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Knowledgeable staff. Good service.
Car was repaired and washed. The washing was a nice touch. I was kept informed of the progress of the work. Very friendly and helpful staff. The video report was also a nice touch.
Because i was fairly satisfied
Provided a favourable resolution without prompting
No outstanding issues or complaints
Repaired the faults with no fuss or problem and returned my car nicely valeted, well pleased.
Efficient and per agreed timescale.
Collection service is excellent
Can't question the customer service. Very very good
Servicin, repairs excellent, changing cars goodvice from knowledgable personel
Additional parking at the front has improved the ease of use. Booking and processing for service were speedy and issue of the loan car was improved in speed - having waited 30 mins on a previouse ocassion for a loan car.
Booking process leaves a lot to be desired.
I was kept informed of the repair carried out and I received the engineers report through your video link file.
Undertook MoT and brake fluid change quicker than I expected. Loan car was fine. Service desk pleasant to deal with. Everyone seemed friendly efficient. All good to me.
The issue the car was returned has re-appeared. I now need to re-book another visit to rectify again.
In addition to the Service, I asked for the wheels to be swopped round. I stated it during the booking phone call and again when I took the car in. It was not done because of bad communication in the service department.
Easy to book, kept well informed of progress, competitive price.
When you're there service is good but can be difficult to get there and back Previous service and recall, service was absolutely terrible. No fore warning of potential to be without car for 6 weeks. No update contacts, difficult to contact service c
Car was serviced in agreed timescales
There prompt action
Good customer service, I could not have asked for anything better. Easy to book, knew who I was when arrived, loan car was ok, job completed and offer of a car wash at the end. Fab.
The service team always look after me well
The person i was dealing with only told me what the COMPUTER told her i needed.
Excellent customer service and quickly completed brake service
Excellent service and customer care received
They will always go the extra mile to provide the very best experience
I was so pleased that Darren knew what the fault was on my car and confident that the fault on my car would be completed the same day. This really put my mind at rest.
everything was done to my satisfaction
The car could have been cleaned inside - Jaguar do a better job of cleaning the car after a service
Something not right with the balancing or tracking. It will need booking in again
Took quite a long time to arrange the demonstrator car. Kudos to the manager who stepped in to help.
The service from Sarah and Kara was second to none. Exceptional customer care which has restored my faith in BMW. They should be commended for their care and attention.
The staff were very helpful
always efficient and friendly service
My car has been in over 5 times for a recurring fault which first raised it's head days after purchasing the car last Summer. At the same time as fault fixing I requested some additional work, I asked for a goodwill discount to cover my costs denied
Car works well and valeted
Everything was done to make my visit easy. Issues were explained and dealt with promptly
Problem was sorted quickly
Problem was resolved
Because I don't live near to the garage and a loan car wasn't available on the day, a driver took me into Peterborough and collected me at an arranged time, a great service .
The Service is always very good but the delay in booking in is frustrating. Having to wait a month every time for a date when a courtesy car is available.
I was kept well informed of progress with the service. I did feel the cost of a new central locking system and fitting it was high.It appears that it costs more to fit front brakes than back brakes, which is odd to me.
The staff were very friendly and helpful
Customer service was excellent as were the facilities
Polite service, accommodating in allowing you to work on site whilst the service is happening, all round good service
Ease of use and customer care is exceptional
Car came back with all settings changed - seat, memory, sat nav, phone, etc, etc, hence lower score. Valet wasn't particularly good, and outside only.
The service offered on the day by your representative was excellent. We had a follow up contact from the body shop for work that needs to be done in which we provided dates but this has not been followed up.
I've been we've these guys for a few years and have never experienced anything bad
Good friendly team that did as expected in a clean and friendly environment.
After having a wheel refurbished I returned to find my car had been poorly cleaned without prior permission. The paint work has been damaged and an attempt was made to somewhat rectify the issue by the service centre.
service and MOT completed with ease. Buying our was performed in an efficient and professional manner
1Booking could not be found for that day. Found it for following week, several days after the MOT expired! Staff explained were problems with booking system. 2) No info given after service. Empty card given saying I had a Mini!
Good service on the day but unfortunately the issue with my boot was not fixed (reoccured the day after taken in) and I had to rebook the car in regarding the same problem which is a significant inconvenience.
Nearly 3 hours for an MOT and change brake fluid. Most frustrating.
Because I had specifically asked for a specific time that I had to be away but despite this being noted and being assured that this would not be a problem the car was not ready at the agreed time and as a consequence I was late picking my children
Inspection and MOT efficiently carried out. No problems found as I had the two outstanding problems fixed at a local BMW specialist garage. Problems fixed with Faulty Cruise Control and failure of display, radio and other units by them and not by the
GREST SERVICE AND I LIKED THE VIDEO UPDATE
No issues with the girls on the front desk at all but the technician in the workshop had a bad attitude and damaged my number plates
Generally ok. There are always areas that can improved.
I had one little misunderstanding but it resolved very fast! Apart that everything always great
I have e-mailed the ontact given in an e-mail by e-mail and received no response and so my follow up question remains unanswered
Paperwork wasn't available when I arrived to drop my car off. On collection of the car the service advisor did say that I will have lost the radio presets. However he didn't mention many of the navigation settings that had defaulted back. Annoying.
We were dealt with promptly and politely with a pleasant waiting area.
as above plus waiting area is comfortable with complimentary drinks.
Very helpful and friendly. Only criticism is the lack of paperwork to confirm that the recall work had been undertaken and the findings of the warranty check. But then I didn't ask.
Very willing and helpful
The use of video to give
Work was done on my car as part of service as requested. I was kept up to date with progress. Car was washed and cleaned.
WELL TREATED AND KEPT WELL INFORMED
All good except tyre pressure record wrong. Front wear was mixed up. Front was back and vice versa.
The work was done efficiently and competently in all aspects.
Clear communication and carried out the service at the agreed price
efficient and friendly service
Very pleased it was easy to arrange and very efficient
I asked for the handbrake to be looked at but it wasn't the guy on the desk was sure there wasn't a problem with it but I said there was I think he thought better then me and just left it off the service sheet and it didn't get done
Efficient and friendly service
Great service when you finally get in
It was simple and good value.
They sorted out the issues I had in an quick and easy way.
good diagnostic and service by experienced technition
Mike Rowling makes the whole process of buying a car friendly and easy for someone who really isn't bothered about cars. He is knowledgeable about the range and offers unbiased honest advice.
My car was on recall. Initially I was told you would need the car for 4 hours but we waited 9 hours. Various presents on the car had been removed ie mobile etc. I know this has to done would like to have been advised of this.
Sycamore fulfilled my expectations on time without difficulty
22 years of brilliant service
from initial contact with dealership,to progress reports up to completion of work,they did everything one could expect,
All staff were professional and courteous.
Overall I'm satisfied but it would have been much easier if the work could have been done while I waited rather than having to leave my car all day.
It was straightforward to use online booking. I was seen on time, work was carried out within a reasonable time whilst I waited.
It is frustrating that I am charged an additional amount for using an electronic service tool when the vehicle is undergoing mechanical work. Furthermore, the service meter was not reset, so I will need to return to the garage to have that done.
Efficient welcoming staff, service completed as expected and issue diagnosed and fixed same day under warranty.
As above same answer
I think BMW is one of the best in the automotive sector. It provides a quality experience with the busy customer in mind. Staff are well trained, knowledgeable and personal. I have never had an issue with the quality of service work. Pricing is fair.
Always meets expectations
Why have I the customer had to chase for a warranty issue and then drive 80 miles to the garage I bought the vehicle from to have all of my wheels replaced? What a great experience it could have been if this was resolved for me at my local centre?!
Kept informed of progress, handover really good.
Well pleased with the service received at Sycamore
Everything was explained well, but we have to return to complete the process
the car battery was flat when we arrived which took 45 mins to replace, so wasted time. The car wasn't as clean as it could have been, ( I have a valeting company) and the floor mat was missing as the cleaner had forgotten to put it back???
The team listened to my requirements and sourced me a car that met most of them, for a price I could afford. Everyone was easy to deal with and never pushy, which allowed me to weigh up my decisions without feeling pressurised.
Chris was great!
I really lovely experience and smooth journey from start to finish
Fantastic treatment from arrival to departure.
It is some time since I bought a car but I found the staff very helpful and welcoming but not pushy. On delivery utmost patience was shown when we had difficulty understanding the technology and equipment.
Very professional, nothing too much trouble
Kept me informed about the progress
Nathan was superb from start to finish
Sales person was not aggressive or pushy, made it a very easy and enjoyable experience. Well organised, smooth transaction. Once sale was complete, sales person was still attentive and engaging.
As always Chris Hudson did me a great deal on my new car. Always kept me upated
Was kept notified