Aftersales FAQs

Aftersales FAQs

Are workshops considered an essential service and therefore open to be able to respond to key worker motoring needs?

Whilst some garages are able to remain open, Sycamore Peterborough Service Centre is temporarily closed, to protect our customers & employees. However, if you experience a breakdown you can still call BMW Emergency Assist, for those who have cover.

BMW Emergency Assist: 0800 777 111

If I have a service booked with you, will this still go ahead?

All bookings have been temporarily suspended until further notice. When we reopen one of our service team will be in touch to reschedule your appointment

My warranty is coming to an end and my BMW requires a repair - what will happen with my warranty?

For customers with a warranty expiry during the Coronavirus restrictions (from 14th March 2020 onwards), BMW UK will extend your warranty coverage until 30th June 2020. End of warranty checks due during this period will also be fulfilled.

How can I look after my BMW that is awaiting a service?

It is important to maintain your BMW regardless of servicing requirements. We recommend that you regularly check the following items:

Engine Oil / Coolant Level / Windscreen Washer Fluid / Tyre Condition & Pressures / Exterior Lights.

What if my MOT is due on or after 30 March 2020?

From 30 March 2020, MOT due dates for cars, motorcycles and light vans will be extended by 6 months.

This is in place to help prevent the spread of Coronavirus. Your vehicle will automatically be given a 6-month exemption. This will extend your MOT expiry date by 6 months.For further information regarding MOTs please click here.

If I have a service pack that expires during your closure what will happen?

BMW will honour Service Inclusive packages expiring between 14th March and 30th June 2020 for any overdue work.

As the situation and timelines associated with workshop restrictions remain fluid, we will be reassessing the timescales on a regular basis.

Is the Sycamore Parts department open?

Our parts department is well stocked and open for online business only. You can continue to purchase genuine BMW Parts & Accessories via our Sycamore eBay Store here. or you can place your order via email. We offer DPD next day delivery for available parts & accessories.

Is the Sycamore Accident Repair Centre open?

Our Accident repair centre will be closed during the Covid-19 Lockdown. Our remote team are still available to provide the following services:

Arrange recovery for non-driveable accident damaged vehicles.

We're able to provide professional email estimates in some cases (depending on the scale of damage), you will need to provide clear photographs of the damage. One of our BMW qualified Vehicle Damage Assessors will then send you a fully itemised estimate.

If you have received an estimate from us and decide to make an insurance claim, we're able to assist with Insurance Claim Administration. We will then create a future booking, ready for when our centre reopens.

Any general bodywork enquiries are welcome via email.

Contacting Sycamore

We're still here for all our customers. We have a small team from all areas of our business operating remotely, who are on hand to assist you wherever possible.

For All Enquiries, please Email: enquiries@sycamorebmw.co.uk.

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