacement car one and a half hour late no one took responsibility Sycamores blamed Enterprise ,enterprise blamed Sycamores
Difficulty getting courtesy car in past. Booking must be made weeks in advance. This is ok for known service appointments but when the car (brand new) has a problem it is not acceptable. Multiple visits and issue not resolved.
Was not given a text or email reminder before the date. Was told my car would be ready soon at 15:50, then told again at 16:15, then told at 16:50 that it would be 10 minutes, it eventually turned up at 17:40! No paperwork with breakdown of work done
I was looked after well by the staff, and they kept to the time they had given me for the car being ready. It I nor their fault that the car is causing me some anxiety as there now appears to be a further problem with the automatic windows.
See above plus on checking tyre pressure the rear tyres had been set to the pressure for a fully loaded vehicle rather than standard load. This after having been advised that the rear tyres would need to be replaced later this year.
Car wasnt cleaned to a high standard, inside and out, to the standard experienced by Listers or Synter. Satnav voice commands has intermittent delayed fault, was advised theres nothing much we can do other than refresh the system
Advice on dealing with the engine management notification and subsequent resolution.
As with my previous answer the car was ready on time, clean and ready to go. In addition all the professional and seemed to know exactly what was going on with the cars they were responsible for
Great staff , service, perfect.
The switching over of a parcel shelf should have been a 5 min job (as advised) but I was in the reception area for 40 mins. No great drama as I had delayed a meeting but slightly disappointing based on my usual experience.
Service adviser, Simon Ellingham went that extra mile when speaking to another customer.
The service was carried out efficiently, and the service advisor was helpful and courteous.
they are trying to resolve the problem, beings i was advised to go to sycamores and not barons.
I was unaware that I had a hole in my tyre. I was sent a little video pointing out the fault, which I found very informative. The garage were able to replace the tyre on the same day and therefore retest for the m.o.t.
Very easy to arrange, thank you David Luff, and a quick turn around
There were a couple of things I was less satisfied this time. The 'next service due' in my car computer was not reset so it showed a service was due and the inside of the car was not vacuumed particularly well.
The parts guys to sales and also service par one were really friendly and that's half the battle won.
Work completed exactly to agreed time schedule, waiting facilities very good.
Carl Morris, Sarah Ager and Simon Ellingham have been professional and helpful throughout the process.
Simply good service, informative and helpful
Service was efficient with staff liaising with Motobility. I was given a lift home and picked up again to collect my car.
Work carried out as expected - service plus wheel refurbishment plus quality enhancement
Everything went according to expectations.
Did not take long and the new refurbished service reception is a pleasant experience
Excellent service and quickly dealt with
Everybody I spoke to was incredibly pleasant and helpful. The service was swift and well explained and even came in below the quoted price.
Works done on time
car was MOT'd okay - would have been nice to have had a car on loan whilst our car was in the garage
Particularly impressed with the return home and the pick up service. My last service agent charged for this.
The staff are helpful and polite.I was well treated and not made to feel bad about what had happened to my car.I was driven home at short notice by a very pleasant gentleman.
I have no reason to give anything other than a top rating, as everything was completef to my satisfaction, in a timely and efficient manner. The car was washed and ready for collection at the time predicted.
Ferried to and from home... excellent drivers ... friendly with excellent manners ...Staff willing to explain in understable detail any questions asked re car ...
Because you met my expectations
Brilliant service throughout
A very good service
delivered what was wanted
problem solved and fixed
Service was carried out within time, but the only after service concern I have is that the tailgate is now noisy on opening & closing which I did not notice before going in for service. Maybe a coincidence?
All good from when I stepped into the service centre. As a woman I found it a relaxed pleasant surrounding.
Car was fixed the same day including a clean, receptionist remembered my name, planned lift was on time. Overall excellent service.
All went as promised.Great product good deal.
Fantastic car, fast delivery, exactly what I wanted
Perhaps my only criticism is that I was not advised about the increased tax on my new car until picking it up from the showroom and had to find a further £315 on the day without advance notice. BMW could have gone 50/50 at least on this add'l cost!
Chris Chapman at sycamore peterborough is both genuine and very professional. He has a different approach to many car salesman I have worked with and it made buying my new car a pleasure. I would always recommend him to anyone in the market for a BMW
We were kept updated throughout and the car came quickly.
Sales and finance discussion very clear and efficient. Delivery smooth and to time. Excellent service and support from sales advisor Chris Chapman who kept in touch along the way about delivery of BMW X1.
Trevor Smith at Sycamore was very attentive, friendly, knowledgable. The whole welcome from all staff from receptionist to finance and the tech specialist was excellent. As stated above ... exceeded expectations.
Because Trevor Smith the salesman was a pleasure to deal with and made buying a car good fun
Salesman was very helpful and the minor problem i had was sorted straightaway
Chris was excellent.