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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
300 ratings and 160 comments received in the last 90 days.
15 August 2025
Sycamore has a excellent show room so it's always a pleasure to go there and on the day of pick the curtain on the car was drawn back automatically the icing on the cake
05 August 2025
The staff were very kind and helpful! They were eager to help with any questions I had.
03 August 2025
Customer Service is excellent at Sycamore
30 July 2025
Very professional. Nothing was too much trouble and all staff I liaised with engaged throughout the sales process. Felt welcomed from the beginning and kept informed of delivery details.
24 July 2025
Process of what was required to complete handover could have been clearer, but other than that Khizer did a great job throughout
23 July 2025
Fab!
19 July 2025
Got exactly what i wanted
17 July 2025
Because BMW deserves this answer
14 July 2025
As all the staff members were very helpful and very supportive and understanding My sales representative Tom was very nice to meet and deal with and keep me updated all the way through the process
10 July 2025
To me, it felt very much like more interest was placed on getting the sale than the service provided to me. The salesperson didn't arrange an extension on my finance agreement meaning tried to take final payment. Also lack of response to emails
06 July 2025
I'd like to thank Tom Sheridan who fielded my endless questions and calls with commendable professionalism. All the information to make my final choice was readily available and all my questions were fully answered.
05 July 2025
Max Johnson and Jake together with a member of the financial team were all really helpful to myself and my wife during the purchase and handover process.
02 July 2025
Overall a completely great experience
30 June 2025
Although it was a long wait for the car it was worth it.
25 June 2025
Part exchanged my BMW and received a very quick delivery of my new BMW.
24 June 2025
See above..
24 June 2025
apart from the glitz & glamour used to pick up the new car. which was nice. I would have preferred some more information about BMW charging, it was only after collecting the car I discovered it veer the emails that are sent out.
10 June 2025
I was given excellent customer service at all times during my visits to the showroom
03 June 2025
Made to feel welcome and relaxed
27 August 2025
Very quick turnaround on my vehicle.
27 August 2025
As above comments
27 August 2025
Completely satisfied. Good communication car left clean inside and out.
27 August 2025
Tyres fitted and vehicle checked over and cleaned for me
27 August 2025
From start to finish the service was fantastic. Thoroughly recommend this garage.
23 August 2025
All went smoothly. Staff professional and courteous.
22 August 2025
See above
19 August 2025
Very communicative and excellent service. But also very expensive.
18 August 2025
Overall, really happy.
18 August 2025
Waiting time not long on vehicle
17 August 2025
I suspect the 'part' that was required cost about £5, but probably took a lot of (expensive) workshop time to locate and rectify.
17 August 2025
Friendly and helpful staff, timely completion of the job.
17 August 2025
My service and MOT where at Stamford branch . The service staff were very friendly and helpful. The car was ready for collection at the time quoted.
14 August 2025
I was kept informed of progress on my car and the work was completed in a satisfactory time
14 August 2025
The service video is always v cool. Self check in easy. No nonsense checkout
14 August 2025
Took a bit longer than advised for the "sit and wait" service, but we were well looked after while we waited. Otherwise would have been 5 stars.
13 August 2025
Quick and friendly service
13 August 2025
I've used Sycamore twice now and I'm happy with the service they have given me and I will continue to use them. They are much better than the other BMW dealers who are closer to me.
12 August 2025
Totally professional service in every respect of my recent visit.
11 August 2025
Very satisfied from start to finish.
11 August 2025
Service not done at Peterborough but Stamford did provide what was required
11 August 2025
Very happy
09 August 2025
My score relates to Stanford service centre, NOT Peterborough.
07 August 2025
5 star service as always, minor AppleCar play issue resolved quickly.
06 August 2025
No fuss and Jo answered my queries satisfactorily.
06 August 2025
Did the job good, kept the car clean and did the inspection
06 August 2025
Excellent service
05 August 2025
good customer service
04 August 2025
Did everything they told me . Including unexpected service video that was very informative
04 August 2025
The mechanic who took my son for a test drive was very knowledgeable and reassuring
04 August 2025
Everyone was very friendly and and made me feel welcome. The service I received at 'Sycamore BMW', was as good as can be expected. All the staff were extremely friendly and helpful, I didn't feel like I washanging around. Everyone was very attentive
04 August 2025
Good customer service but disappointing that the brake pads for my M135i were not in stock meaning a second day without my car was needed. Also prices were more expensive than a specialist dealer.
04 August 2025
The level of professionalism is good
04 August 2025
Professional & efficient
03 August 2025
See previous answer
03 August 2025
The service person was pleasant to deal with, very personable and efficient.
03 August 2025
Communication was fantastic and job was done in the time you said it would be. Also was lovely to get my car back cleaner than when I left it with you!
03 August 2025
V good
03 August 2025
See above
03 August 2025
Good job
03 August 2025
Same as above
02 August 2025
Very helpful and polite staff
01 August 2025
The service attitude is OK, but the work efficiency is too low
30 July 2025
As above
29 July 2025
See above
29 July 2025
Always helpful and knowledgeable at Stamford
29 July 2025
The service and communication was great. Just wish more time was given to the noise coming from wheels/hub bearing.
28 July 2025
Clearly set out expected work
28 July 2025
No stress. Good communication.
28 July 2025
As above, always easy to deal with
28 July 2025
They did what they said they'd do, well. Nice clean centre with good facilities. Flexible & met our needs.
28 July 2025
As above
27 July 2025
Because of the service I received
26 July 2025
Complementary treatment you gave my car by cleaning it.
26 July 2025
Darren always goes over and above.
26 July 2025
All work done on time
26 July 2025
Problem resolved quickly
24 July 2025
The Stamford service centre provides great customer service.
24 July 2025
Perfact for me
23 July 2025
Kajetan Kadziela was incredibly helpful, answering all my queries and reviewing system information relating to my car to help budget for next service. Also explained the process and fault investigation for my air con issue.
23 July 2025
As above
23 July 2025
Easy to book, quick service, good value - courtesy car provided by sales team :-)
23 July 2025
Very friendly and helpful Car was ready for the time I asked for
21 July 2025
Excellent Service
21 July 2025
Staff helpful and video of car check again very useful
21 July 2025
all good
21 July 2025
Really appreciated the very detailed explanation of the exploratory and remedial work that was undertaken, very reassuring.
20 July 2025
Few issues. Still need to return about an issue on not adding the service to Idrive
20 July 2025
Met my request for early release of vehicle.
19 July 2025
Because it was a good service
17 July 2025
As above
17 July 2025
Very good
17 July 2025
Satisfied as written above
16 July 2025
I love using Sycamore, the staff are always attentive and do anything for you.
16 July 2025
Although there was an error with my booking they slotted me in and completed all work to a high standard while I worked and waited in the comfortable service centre.
15 July 2025
Couldn't be questioned although online booking/key lockers not too attractive. Much prefer speaking face to face.
15 July 2025
Highly satistfied
15 July 2025
Stamford branch very good experiance.
14 July 2025
Courtesy and efficiency.
13 July 2025
Always friendly and prepared to look after you
13 July 2025
Prompt , efficient service, by well trained staff
13 July 2025
I was disappointed with the service. I have agreed to and paid for all the recommended work, the service light was still on when I picked up the car. It made me feel like the work wasn't fully completed, and I expected better from a BMW dealership
12 July 2025
Mainly because of Natasha's excellent service. One of the other team members was a bit surly and abrupt.
12 July 2025
Staff were brilliant and service team very thorough
11 July 2025
Price, plus service provided especially Darren
11 July 2025
See above
10 July 2025
Service its self was excellent, only issue was this is the second time they have forgotten to update the service details on the cars computer.
10 July 2025
Car wash wasn't brilliant, but I do appreciate the complimentary clean. The individual that handled my booking in and collection was really good though, a thoroughly pleasant guy.
10 July 2025
As above
09 July 2025
Great service and good comms when an issue was found. I felt like my car was in safe hands.
09 July 2025
BMW vehicles are first class the ladies in the service area are first class ( not their fault) BUT we like to keep our BMW Service up to date along with our New Car so we keep coming back and it gets worse not better too many vehicles are booked in
09 July 2025
Great service. Kept informed. Clear and simple to understand terminology
09 July 2025
Received the service and courtesy that we should expect from BMW
09 July 2025
Used the Stamford center and the team are excellent
08 July 2025
Effective service, easy to access appointment.
07 July 2025
I'm very fussy with my car, past experience with other dealers (not BMW) have damaged my car during servicing, My BMW came back imaculate after the work the same as it went in, which is my biggest thing.
06 July 2025
As in answer 1
05 July 2025
.
04 July 2025
My car was with Sycamore's in Stamford, not Peterborough.
04 July 2025
My thanks to Kaiser in sales for arranging a discounted charge and the use of a 7 series car for the day. what an amazing car.
03 July 2025
As above
02 July 2025
All good.but spending over £2000 thay did not have time to wash the car. thay did get the car fixed after the first radiator was broken. Thank you.
26 June 2025
10/10
25 June 2025
Part of warranty work was a new sunroof seal. Very dissapointed that the technician stood on the kick plates with dirty boots leaving dirt and small scratches on the silver inserts. Contacted sycamores advising i wasnt happy - cont in question 3
25 June 2025
Vehicle was ready ahead of time and at the price quoted.
23 June 2025
As above
23 June 2025
Treated well and with respect
22 June 2025
I thought it was awful no continuity I dealt with 3 diff people none of them in any way helpful. They girl who Checked me out told me they have 90 cars in a day so couldn't wash my car properly They acted like they were hearding cattle!
22 June 2025
Very professionally done
21 June 2025
Efficient service, pleasant place to be. With excellent amenities.
19 June 2025
Supreme service from this Centre
19 June 2025
On this question, I'm referring to the service department of Sycamore! The service team are absolutely fantastic. My only concern is the technician never reconnected the Dash Cam after they finished servicing. Because of this, my Dash Cam failed to
19 June 2025
I can elaborate on this if required. Collection timings, electric loan car orientation experience, car valet standard, tyre pressures not correct and so on. Replies to points raised with the team came across as quite defensive. And more.
19 June 2025
The staff were very friendly and efficient!
18 June 2025
The car was sorted and customer care is paramount
18 June 2025
Friendly staff
18 June 2025
Very satisfied. Very easy process
16 June 2025
Not really interested in servicing older cars, refused to book mine in for a gearbox oil change at 100K miles instead told me some tosh about it being a sealed unit which of course it isn't. Using another garage for servicing now.
16 June 2025
As above, the only issue was being charged £10.00 for courtesy car when the reason for this was because of recall following first service. I believe this should have been waived as only reason I needed a loan car was due to manufactrers recall.
15 June 2025
Darren was a star in his approach. He telephoned to let me know everything the team had done
14 June 2025
See above
12 June 2025
Completwly satisfied
11 June 2025
Very satisfied
10 June 2025
As before
10 June 2025
My car there because a mistake previously made registering completion of a recall action so I kept receiving letters for work already done. Team made it worth me attending with car health check and wash. Keys sat on empty desk for 10 mins at end :-
09 June 2025
Very easy to book and communication was clear.
09 June 2025
Fully informed and kept up to date. Polite and respectful
09 June 2025
I was kept updated on how the servicing process was going.
09 June 2025
As above.
09 June 2025
Always very professional and accommodating
09 June 2025
As above
08 June 2025
My vehicle went in for a repair in a day. Which took a week to complete. On collection of my vehicle I noticed a small chip in the driver's door paint work. I'm still waiting for a resolve from the service manager
08 June 2025
All work completed as originally set out. Very friendly
08 June 2025
As question 1.
07 June 2025
As above
07 June 2025
Good service and friendly staff thanks Arthur Whittaker
06 June 2025
As above
03 June 2025
Very experienced technicians who understand the product they are working on.
03 June 2025
All of the staff I met were friendly, polite and helpful.
03 June 2025
All work completed within the agreed timeframe, the video of my car was most informative.
24 August 2025
Although I found a few very small issues with the car, I was really taken care of and anything I wasn't happy with was sorted, that for me showed that they guys there cared and went above and beyond