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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
401 ratings and 209 comments received in the last 90 days.
05 April 2025
Tom ensured I was informed at all times keeping me updated on delivery dates etc, he clearly explained everything to me during purchase and delivery, excellent service
03 April 2025
Super easy handover, everything explained throughout.
03 April 2025
Full team were very helpful and supportive with all our queries. Special shoutout to James who was always very approachable and helpful.
03 April 2025
Great service from start to finish from Martins. Car came quicker than expected and hand over process went very smoothly.
03 April 2025
Can't fault any of the experience
02 April 2025
Ordered the car in December. Was kept up to date on delivery schedule.
02 April 2025
Khizer has looked after both me and my husband
01 April 2025
Good service throughout
01 April 2025
Felt really looked after
31 March 2025
Yes, a great experience especially the delivery of the car.
26 March 2025
I have bought cars previously from online brokers (VW & Audi). I have bought all 5 of my BMWs (and 1 Mini) in person from Sycamore. Everything is handled efficiently, courteously and very professionally, and always at a price point I'm happy with.
26 March 2025
My first purchase from Sycamore was February 2002. I was pleased to find that the sales environment I found then has continued with the same relaxed feel but attentive team members at all points in the purchasing process
20 March 2025
David Luff continues to look after me really well. This just goes to show that loyalty is all about relationships.
10 March 2025
On this occasion, the service was great. A few hiccups but how they were dealt with was first class. Great customer service is not about always getting it right but its how you sort the hiccups out that shows the customer focus.
09 March 2025
David Luff is exemplary in service and support
05 March 2025
Very satisfied James looked after us and everything was absolutely 1st class .
05 March 2025
Weren't let down at any point during the process. Kept well up to date. Again, Martins was the height of professionalism
05 March 2025
Martin's was so easy to work with making the process so easy and efficient. He kept me up to date with everything and I'd highly recommend going to see Martin's for any future purchases.
02 March 2025
The paperwork had incorrect details on even though sales rep had informed admin
27 February 2025
Well looked after and personal plates fitted.
04 February 2025
Loved the ceremony of the handover - very impressive!
04 February 2025
Everything went smoothly
03 February 2025
Completely satisfied my wife and I visited Sycamore BMW Peterborough to enquire about my previous lease agreement and it was dealt with quickly and I picked up my 220i a few days later which was not expected but much appreciated thanks to everyone.
20 April 2025
Great service, I felt well looked after.
19 April 2025
I used the Stamford branch
19 April 2025
Excellent service very welcoming
16 April 2025
Keeps in touch at all times Great to have a car wash included
15 April 2025
Professional and friendly team. The body shop team went above & beyond my expectations, taking all the stress out of the accident damage repair. I've been a Sycamore customer for over 20 years and the firm operates a high standard in my experience.
15 April 2025
I was happy with the service I received
15 April 2025
As above what more can I say apart from "Thank you." And we was surprised at the goody bag you put in our car a very lovely surprise .
15 April 2025
Very helpful and felt personal
14 April 2025
One of the highlights I must mention, I needed to refill the coolant on an emergency basis before the service date, I went to service centre and explained it to the reception lady, within 10 minutes my coolant was refilled and without any charge,
14 April 2025
Ultimately this is not the fault of Sycamore as I did not purchase the car from them, but when a franchised dealer sells me a car with a fault and I have a 12 month warranty I would expect not to have to foot the bill for the repair cost.
13 April 2025
Goodbye
13 April 2025
Darren was very helpful and informative
13 April 2025
They did a great job and cleaned my car inside and out
11 April 2025
Great communication throughout
09 April 2025
Service and free wash done on time
09 April 2025
All as expected
08 April 2025
Friendly and informed me on the progress.
07 April 2025
Issues resolved and car cleaned. Staff working above and beyond
06 April 2025
It was in Stamford, young lady on the phone previous evening was very helpful and young man on the desk during my visit couldnt have done more
06 April 2025
Work was done promptly and the vehicle returned washed and clean.
06 April 2025
Good communication and service
06 April 2025
Helpful staff
05 April 2025
Automated checkin, great facility, friendly and competent staff.
05 April 2025
Excellent video from Matthew Skippon thorough inspection, informative communication, very clean on return
05 April 2025
Extremely satisfied. Friendly, polite reception. Carried out the service despite my error in taking in my vehicle the day after the service was scheduled for. Video recordings received of checks carried out. Valeting service very much appreciated
05 April 2025
They did everything they said they was going to do and didn't pressure me to get lots of other work done
04 April 2025
The service at Sycamore Stamford is first class.
04 April 2025
See above.
03 April 2025
Very kind and warm with their welcome and always very supportive
02 April 2025
Very efficient fast track service.
02 April 2025
No issues at all
02 April 2025
Repeating myself when you want everything automated is frustrating, do one or the other.
01 April 2025
Service, MOT and recall rectification were carried out well. Loan car was good.
01 April 2025
Completed satisfied
01 April 2025
Darren was very efficient and answered my questions to explain about the details of the recall.
31 March 2025
Job done and car available for pickup when ready, no delay
31 March 2025
I was actually in Sycamores at Stamford, not Peterborough. Work done on time albeit my car was booked in for 8.30, but I didn't receive the video until 10.15. Car finished being cleaned at 10.30.. Long wait considering it was in for an MOT.
31 March 2025
Car on recall for EGR replacement. Booked service within two weeks from phone call. Stamford Service Centre provided a video review car check and work completed on time with an excellent valet.
31 March 2025
Very happy with my vehicle service, and the staff are polite
31 March 2025
fixed main issue under warranty secondary issue (bumper) i fixed myself
31 March 2025
As previous, great service, very attentive staff
30 March 2025
I am referring to Stamford not Peterborough. Helpful efficient proactive team at Sycamore Stamford
30 March 2025
Staff were very helpful and friendly.
29 March 2025
5* every time
29 March 2025
No issues
28 March 2025
All very good
28 March 2025
Excellent & friendly service
28 March 2025
Properly done the job,including the car wash. Thanks
28 March 2025
Work completed appears to be professionally delivered.
28 March 2025
Always amazing
27 March 2025
It's very useful for me to have a loan car and you sort that out with no fuss. Thank you.
26 March 2025
No problems at all. The video again was good in reassuring me that the car had no issues
26 March 2025
It's near to my house
25 March 2025
Nothing to much trouble for the team
24 March 2025
Friendly, good comms
24 March 2025
Always good service
24 March 2025
.
24 March 2025
The staff were professional, welcoming, knowledgeable and after fitting me in, walking in with no appointment were able to sort out my car and keep me on the road.
24 March 2025
Courtesy car was damaged and didn't handle as well as I would have expected. The offer of a video was turned down yet one was still sent through - don't staff listen to customers?
23 March 2025
Great job always and workshop manager excellent
23 March 2025
Took a little longer than expected but not moaning at all
23 March 2025
Tyres not inflated - simple task / fault to rectify.
22 March 2025
Very efficient and helpful specially Lenione
22 March 2025
Helped me throughout the experience, very genuine, kind and informative
20 March 2025
My service experience was very good. From initial reception through to final settlement after completion of the work everything was handled flawlessly.
20 March 2025
Ok with standard service. I reported an issue to do with how bumps and pot holes seem so harsh on my suspension (the car bangs over bumps). I'm not sure what the issue is, whether shocks, springs, bushes etc. I received no feedback on this at all.
19 March 2025
Excellent excellent staff great service????
19 March 2025
Darren looked everything really well.
19 March 2025
Did what was asked
18 March 2025
Clear honest communication
18 March 2025
I've written to the person provided and not heard anything yet :(
18 March 2025
Fast & efficient but friendly with it.
18 March 2025
At appointment and through to completion was great. Lead up was at times frustrating
17 March 2025
It was a recall
16 March 2025
Everything went as smooth as silk,and great banter with the staff,especially beth.thankyou sycamore.
15 March 2025
Service and MOT were done on time, but I would have had to wait 1 hour to have the car cleaned which was poor - so I had to depart without the clean.
15 March 2025
Brilliant, Khizer, Martin and Brad delivered an exceptional service throughout my experience.
14 March 2025
Very happy. The only small issue was that the MOT was advertised as costing £45. However, there was an additional 'labour' charge of £22. So , actually, the MOT cost £67 - not £45. A bit strange Apart from that the service provided was very good.
13 March 2025
Good service and attentive
12 March 2025
Thorough inspection of vehicle including diagnostic tests to find repairs. Customer orientated BMW staff.
12 March 2025
Timing, thoroughness, and whole experience
12 March 2025
Gave me a car for the time my car was in
12 March 2025
Again, gave this score because there was good communication up to and during the service and no issues on collection.
12 March 2025
Quick and efficient service - friendly service staff
11 March 2025
Everything sorted professionally
11 March 2025
Very happy with the service
11 March 2025
Branch Did the work , but mistakes made with booking vehicle into different branch to that communicated to myself and poor comms between branches to advise they had completed work (so I recieved a chase phone call from the wrong branch)
10 March 2025
No effort to build up trust & confidence with customers. I have lost faith because BMW staff do not act with integrity. They don't do as promised and the promise of delivering a professional service appears to be beyond their reach, shocking!
10 March 2025
Really good experience, service check was top-notch.
10 March 2025
All instructions carried out.
09 March 2025
Very quick service
09 March 2025
Easy to use and in a convenient place
09 March 2025
All went well and for a booked appointment wasn't too long
09 March 2025
Its deserved
08 March 2025
Top marks to Stamford not Peterborough.
08 March 2025
BMW Got my problem Sorted
08 March 2025
The experience is always good.
07 March 2025
Arrived prior to service booking time,offered coffee and and was asked as always,did I have any issues with my vehicle. Every thing was done in a timely manner and my designated service colleague informed myself of everything that had taken place.
07 March 2025
The hot chocolate is beautiful
07 March 2025
It would be useful to book a time/appointment for such a small job like engine oil & microfikter change. Even a.m or p.m would help.
06 March 2025
Very happy and satisfied
06 March 2025
Nothing to fault
05 March 2025
Very well organised and professional service.
05 March 2025
Work was carried out very quickly and happy with the loan car given
04 March 2025
They are extremely busy at the Stamford branch however they did their best to get me seen to as early as possible. I am completely satisfied but I did have to wait a few weeks before they could fit me in which was unavoidable on your behalf
04 March 2025
some information was quite late in advising me, especially health check advise on the car arrived the next day
03 March 2025
Good communication and very helpful and accommodating.
03 March 2025
Resolving the issue took longer than anticipated but I was provided a courtesy car as my vehicle had to be kept overnight while the issue with the software update was being resolved.
03 March 2025
Connor the young man in the service department was very helpful and nothing was too much trouble What he lacks in experience he makes us for in enthusiastic- it was a pleasure to meet such a nice young man and sycamores and BMW have got a star
03 March 2025
Professional service- 5* I did not receive a healthy check video (always received one when I left my car in BMW Servuce, but not last week). A video could be have been evidence of how/when the scratch happened.
02 March 2025
See above
02 March 2025
Good.
02 March 2025
Everyone was very helpful
01 March 2025
Car was sorted at a cheaper price than quoted. Got to be happy with that.
01 March 2025
See above
27 February 2025
It was quick service once I got seen however my appointment did keep getting rescheduled
27 February 2025
Efficient service. I have no complaints about booking in and collecting my car.
26 February 2025
Issued resolved quickly with great communication.
25 February 2025
Waited while our car was being serviced quick service and was advised what the car will need to be done and friendly
24 February 2025
Service by the team at Stamford was excellent but the person at Peterborough who booked the appointment had failed to properly enter it on the system so I was not expected to- luckily someone cancelled and they were able to fit me in the slot
23 February 2025
Kept me informed what was happening
23 February 2025
Would have given 5 stars. However, I was charged for screen wash and within a couple of days I have a message that screen wash is low ???
23 February 2025
Excellent responded well to all questions raised and pointed out tyre issues.
22 February 2025
Advice given, complimentary wheel and suspension inspection
22 February 2025
BMW have fitted a dash cam but it is is an area not wiped by the wipers. It now seems to bmw camera isn't suitable for my bmw!!
22 February 2025
Telephone calls to remind me of the appointment to have the parts replaced free of charge. Lift provided and received telephone call that my car was ready to be picked up. Full video of visual check up and recommendations and courtesy valet.
19 February 2025
Service was completed as promised, at a lower price than quoted
19 February 2025
very helpful
19 February 2025
The guys in workshop great job
19 February 2025
Efficient, friendly and great communication
19 February 2025
I received excellent service with clear and timely communication.
19 February 2025
Completed on time
19 February 2025
Really friendly team. Greeted on arrival and looked after whilst service was carried out.
19 February 2025
As above.
18 February 2025
All staff were very helpful and caring.
18 February 2025
Everything was explained clearly
18 February 2025
Customer service has improved a lot apart from the receptionist
18 February 2025
Poor comms
17 February 2025
Brilliant communication and effort. Although it was Stamford branch.
13 February 2025
Some difficulties getting the service details on the iDrive.
13 February 2025
Organised and very helpful
13 February 2025
Efficient and informative
12 February 2025
My visit was handled efficiently and friendly.
12 February 2025
Easy to book in. Completed in good time. Notified of completion and collected promptly.
12 February 2025
Good communication
12 February 2025
The job took longer than anticipated and I was surprised to be charged £3 to check my tyres
12 February 2025
This was not Peterborough it was Stamford!
12 February 2025
Swift, polite, friendly. And you spotted the MOT was coming up for renewal so did that as well.
12 February 2025
The staff were very welcoming and handled every problem with great care.
11 February 2025
My service was scheduled for 2 hours but took almost twice that long
11 February 2025
As above.
11 February 2025
An extremely professional outfit who go out of their way to provide a quality service. A thorough explanation is always given of costs. Accurate quotes can be requested prior to work. I feel confident that all works are being carried out correctly.
11 February 2025
Please see above.
10 February 2025
We were looked after with thought and courtesy.
10 February 2025
As above
09 February 2025
Difficult to book and no loan car. Note this was Stamford not Peterborough
08 February 2025
Extremely poor especially when we picked our car up the way we was treated as customer was poor
08 February 2025
Quickly serviced; including a good clean inside and out.
08 February 2025
Excellent service from check to collection
08 February 2025
As above
07 February 2025
No complaints. Work carried out well and kept imformed. Great service.
06 February 2025
Initially, we were double booked at Peterborough, so was sent to Stamford. The service here was amazing. Made us forget the initial error. Had nice loan car and top notch customer service
05 February 2025
Everything perfectly arranged by the service department, and work was finished early. A loan car was made available to me and my car was washed before I collected it.
05 February 2025
Positive - service and speed of service were good on the day. I was kept informed of progress via the app. Negative - the hire car I booked turned out not to be available which meant I had to take time off work.
05 February 2025
Everything went to plan
05 February 2025
same as above
05 February 2025
Ok
04 February 2025
No problems at all
04 February 2025
Damien Maltby seemed to go above and beyond. He was knowledgeable and had the answers to every question I asked.
03 February 2025
Always received top service from Sycamore Peterborough, I'll continue to return with that in mind!
03 February 2025
This time, I was quite disappointed to receive a manual loan car, which was uncomfortable for me since. However the service provided was quick and I was able to complete the admin work smoothly.
03 February 2025
I was v. satisfied however I didn't think it was necessary for the team to remove my SD card from my dashcam. I understand they don't want to be filmed but you can just unplug the camera, the SD card is tiny and wasn't inserted back in properly.
03 February 2025
Service completed at pre confirmed price. Informative video.
03 February 2025
Helpful, friendly and knowledgeable staff at Stamford branch
03 February 2025
10
03 February 2025
You have a habit of not doing what I ask for because you assume you are right and do not need to respect my wishes
02 February 2025
Can't fault the service
02 February 2025
All services carried out as agreed within advised timescale.
02 February 2025
Helpful, pleasant staff matching quality of service, I am pleased all round.
02 February 2025
All jobs completed and the vehicle was valeted to a high standard
01 February 2025
Very polite employee.
01 February 2025
Very happy.
01 February 2025
The entire experience has been smooth and the staff were excellent to look after from checkin to checkout
01 February 2025
Great customer service
31 January 2025
Work all completed to a high standard and appreciate complementary car wash
07 April 2025
Again - all handled brilliantly by Tom!